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MSE News

Npower

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Older News Stories

Energy firms to cut average prepay prices next month to hit cap – but some customers will actually pay more

Many UK households which prepay for energy will see their bills drop from April while some will see increases

Regulator to quiz energy firms over exit fees after MSE investigation

Ofgem is contacting major energy suppliers to check customers with fixes ending have been given correct exit fee info

Npower hikes standard energy prices

A typical dual-fuel household will see their bill rise by around 10% after Npower announced price hikes

Everyone check NOW if you can save up to £230/yr on energy

Energy price hikes are coming. EDF has already announced it'll raise electricity prices by 8.4% in March.

Energy firms STILL wrongly telling those with fixes ending they face exit fees to switch

Energy customers continue to receive incorrect info about the switching process by Big Six firms

British Gas and Npower wrongly tell those with energy fixes ending they face exit fees to switch

British Gas and Npower have been wrongly telling customers coming to the end of their fix they'll have to pay to switch

Price of cheapest energy deal jumps by £100/year in six months – switch NOW to save before more hikes

The cost of the cheapest energy deals has soared since the summer, MSE research reveals

1.5 million vulnerable energy customers kept on expensive tariffs – switch suppliers to save

Big six energy suppliers have been accused of keeping 1.5 million vulnerable customers on expensive SV tariffs

Npower worst energy supplier at dealing with customer complaints, Ofgem reveals

Customers who made a complaint to their energy supplier are less satisfied with how it was handled compared to 2014

Fixed-rate energy customers face huge price rises when deals end – switch to beat the hikes

Customers who move to the cheapest energy tariffs are facing big price hikes once those deals end, research has found

Energy firms offer 10-point switching guarantee

Customers switching between certain energy suppliers will now benefit from 10 'commitments' guaranteeing them a smooth a

Guest comment: Vulnerable prepay energy customers must be first to receive smart meters

Labour MP Dawn Butler accuses the big six of lining their pockets by "taking money from the poorest customers" on prepay

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