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Mortgage Arrears Help Protect yourself from arrears & repossession

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Umbrella protecting a houseIt’s not the bricks and mortar, but the mortgage that keeps the roof above most homeowners’ heads. Yet many struggle to meet their repayments each month, leading to arrears and the fear of repossession.

This mortgage arrears help Q&A guide shows how to protect your home loan if you’re struggling to meet your repayments. Plus there's information on how to fight repossession.


Is it worth getting mortgage insurance?

There are several different kinds of insurance you can get to protect your mortgage. Which one you go for depends on what the risks are in your life. It also depends on whether there are people dependent on you who'd still need to live in the house and pay for it if you were no longer around or no longer earning.

The simplest product is mortgage payment protection insurance (MPPI). MPPI is often called accident, sickness and unemployment (ASU) insurance. It promises to make mortgage repayments for you if you can't work for one of those three reasons.

There’s no legal requirement to have it, but mortgage lenders often use the hard sell - throwing “peace of mind” and “lose your home” in the same sentence makes for a great sales pitch.

It’s very profitable for lenders, but it doesn’t automatically make it a bad product; MPPI's a good idea for many people. Yet DON’T automatically buy from your lender, as similar levels of cover can often be obtained for less than half the price through a standalone specialist insurer.

Full best buys list in the detailed guide to
Mortgage Payment Protection Insurance (MPPI)

However, if you're already struggling to pay or are already in arrears, you might not be able to get MPPI. Even if you can, it only pays out if you're unable to work through accident or illness, or if you're made redundant. If you're in work, but still struggling, it won't pay out.

I've heard Government help's available. Do I really need insurance?

Insurance claim form The support available from the Government is currently minimal. If you can afford a decent protection policy, it'll almost certainly give more than any benefit scheme.

Benefit schemes are primarily designed to cushion the impact of downturns. At most they pay the interest on your mortgage or delay repayments; they don’t actually mean it's being repaid as normal, whereas MPPI does.

Nonetheless, if you're considering an MPPI policy, it's worth checking out exactly what you’re entitled to first, and possibly tailoring the cover accordingly.

What help will the Government give me?

If you have an MPPI policy, you'll be expected to claim from it before seeking Government help. Since Government help only covers the interest, you’re better off using MPPI anyway.

Whether the Government helps you is down to its eligibility criteria, and these have narrowed considerably in recent years. There used to be three schemes to help homeowners stay in their homes, now there's only one (another scheme exists in Scotland and parts of Wales).

If you’ve just been made redundant, it's important you sign on first and know what benefits you’re entitled to, because it speeds up getting the Government help (also see the 10-Minute Benefits Check-up guide).

Will the Government pay my mortgage?


Short answer: no, it won't. The one remaining scheme, Support for Mortgage Interest (SMI), can pay the mortgage interest for you. You’ll have to find the rest of the money yourself (see the Money Makeover guide), or see if you can switch to an interest-only mortgage temporarily (see the Remortgage Guide for details).

Here, the Government steps in and makes interest payments on the first £200,000 of your outstanding mortgage for the time you can’t afford them. The level of interest is set by the Government; your specific rate isn’t used.

The current interest rate is 3.63%. Rather than staying at a fixed rate, it'll be changed each time the Bank of England average mortgage rate moves by at least 0.5%.

This means as mortgage rates go up, the SMI rate will too, but we're told it'll take a few months to implement the changes. We'll cover changes to SMI in the MSE News section.

Who’s eligible?

You need to be receiving income support, income-based jobseeker's allowance (i-JSA), income-based employment & support allowance or pension credit. So if you’ve recently lost your job or had an income cut, it’s important you sign on, or you won't get SMI.

A house made of moneyThe benefit kicks in 13 weeks after the person (or couple) responsible for paying the mortgage claims the initial benefit (except Pension Credit where you can claim straight away). The cash will be paid direct to your lender.

If you are claiming jobseeker's allowance, then you can only get SMI for up to two years. There's no limit for recipients of other benefits.

Your eligibility for the scheme will automatically be assessed when you apply for an income-related benefit. It's up and running in England, Wales and Scotland, with a similar system in Northern Ireland.

SMI stops paying out once your benefits stop - it's usually when you return to work, or start working extra hours to earn more. However, you may be able to claim Mortgage Interest Run On (MIRO) to help you make the transition.

MIRO lasts for four weeks, and will be the same amount Support for Mortgage Interest paid, but the big difference is that MIRO's paid to you, instead of to your lender as under SMI. Check if you're eligible at Gov.uk.

Who can't claim Support for Mortgage Interest?

You can’t claim if you’ve over £16,000 in savings, and the property claimed for must be your only home.

If the benefit you're claiming is pension credit, then the amount of mortgage that you can claim interest payments for is capped at £100,000, not £200,000. However, in this instance, you don't have to wait the initial 13 weeks before claiming SMI either.

Discuss the SMI scheme or tell us your experiences
Support for Mortgage Interest

Extra help in Scotland and Wales

A man balancing riskThe Scottish Government, and some councils in Wales, provide extra help for homeowners to keep their homes.

The Mortgage Rescue Scheme (different authorities might give it a different name) is aimed at families whose annual income is under £60,000, have "priority needs" (someone pregnant, elderly, disabled or with young children must live there) and are in danger of losing their home.

If you're in England or Northern Ireland, or this doesn’t apply to you, skip to the What if no help's available? section.

If you qualify, the Scottish Government, or your local council, may enlist a registered social landlord to buy either part or all of your home at an independently-assessed price, in order to decrease your monthly payments, or it may buy it itself. There are two options…

  • Shared equity

    You're given a loan to pay off some of the mortgage, or other secured loans. You then owe the landlord or authority for a portion of your home, but you can negotiate a more lenient repayment schedule.

    This is intended for homeowners who have experienced ‘payment shocks’ (Government-speak for harshly increasing mortgage & living costs), but can still afford to pay something each month. You’ll also need some equity in your home to be eligible.

  • Mortgage to rent

    Here, the landlord or authorituy pays off the entire debt to the lender, then rents the property back to you at an affordable rate. In other words, you'd no longer own the home.

    This is clearly an extreme solution, and is targeted at those with unstable incomes or negative equity who are unlikely to sustain a mortgage in the future.

To see whether you qualify for this help, read the Scottish Government's information or Shelter Cymru's factsheet in Wales.

To apply, approach your local council or be referred by a debt help agency (see problem debt help for lists). Plus you can read this thread on our forum by a MoneySaver who's used the scheme, to see what the process may involve.

No scheme like this exists in England or Northern Ireland.

Discuss the Mortgage Rescue Scheme or share your experiences
Mortgage Rescue Scheme

What if no Government help’s available?


If you’re struggling to meet repayments, don’t have an MPPI policy or savings, and aren’t eligible for any state help, then you need to be aware of your repossession rights. Of course, before that, do look at the bigger picture of your finances to see whether you can free up other cash (see how do I avoid falling behind?).

What is repossession?

Repossession: Foreclosure notice A mortgage is a loan secured on your home. That means if you can’t repay, the lender has a right to take your home instead. Repossession is when it puts this right into practice, by going to court, and taking the house.

Most lenders don’t want to repossess, they’d prefer you to repay, so you do have some freedom here. However, if it looks inevitable that you can’t afford it, or it needs money quick, it will try to take your home swiftly. Then it’ll often do a fire-sale to recoup the debt. Sadly, even that isn’t necessarily the end of it; if the sale doesn’t cover what you owe, it can still chase you for the cash.

For this reason, if in the long run repossession is inevitable...

Consider selling the home yourself, you’ll probably get a higher price.

This way if you are going to lose your home, you’ll be in control of it, may be able to hold off for a better deal, and may come out the other end with some cash.

Repossession-proofing steps

Lenders must use repossession only as a final resort, and there's an agreement that the major lenders won’t commence repossession proceedings until at least three months of arrears have occurred, and refer you to independent debt advice.

They're also bound to ensure that repossession's a last resort, to be used if they can't agree an alternative payment plan with you. So, these are the steps you need to take:

Speak to your lender

Crucially, banks shouldn’t start repossession proceedings while a settlement is being actively negotiated. The key word here is "actively". If your bank's writing to you, and you're hiding the letters under the doormat, it can argue no negotiations are taking place and commence repossession.

Don’t miss repayments without talking to the lender first. It has far less impact if you’ve agreed a missed repayment or told it what's happening. Missing a repayment without informing your lender triggers the “arrears” issue immediately and starts the clock towards repossession.

Talk to your lender about alternative options which will lower the amount of money you need to pay it each month. These include...

  • Extending the mortgage term. By lengthening the term, eg, from 20 to 25 years, you spread the debt over a longer period, reducing the amount that needs repaying each month. Over the long run you’ll pay more interest, so once you can cover the old level of repayments, try to reduce the term again.

  • Asking for a payment holiday. If you just need a short time to catch up, see if the lender will consider allowing you a payment holiday. It may impact your credit score but if it buys you enough short-term time to keep things on track, it should be worth it.

  • Switch to interest-only. To really reduce the payment, ask if you can switch to an interest-only mortgage, so you are no longer paying off the actual loan itself. This will drastically reduce the amount you pay each month. As this will cost more in the long term, consider asking if you can shift to interest-only for a set period only.

Seek debt helpDiscussing the mortgage

If you are struggling, the first thing to do is take a look at all your debts together, and try to manage and prioritise them. See the full step-by-step Problem Debt checklist to guide you through this.

If you have problems with your lender, then using one of the non-profit debt counselling agencies also adds real weight; and if it ever got to court, then it is very helpful in proving you’ve been ‘actively’ trying to sort it out, which could prevent a court from issuing a repossession.

The main agencies are...

  • StepChange Debt Charity: Full debt help service. Link: StepChange Debt Charity or call 0800 138 1111

  • National Debtline: Full debt help service. Link: National Debtline or call 0808 808 4000

  • Citizens Advice Bureau: Full debt and consumer advice service. Link: Citizens Advice or visit your local CAB centre (find nearest)

  • Christians Against Poverty: Debt counselling agency which specialises in helping those who are emotionally struggling too. The religious focus is why they do it, not how they do it. Link: Christians Against Poverty or call 01274 760720.

When mental health problems are involved, some special solutions apply. Our free Mental Health & Debt Help PDF booklet has handle debts when stressed, work with banks, get free one-to-one debt counselling, specific tips for bipolar & depression sufferers and more.

Try to pay something

Negotiations with a lender can involve asking to move your payment date, or suggesting a smaller monthly payment for a specified period. The bank should listen to these, and make suggestions of its own (talk it through first with the debt counsellors).

If repossession’s already happening?

This really is worst case scenario time, but it’s important to know what would happen. If your home is successfully repossessed, your lender will sell it to get the money to repay the debt.

Never try to fight repossession on your own. It's a legal issue, and you need legal advice as soon as possible. The Housing Possession Court Duty scheme can help you - to access it, contact your local council, or the court where your case is being heard. Failing that, one of the debt help agencies should be able to provide info.

If the house does sell for less than you owe, your lender may want you to cover the unpaid debt, known as the mortgage shortfall. This is no longer a 'priority debt', so the bank can’t take your possessions in its place.

The lender can pursue you for the shortfall for up to 12 years, and six years for any interest. There’s an excellent factsheet on the National Debtline website.

Wasn't there another scheme too?

Yes. The Homeowner Mortgage Support Scheme was an agreement between banks and the Government which allowed eligible borrowers to switch to an interest-only mortgage, and defer the interest repayments for up to two years.

However, in April 2011 this avenue was closed to new entrants, though if you are already enrolled it should continue. If you'd like to discuss this, see the forum thread: Homeowner Mortgage Support.

How can I avoid getting into arrears?

Payment shocks, where the amount of money you earn falls, or the amount of money you need to cover bills jumps, can hit even the most financially-organised people, especially in times of economic strife.

But you can take steps to lessen their impact.

    Man surprised with his mortgage decision
  • Do a budget NOW

    Budgeting isn’t just for those struggling to get by; taking the time to do one is the first step anyone should take when organising money. That way you can see if there is any spare cash, and if possible squirrel it away to act as a buffer when times get tight. Use the Free Budget Planner to help you.

    If you’re already feeling the squeeze, a budget becomes even more important. Go through all of your outgoings with a fine toothcomb, and combine with the Money Makeover to trim your costs down as low as possible. You’ll be able to see if it’s possible to meet your vital bills.

  • Check your benefits

    If you’ve lost your job, sign on straight away. Yet often those in work are entitled to substantial benefits or tax credits. Read the full Benefits Check-up guide for more info.

  • Talk to your lender

    If you can see problems making payments coming up, and and you don’t have MPPI, then speak to your bank. Any state help you may eventually get will depend on having talked through the situation with your lender, and negotiating a payment plan.

    Some options will include switching temporarily to an interest-only mortgage, taking a break from repayments, or extending the term of the mortgage. These can help in times of financial hardship, but always remember that they’ll all add to the cost of the mortgage over the entire term.

    Don’t miss repayments without talking to the lender first. It has far less impact if you’ve agreed a missed repayment or warned your bank that it's happening. Missing a repayment without informing your lender triggers the “arrears” issue immediately and starts the clock towards repossession.

If you're at all worried about your ability to be able to meet your debt payments, contact StepChange Debt Charity or National Debtline (or read the full Debt Problems guide).


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