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MSE News

Npower

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Older News Stories

British Gas and Npower wrongly tell those with energy fixes ending they face exit fees to switch

British Gas and Npower have been wrongly telling customers coming to the end of their fix they'll have to pay to switch

Price of cheapest energy deal jumps by £100/year in six months – switch NOW to save before more hikes

The cost of the cheapest energy deals has soared since the summer, MSE research reveals

1.5 million vulnerable energy customers kept on expensive tariffs – switch suppliers to save

Big six energy suppliers have been accused of keeping 1.5 million vulnerable customers on expensive SV tariffs

Npower worst energy supplier at dealing with customer complaints, Ofgem reveals

Customers who made a complaint to their energy supplier are less satisfied with how it was handled compared to 2014

Fixed-rate energy customers face huge price rises when deals end – switch to beat the hikes

Customers who move to the cheapest energy tariffs are facing big price hikes once those deals end, research has found

Energy firms offer 10-point switching guarantee

Customers switching between certain energy suppliers will now benefit from 10 'commitments' guaranteeing them a smooth a

Guest comment: Vulnerable prepay energy customers must be first to receive smart meters

Labour MP Dawn Butler accuses the big six of lining their pockets by "taking money from the poorest customers" on prepay

Npower to cut gas prices by 5.2% – but you can still save more by switching

Npower has become the fourth big six energy firm to announce a price drop this year

Complaints about energy firms rise by nearly a quarter in a year

Consumer complaints about energy firms shot up by 23% last year

Npower fined record £26m for late billing shambles

Npower has been ordered to pay a record £26 million fine for 'unacceptable' billing and complaint failures

Co-op Energy blames IT problems as it tops complaints list

The Ombudsman Services received 136 complaints per 100,000 customers about Co-op Energy in the three months to September

Npower debts to be written off after complaints left unresolved

Approximately 1,000 former and existing Npower customers will have debts written off and be given free energy

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