There's no NHS for pets so if yours suffers illness or injury it can
cost £100s or £1,000s in vets' bills - leaving some owners with the horrid
choice of putting it down, or paying out.
This step-by-step guide shows how to speedily compare and find the cheapest, best, pet insurance for your dog, cat or other wee pal - whatever its species, breed or age.
In this guide
Pet insurance DOs and DON'Ts
DO check your pet isn't excluded (dangerous breeds, working dogs are)
Like any kind of insurance, you must always read the policy carefully and
check that nothing is excluded that you may need. Once a policy has started, you normally can't claim for any illness arising within the first 10
to 14 days.
A big exclusion are dogs bred for their aggressive nature, they often can't be insured; these are typically pit bull terrier types (eg Irish Staffordshire Terriers, pit bulls, Japanese tosa, bull mastiffs). If your dog's own breeding has been crossed with any of these, it also won't qualify. If you know of any insurers that will cover these breeds, please email us.
Another area to be aware of is 'working dogs'. Pets used for commercial purposes - racing, hunting, sheep dogs - are normally excluded from cover.
Also decide if you're happy to pay for so-called 'complementary' or 'alternative' therapy such as physiotherapy, acupuncture, homeopathy, herbal medicine and hydrotherapy as insurers are starting to include this within the policy cover. Some policies can also provide cover for animal behavioural conditions.
DON'T think you'll always lose by switching, due to pre-existing conditions
Most insurers won't insure your pet for pre-existing conditions or anything that they've already been treated for - cancer, say, or arthritis.
While you might expect this when first taking out an insurance policy, even when sticking with many policies you won't be able to claim again for an illness once you have reached its specified limit - most insurers either cap the amount of time or money you can claim for, for example, cataracts.
Similar to human medical insurance - which usually allows you to continue claiming on the same ailment for life as long as you don't switch provider - switching pet insurer carries the risk of a price hike or exclusions.
The all-important exceptions to the rule
There are a couple of serious exceptions to note. Be very wary and think carefully before switching if...
-
You are still claiming for a particular treatment on your current insurance policy, and haven't yet hit the maximum 'amount' or 'length of time' payout, or...
-
You have a top-end lifetime policy which does not have these exclusions
DO check your pet's not too old to be insured
The older your pet, the pricier your policy, as an ageing animal is likely to incur injury or illness. Some policies impose an upper acceptable age limit and additional contribution costs should you make a claim.
Therefore, always double-check the small print or ask, as some insurers later restrict the level of cover available once your pet reaches a certain age.
For example, pet policies say you must contribute 20 per cent of any treatment cost - beyond the excess - once your pet dog, or cat, reaches a certain age. The AA says it applies from the age of six, Churchill and Virgin is from seven years of age. At M&S, the threshold is nine years old. Some insurers do not state an upper age limit though death from illness is excluded when the pet reaches a certain age. At Debenhams it is nine years of age for dogs, and John Lewis is at the age of eight.
If your pet is less than eight weeks old, you'll have to wait before getting full cover as a rule, though some insurers will provide full cover for dogs or cats from six weeks old, with the possibility that cover may only be restricted to accidents.
DON'T ignore third party cover - it could cost you £1,000s+
If you've a dog who causes a road traffic accident which ends up hurting other people or is inexplicably keen on destroying property, your pet can be held responsible and an expensive personal injury or liability claim could be lodged against you.
In a worst-case scenario, your pet's behaviour could cost you thousands. If a man in his 40s is badly injured in a crash caused by your dog and unable to work again, a legal claim could see you pursued for 20 years' loss of earnings as well as for injury compensation.
So make sure your insurer provides liability against property damage or injury to third parties, and the cover limit is at least £1m. Most basic policies will insure you for third-party at this level while more expensive lifetime policies will give you £2m.
Another option to look into is if you have a home contents policy. The liability section of the policy normally includes liability cover for your pet, but it's definitely worth a call to your insurer to check.
DO work out the smallest amount you'd actually claim (and set your excess)
Changing the amount of excess you pay - the amount you immediately contribute towards any claim - can cut the cost. Pay a higher excess and your willingness to foot a greater part of the bill means the insurer will reward you by charging a lower premium.
To decide on your excess, consider this: 'how much would it have to cost me before I was happy to claim on the policy?' If you wouldn't bother claiming for less than £200, for example, then paying for a £50 excess is pointless.
Though beware of policies where you must pay a share of any claim, usually about 10%, rather than a fixed limit, eg, £200. If your pet gets seriously ill, this can turn very costly very quickly.
Remember, some policies will charge you a share of the claim beyond the excess once your pet reaches a certain age.
DON'T lie - it can make your policy worthless
With insurance, remember - the golden rule is:
If you've read these tips and thought, 'it's easy to lie about this', then of course you're right. Yet lying on your insurance form is fraud. It can lead to your insurance being invalidated and, in the worst case, a criminal prosecution. Don't do it.
When applying for a policy be sure to disclose EVERY scrap of your pet's medical history. This may well push up your premiums in the short term, but will save you big money in the long term as providers won't pay up if they suspect that your pet's problem already existed.
DO be aware pedigree pets cost more due to risk of illness and theft
If you've a posh pooch, certain pedigree breeds are more likely to develop hereditary conditions. For example, some pedigree dogs suffer from hereditary weak joints or hips which require regular support and treatment, due to generations of inter-breeding.
Some policies specifically exclude treatment for hereditary conditions, so check to see whether this is the case. Many insurers also exclude conditions that the animal was born with.
As a rule, buy a pedigree and you'll pay more as insurers factor in their tendency to run a higher risk of long-term conditions, plus their heightened appeal to pet-burglars. Never ever lie about your pet's origin to save money on monthly premiums; declaring a dog as a mongrel when it's anything but can void your claim.
DON'T forget annual injections - it could mean you aren't covered
Always ensure your pet has the proper vaccinations, supplied by a vet and you are provided with certificates. If you don't bother or forget to keep your furry friend up to date with its routine jabs, it could mean you aren't covered when you come to claim, or even invalidate your insurance.
Even though your pet does not have to be vaccinated to get a quote, if you claim for a condition which would have been prevented by a 'routine' vaccination, the claim may not be met if your pet has not been given the vaccination.
And remember to keep your vaccination certificates in a safe place as you may need to produce them if you need to make a claim.
DO try multi-pet policies to increase the savings
Many insurers will often offer a 5 per cent or 10 per cent discount if you take two policies out at the same time. However, don't let such a discount stop you shopping around for the better, cheaper policy elsewhere. After all, a 10 per cent discount is no good if you can get a rival policy elsewhere for 12 per cent less.
Our top comparison sites below don't do this yet, but try Argos*, Aviva*, Direct Line*, Esure, Homebase and Petplan* for multi-quotes, then use the full comparison system for each pet to contrast the overall cost.
DON'T forget to find out what happens if the insurer goes bust
Pet cover is like home, car, travel, life or even PPI loan insurance - if the
provider goes into default, then the government-backe
d FSCS scheme kicks in.
There are two main ways in which it protects you.
-
If you need to claim from a bust insurer
The FSCS's main objective is to 'maintain continuity'. If your insurer goes bust, it will try and find another provider to take over your policy, or issue a substitute policy.
However, if you have any ongoing claims, or need to make a claim before a new insurer is found, the FSCS will cover these. -
If it goes bust and you paid upfront
If you've paid for cover for a year, but the company goes bust after a month or two, then you would lose out.
To protect you, if the FSCS can't transfer your policy to another provider, you'll be given a period of time to take out alternative insurance, and any money you've already paid will be refunded as compensation via the FSCS.
The limits of the compensation depend on whether the policy is compulsory or not.
Compensation for policies like third party car insurance, which you are required by law to have, are unlimited, so you get 100% of the premium back.
Non-compulsory policies, eg, pet, home, travel, life and PPI, cover 90% of the money paid. So that means it's posssible, in the worst case scenario, you could lose 10% of the money you paid out (though it's more likely you'll be transferred to a new insurer).
DO consider getting your pet microchipped
To chip or not to chip? Though this is not compulsory, microchipping does help owners get reunited with their favourite pet. A chip is inserted under your pet's fur, then registered. With the use of a scanner, it enables the pet to be returned to its owner if it gets lost and is then found by a stranger.
The average price for this process is £20-£30 per pet, but an increasing number of insurers are starting to give discounts on premiums if your pet has been fitted with one, making it worth bearing in mind.
Currently, if you buy from Homebase, they will pay £15 towards the cost of getting it done.
Should I insure my pet?
Vets' fees are already expensive and rising by as much as 15% each year, making the cost of pet ownership potentially huge. If you're lucky you won't have faced fees for out-of-the ordinary treatments so here are some examples of what you could be looking at:
To be brutal, if you don't have insurance this means a horrible choice between finding the medical fees or putting down a cherished pet. Even if you have got the cash stashed away, in many cases insurance can work out cheaper (in the event that you actually need to claim).
What does pet insurance cover?
Think what car insurance covers. Unexpected accidents or your carburettor going up in smoke are protected by insurance, but routine maintenance like replacing old tyres or the MOT aren't.
Pets are similar - the treatments that are required, come rain or shine, are excluded by insurers, but any unexpected accidents or illnesses should be covered.
The following lists aren't exhaustive, and depend on your specific policy, so never assume you're covered - always check...
What's covered?
- Broken bones/ injuries from accidents
- Many illnesses, from cancer to asthma, skin infections to bone diseases and arthritis
- Possibly the cost of overseas emergency vet treatment on a foreign trip or holiday
- The cost of advertising and a reward you fall victim to 'dog/cat-napping'
What isn't covered?
- Routine injections - flu, tetanus, parvovirus, annual booster vaccinations. Plus check-ups
- Worming treatments
- Anti-flea medications
- Welping costs
Is self-insurance worth it?
'Self-insurance'
is where, instead of paying premiums, you regularly - preferably monthly - put
money into a pet fund; so that if your moggie or doggie gets poorly there's
money ready to pay for it and meanwhile it's in your hands, not the insurers.
To earn some interest, put money aside in an easy access savings account each month to pay for any potential pet emergency, rather than getting an actual policy. And if there are no problems, you get to keep the cash.
However, there are two big dangers to consider here:
- Problem strikes before you've built up cash.
Self-insurance relies on having enough cash to hand when the vet needs paying. This makes the first few months or years of self-insurance pretty precarious - with expensive treatment meaning you either go into debt or face the sad choice of putting the pet down.
Another option is to go for a policy with high excess - the amount you have to pay of any claim before the insurer chips in - then save to cover anything that costs less than that. - You get sued...
Consider 'third-party only' cover
A halfway house for dog owners is to become a member of The Dogs Trust - a charity which offers 'third-party only' cover among the perks, for a £25 a year membership fee, or £12.50 if you are over 60. Anybody over the age of 18 can become a member.
This covers you up to £1,000,000 for any damage or injury caused to other people, their property or pets by ALL the dogs you own (though if you own a 'dangerous dog', it's very likely to be excluded).
Bear in mind £1m is quite a low amount compared to most cover levels for personal liability - if people sue for loss of earnings, the amounts can snowball fast.
What type of cover should I get?
Before getting a policy, first decide what you want it to cover (there are seemingly endless options!).
WARNING! The old adage 'read the small print' really applies here. If you buy the wrong policy that doesn't provide the cover you thought it did, you could be faced with the awful decision of losing a pet or getting into expensive debt if you can't afford it.
Pick your policy type
Pet cover can be broken down into three different types and - in essence - simply needs you to think about the amount of cover you want for vet fees. To get past the hideously complex names and policy types, we've divided the types of insurance up as follows.
Basic annual cover: 'per condition, with
time limit'
BEST FOR: One-off injuries, small surgery after
accident, short-term illness such as a mild skin condition
This tends to be the cheapest cover but offers the least insurance as it puts a time bar on how long you can claim for a particular condition or ailment - usually 12 months once diagnosed and treatment started - and a cap on how much in vets' fees you can reclaim.
So a common basic policy typically covers £1,000 of vet fees with a 12-month limit - meaning treatment for an injury, illness or disease would be covered for bills up to £1,000 or until 12 months had passed. Insurers tend to call this 'condition in total cover'.
After the cut-off, or the sum insured, ie £1,000, has been reached no further treatment is available for that particular condition, leaving you either having to pay out of your own pocket or abandoning the care. But if your pet picked up a different condition, it would qualify for a new round of care.
Note also that most insurers refuse to let you claim for the same condition again once it's been treated - it will count as a pre-existing condition and be excluded.
Mid level
cover - 'per condition, no time limit'
BEST FOR: One-off
injuries, surgery, short-/medium-term illness
Like the basic cover, this policy limits vets' fees for any one illness, but doesn't apply any time limit on how long the treatment lasts. Here, a £3,000 vet fees policy could pay for treatment over any number of years until the point when you exhaust the financial limit. Some policies even renew the limit each year - though are likely to be more costly.
Therefore, if your pet picked up a different condition, it would qualify for a new round of care.
Again, in most cases, once treated and you change insurer, most of these policy types won't then allow you to claim again for the same condition.
High level
cover - 'lifetime policies'
BEST FOR: Long-term illnesses
such as diabetes, arthritis or some cancers that require constant regular
treatment.
Though you pay that bit more for these policies, they do offer the most comprehensive cover. They insure your pet for illness or injury up to a pretty high maximum amount per year - eg, £9,000 - or to an overall high sum, £40,000 say, throughout its life.
In addition to the increased vets' fee sum insured, the following extras cover may be included: dental fees, behaviour cover, cremation or burial expenses.
There are two normal types of 'lifetime' policies, and they offer different types of cover limits (ie, the maximum you can claim) depending on the insurer, so it's vital you know which yours is.
-
Per condition per year limit
Not every lifetime policy has this. A £5,000-a-year cover limit means each individual condition or illness your pet developed would be covered, every year of its life, up to £5,000 in bills. An illness claimed for in one year does not become a 'pre-existing condition' once the twelve months are up.
As long as you renew your policy annually, the £5,000 cover is rolled over. So if your pet were to suffer severe arthritis that cost £4,750 a year to treat and he lived for 10 years, you wouldn't have to pay a penny (except the excess) of the £47,500 in vet fees - just the annual cost of your premium.
-
Lifetime limit
Others offer an overall 'lifetime' sum per condition - £40,000, say - during the animal's life to cover treatment for it. This means that if you reach the limit before your pet died, you'd then have to start paying the bills out of your own pocket.
What to
watch out for
Ensure that you know exactly what you're paying for. Pet policies can exclude all sorts of claims, impose plenty of limits and even leave you exposed unless you add extra bits on.
Here are the key pet cover checks to make.
Pre-existing conditions
A dog is for life, not just for Christmas - and unfortunately this is often the case with pet insurance too. The reason? Since most providers exclude pre-existing conditions, this means you can normally only claim for each illness once.
Most insurers won't insure your pet for any ailment or illness that they've already been treated for - cancer, say, or arthritis - unless you pay a huge hike in premiums.
While you might automatically expect this when taking out an insurance policy for the first time, this also means that even when sticking with the same policy you may not be able to claim again for a particular illness once you have reached the specified limit. Most insurers either cap the amount of time or money you can claim for, say, cataracts, although some insurers are now starting to only apply this cap 'per period of insurance'.
Also, it's worth being aware that cancer is a blanket exclusion. This means if your poor pet has had one type, they are excluded from being covered for any other type if they should subsequently get it.
Death
More insurers will pay for your pet to be put down, if that's necessitated by a life-threatening accident or serious illness. A few will also cover the cost of cremation or burial expenses (up to limits, with the most generous using the current market rate for your pet). This latter add-on suits those who have invested a lot of money in an exotic or high-pedigree pet.
The Government's pet travel scheme
These rules allow your cat or dog to travel with you overseas to other EU countries, without any need for quarantine, where some pet insurers extend their cover abroad. If you regularly travel with your pet, it'll be worth considering this add-on offering vets' fees of up to £1,000.
For the cover to be fully effective, you must following the guidelines set out by DEFRA, which changed on 1st January 2012 to bring its procedures in line with the EU. You must get the pet microchipped and obtain a pet passport if travelling with a pet (see full requirements). Some insurers will now cover the costs of a replacement or quarantine costs incurred as a direct result of you losing a pet passport.
Holiday cover
It's no surprise that pets pick the choicest moments to get tangled up in an accident or damaging incident - such as before or during a planned holiday! In the event you want to completely cancel your trip or curtail it and come home, a number of policies offer holiday cover to help towards the cost of travel and accommodation expenses.
Missing pet cover
More and more policies provide loss or theft cover of your pet - often as much as £2,000 towards the cost of advertising a missing pet in local press, flyers and posters, and even to cover the cost of a reward.
Kennel and cattery fees
A greater number of insurers now provide cover for kennel and cattery fees, with the sums insured ranging from £250 up to £1,500. This can help if you're needed for an emergency - or have to go into hospital, say - and there's nobody else available to look after your pet. Some policies even provide the option to have dog walking cover, if injury or illness mean you can't do this.
Usually your stay in hospital needs to be longer than 4 consecutive days for this to pay out - though some are a bit more lenient.
Accidental damage
Cats clawing your furniture to death is a fact of life! Dogs are partial to an expensive bit of chewing - carpets, shoes, you name it - but finding an insurer to provide this cover is difficult.
For instance, the Saga Super Cover Pet policy states that 'accidental damage caused by your pet to personal property that you and your family own' is provided but also states that 'damage caused by biting, scratching, fouling or urinating' is excluded - so most things they'd do aren't covered!
However, you may already be covered for accidental damage on your home contents policy, so give your provider a quick call to check.
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STEP 3. Compare & find the cheapest
What you'll pay as a premium will vary hugely, depending on a range of variables including your pet's age, its pedigree and where you live (vets bills are higher in London and the South East). Once you've decided which cover suits you and your pet, you're ready to compare prices.
Jump to your pet
Cats and dogs
These are the most commonly owned pets - there are over seven million of each of them, according to the Pet Health Council - are also the simplest to insure, with dedicated comparison sites.
Comparison sites zip your details to hosts of insurers' websites, scraping their data off the screens to report back the cheapest - though surprisingly few of the big names include pet insurance.
We've picked out the two that maximise the quotes you get in the quickest
time possible. Note, all comparison sites may feed your personal info to
insurers - see
GoCompare*
Pros:
- GoCompare has an excellent 'pick 'n' mix' panel as you fill in details,
allowing you to compare and customise your quote results to get the best
policy for your needs.
For example, you can set a certain level of vet's fees or include kennel or cattery fees, or a death payout in your search.
Cons
- If you don't want it to contact you afterwards ensure you click on the relevant section's link on the last page. Plus always check the excess quoted is correct for you.
Compare the market
Pros
- You can list your quotes in order of preference, ie, lowest excess,
highest vet's fee or premium. Covers a few insurers not included in
GoCompare.
Cons:
- Very limited room to tailor your policy, eg, you can't choose how much vet's fees cover you want.
Avg. time taken: 5 mins
Quotes returned: 44
Providers searched: 18
Avg. time taken: 5 mins
Quotes returned: 36
Providers searched : 10
Two competitive insurers refuse to be included by any comparison site, and sometimes have special offers so are worth checking separately.
Aviva*: Buy online and you can currently get 10%
off pet cover.
Direct
Line*: Buy online by 29 Feb 2012, you will receive a 20% discount. If you insure more than one pet, you will receive a 15% discount.
Quotezone's*: comparison includes two
competitive providers not included in top picks - helpucover.co.uk and
petpalsdirect.co.uk.
On top of this, the other big players in the comparison market to offer dog and cat cover checks are Confused.com*, and Beatthatquote*,
Surprisingly the likes of Moneysupermarket and Uswitch don't provide
comparisons for insuring pets - they simply prove a link to individual insurers.
Rabbits, budgies, horses,
guinea
pigs, chinchillas...
There are no comparison sites for these animals, so it's a question of elbow grease and getting the quotes yourself. We've listed a number of insurers below. Please send feedback on your experiences with them or tell us about other insurers.
While not a pleasant thought, given the type and cost of the small animals in this category, it is worth considering in the cold light of day what your attitude would be to putting the animal down if it became ill - to decide whether insurance is worth the cost. One alternative here is self-insurance.
Exotic
Direct* gives quotes for a wide-range of not-so-exotic pets, including
rabbits, guinea pigs, chinchillas, gerbils, ferrets, birds and more
Big name pet insurer Petplan* isn't particularly competitive for cat and dog
quotes, but also insures rabbits - the next most popular pet - and is worth a
look. Helpucover* also insures bunnies.
Horses
There are over 600,000 horses and ponies in the UK, and given the initial cost and length of their life, insurance is definitely worth considering.
Petplan
Equine* is a branch of the big pet insurer Petplan, focusing specifically on
horses, and offers different policies for younger or 'veteran'
animals.
As the name suggests, Animal
Friends* is another insurer focused on horses, and offers cover that
can be tailored to different circumstances. Make sure you read the terms
carefully to get what you want.
After we published the first incarnation of this guide, we asked for your feedback on insurers. NFU Mutual inspired many MoneySavers to report good stories - it covers horses (including 'veterans') and seems worth a check.
The following insurers have also been suggested by users. We haven't checked them out too deeply - though all are FSA-regulated. If you try them, let us know how you get on: KBIS, Stoneways Insurance, Shearwater Insurance.
Snakes, pot-bellied
pigs,
tarantulas: exotic pets
From skunks to sugar gliders and possums to pot-bellied pigs, you'll need to try a specialist operator - in particular to protect against burglars targeting rare or valuable creatures.
If you've a python worth £2,000, for example, pay extra special attention to payout on death or theft. If you have a tarantula and like to show it off, perhaps consider third party insurance in case it takes a chomp out of one of your guests. Or then again, ensure the tank is very secure (Martin's sister wishes she'd taken this advice!).
The insurer below is the only one we've seen so far offering to insure the more weird and wonderful varieties - please feedback on your experiences in the forum or tell us about other insurers.
Exotic Direct* offers cover for a huge array of out-of-the-ordinary critters, including parrots, cockatoos, snakes, lizards, terrapins,
vultures, pot-bellied pigs and loads more.
Always keep an eye out for some of the same policy tricks as for more mainstream animals - different levels of excess, payout limits and pre-existing conditions. Read above in the guide for more details.
Always double-check the quotes
After doing the comparisons and finding the cheapest quote that suits your requirements, it is crucial that you double-check the quotes directly with on the insurer' own website. This is because to speed up searches some comparison sites can make assumptions, which may not fit your profile.
Check special deals, grab cashback & haggle
Plenty of insurers pay out cashback if you sign up to them via the specialist cashback shopping sites. This means you can grab even more off the price.
These sites carry paid links from some retailers and financial services
providers. In other words, if you click through them and get a product they get
paid. They then give you some of this cash which means you get the same product,
and a cut of its revenue too.
When we checked at the time of updating this guide (January 2012), you could get £80 by taking out Sainsbury's pet cover, £45 with MoreThan, £40 with helpucover and £35 via Churchill and M&S.
Yet don't choose based only on cashback, see it as a bonus once you've picked the right cover...
Those new to cashback sites should ensure they read the Top Cashback Sites guide for pros and cons before using them. Otherwise use the Cashback Sites Maximiser tool to find the highest payer for each insurer.
Things you need to know before doing this...
-
Never count the cash as yours until it's in your bank account. This cashback is never 100% guaranteed, there can be issues with tracking and allocating the payment, plus many cashback sites are small companies with limited backing, and you've no protection if anything happens to them.
-
Withdraw the cashback as soon as you're allowed. Money held in your cashback site account has no protection at all if that company went bust, so always withdraw it as soon as you're eligible.
-
Clear your cookies. While it shouldn't be a problem, if you've used comparison sites beforehand, there is a minor risk that the cashback may not track due to cookies - so it's good practice to clear those first (read About Cookies).
For more details on these sites read the Top Cashback Sites article.
Check special deals
To tweak savings even further, you can get quotes directly from a few companies who have special deals which aren't always mentioned by comparison services. These currently include (listed alphabetically):
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Haggle!
Armed with the right information, you are now in a position to ring up and haggle. Take the best quote to other insurers and brokers and haggle to see if a better price is available. You'd be surprised how often they'll reduce the price if they're about to lose a customer.
For loads of haggling tips read the full Haggle On The High Street guide.
Buy online from
Buy online from
Appropriately enough, with the famous nodding dog as its mascot,
If you have a dog over 9 years of age, or a cat over 11 years of age, this
By choosing
Buy direct from
Buy online from
Buy online at 
Buy pet insurance online via
Until 30 Mar 2012,




