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MSE News

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Older News Stories

Smaller energy firms still top for customer service, MSE poll finds - but the worst-ranked firms HAVE improved

Smaller energy firms continue to outperform the Big Six on customer service, a new MSE poll reveals

Energy firms to cut average prepay prices next month to hit cap – but some customers will actually pay more

Many UK households which prepay for energy will see their bills drop from April while some will see increases

E.on to hike dual-fuel energy prices by 8.8% next month

The 'big six' energy supplier has become the latest firm to hike bills for homes on standard variable tariffs

Regulator to quiz energy firms over exit fees after MSE investigation

Ofgem is contacting major energy suppliers to check customers with fixes ending have been given correct exit fee info

Energy firms STILL wrongly telling those with fixes ending they face exit fees to switch

Energy customers continue to receive incorrect info about the switching process by Big Six firms

E.on to switch off its rewards scheme – spend your points by June

About two million E.on customers will stop earning reward points at the end of March

British Gas and E.on freeze energy prices until March 2017 – but switching can still slash your bills

Two more big six suppliers have vowed not to raise prices on their standard variable tariffs until spring 2017

Urgent. Cheapest energy deals disappearing fast - lock in & fix NOW

Cheapest deal has rocketed by £100 in 6mths. Standard prices are rising – save £200+/yr by locking in now

Fixed-rate energy customers face huge price rises when deals end – switch to beat the hikes

Customers who move to the cheapest energy tariffs are facing big price hikes once those deals end, research has found

Up to 11,000 hit by gas metering blunder – are you affected?

Thousands more people have been affected by a mix-up between imperial and metric gas meters, Energy UK has revealed

Energy customers overcharged in gas metering blunder – are you due a refund?

Thousands of gas customers could be due a refund after E.on spotted a major flaw in the way some meters are read

Energy firms offer 10-point switching guarantee

Customers switching between certain energy suppliers will now benefit from 10 'commitments' guaranteeing them a smooth a

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