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Martin Lewis
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The best and worst banks: First Direct tops the table and Barclays gets the wooden spoon

More than 90% of First Direct's current account customers rate its service as 'great', compared to 39% at Barclays

Lloyds is worst offender for wrongly rejecting customer complaints

Lloyds Bank wrongly turned away the most complaints, with 74% of consumers' complaints upheld by the ombudsman

Charge-free basic bank accounts unveiled

A basic bank account with no fees for failed payments has been unveiled by the Government today

RBS fined £56m over IT meltdown

RBS is to pay fines totalling £56 million following an IT meltdown in 2012, which left customers locked out of accounts

Ulster Bank fined £2.75m over 'unacceptable' IT failure

Ulster Bank has been fined almost £2.75 million over an IT failure that prevented thousands from using their accounts

Customers being 'ripped off' by banks on Faster Payments limits

The limit for transferring money by Faster Payments with your bank is £100,000, yet many banks set the limit much lower

RBS sets aside an additional £100m to cover PPI mis-selling claims

RBS says the additional £100 million set aside for PPI reflects 'higher than expected reactive complaint volumes'

Payday loan brokers catching hard-up consumers out, warns NatWest

Payday loan brokers made more than one million attempts to remove money from accounts, according to NatWest

5 million RBS & NatWest savers to be switched to low-paying accounts

Five million NatWest and RBS customers will be switched to new accounts in January paying well below the best buys

RBS fined £14.5m over mortgage advice

RBS and NatWest fined £14.5m after the Financial Conduct Authority found 'serious failings' in mortgage advice given

First Direct top, Barclays gets wooden spoon in MSE's latest banking service index

First Direct has secured the top spot once more with more than 90% of its customers rating it 'great'

Current account switching: Early figures show Halifax as big winner

Halifax was the big winner from the first three full months of the seven-day current account switching regime