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Older News Stories

Complaints about energy firms rise by nearly a quarter in a year

Consumer complaints about energy firms shot up by 23% last year

Npower fined record 26m for late billing shambles

Npower has been ordered to pay a record 26 million fine for 'unacceptable' billing and complaint failures

Co-op Energy blames IT problems as it tops complaints list

The Ombudsman Services received 136 complaints per 100,000 customers about Co-op Energy in the three months to September

Npower debts to be written off after complaints left unresolved

Approximately 1,000 former and existing Npower customers will have debts written off and be given free energy

Co-op hit by customer service backlash in MSE energy poll

Co-op Energy has drastically fallen down the customer services rankings over the last six months

Energy firms told to pass on price cuts by the Government

Energy firms are facing increased pressure from the Government to pass on a fall in wholesale costs

Ed Davey grilled on misbehaving energy firms, faster switching and answers your questions

The Energy Secretary condemns "misbehaving" suppliers and confirms his ambition for 24-hour energy switching

Energy customers 'pay too much' - but MSE has said this for years

Customers of the big six energy suppliers are paying up to 234 a year too much for their gas and electricity bills

Ovo Energy to cut gas prices by 10.4%, but you can still save more by switching

Ovo Energy has today announced it's cutting gas prices by 10.4% - the biggest price cut revealed this year

EDF announces gas price cut, but it's nothing to party about

EDF Energy has today become the last of the big six energy providers to announce a gas price cut this year

SSE the latest firm to cut gas prices - but you can still save more by switching

SSE has today become the fifth of the big six energy providers to announce price cuts this year

Npower to cut gas prices, but you can save much more by switching

Npower is cutting gas prices by 5.1% from 16 February, but you can save more by switching