Customers could be stuck on pricier gas tariffs for an extra two to three weeks as industry IT system is switched over
Smaller energy firms still top for customer service, MSE poll finds - but the worst-ranked firms HAVE improved
Smaller energy firms continue to outperform the Big Six on customer service, a new MSE poll reveals
Energy firms to cut average prepay prices next month to hit cap – but some customers will actually pay more
Many UK households which prepay for energy will see their bills drop from April while some will see increases
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Ofgem is contacting major energy suppliers to check customers with fixes ending have been given correct exit fee info
A typical dual-fuel household will see their bill rise by around 10% after Npower announced price hikes
Energy price hikes are coming. EDF has already announced it'll raise electricity prices by 8.4% in March.
Energy customers continue to receive incorrect info about the switching process by Big Six firms
British Gas and Npower have been wrongly telling customers coming to the end of their fix they'll have to pay to switch
Price of cheapest energy deal jumps by £100/year in six months – switch NOW to save before more hikes
The cost of the cheapest energy deals has soared since the summer, MSE research reveals
Big six energy suppliers have been accused of keeping 1.5 million vulnerable customers on expensive SV tariffs
Customers who made a complaint to their energy supplier are less satisfied with how it was handled compared to 2014
Customers who move to the cheapest energy tariffs are facing big price hikes once those deals end, research has found
Customers switching between certain energy suppliers will now benefit from 10 'commitments' guaranteeing them a smooth a
Labour MP Dawn Butler accuses the big six of lining their pockets by "taking money from the poorest customers" on prepay
Npower has become the fourth big six energy firm to announce a price drop this year