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Martin Lewis
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The best and worst banks: First Direct tops the table and Barclays gets the wooden spoon

More than 90% of First Direct's current account customers rate its service as 'great', compared to 39% at Barclays

Lloyds is worst offender for wrongly rejecting customer complaints

Lloyds Bank wrongly turned away the most complaints, with 74% of consumers' complaints upheld by the ombudsman

Is it worth changing euros for the summer holidays now?

The euro has weakened even further over the last week and £1 can now buy you €1.34 at the spot rate

First Direct starts refunding customers over paperwork blunder

Some customers of First Direct have received a post-Christmas surprise worth thousands, following a paperwork blunder

Charge-free basic bank accounts unveiled

A basic bank account with no fees for failed payments has been unveiled by the Government today

MPs demand answers from banks on 'understated' fraud figures

Barclays, HSBC, Lloyds, RBS and Santander have been asked for more information on fraud figures

Customers being 'ripped off' by banks on Faster Payments limits

The limit for transferring money by Faster Payments with your bank is £100,000, yet many banks set the limit much lower

HSBC sets aside an extra £353m to pay for PPI mis-sellling

HSBC has put aside an additional £353m for PPI mis-selling taking its total bill to £2.46 billion

First Direct top, Barclays gets wooden spoon in MSE's latest banking service index

First Direct has secured the top spot once more with more than 90% of its customers rating it 'great'

HSBC e-ISA customer? Rates will be slashed in October

HSBC e-ISA customers should diarise to transfer their cash as the bank's confirmed interest rates will fall from October

HSBC revamps overdraft fees: Are you a winner or loser?

Nine million HSBC and First Direct customers will be affected by an overhaul of overdraft fees from November

Got an HSBC personal loan? You could be due a share of £218m in refunds

HSBC has set aside nearly £218 million to refund the interest paid by some 'fixed sum unsecured loan' customers