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MSE News

Npower

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Older News Stories

Npower worst energy supplier at dealing with customer complaints, Ofgem reveals

Customers who made a complaint to their energy supplier are less satisfied with how it was handled compared to 2014

Fixed-rate energy customers face huge price rises when deals end – switch to beat the hikes

Customers who move to the cheapest energy tariffs are facing big price hikes once those deals end, research has found

Energy firms offer 10-point switching guarantee

Customers switching between certain energy suppliers will now benefit from 10 'commitments' guaranteeing them a smooth a

Guest comment: Vulnerable prepay energy customers must be first to receive smart meters

Labour MP Dawn Butler accuses the big six of lining their pockets by "taking money from the poorest customers" on prepay

Npower to cut gas prices by 5.2% – but you can still save more by switching

Npower has become the fourth big six energy firm to announce a price drop this year

Complaints about energy firms rise by nearly a quarter in a year

Consumer complaints about energy firms shot up by 23% last year

Npower fined record £26m for late billing shambles

Npower has been ordered to pay a record £26 million fine for 'unacceptable' billing and complaint failures

Co-op Energy blames IT problems as it tops complaints list

The Ombudsman Services received 136 complaints per 100,000 customers about Co-op Energy in the three months to September

Npower debts to be written off after complaints left unresolved

Approximately 1,000 former and existing Npower customers will have debts written off and be given free energy

Co-op hit by customer service backlash in MSE energy poll

Co-op Energy has drastically fallen down the customer services rankings over the last six months

Energy firms told to pass on price cuts by the Government

Energy firms are facing increased pressure from the Government to pass on a fall in wholesale costs

Ed Davey grilled on misbehaving energy firms, faster switching and answers your questions

The Energy Secretary condemns "misbehaving" suppliers and confirms his ambition for 24-hour energy switching