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EE fined £1m for 'serious' complaints handling failures

Mobile and broadband provider EE has been fined £1 million for 'serious' failings in the way it handled complaints

0845 and 0870 number price hike warning as Ofcom changes rules on call pricing

Mobile users can call any 080 number for free from tomorrow, while Ofcom is also shaking up 084 and 087 number charges

Ofcom implementing easier telecoms switching

Millions of broadband and landline customers should find it easier to switch providers, Ofcom says

Ofcom to give customers right to walk away free over low broadband speeds

Customers of BT, EE, Plusnet, Sky and TalkTalk will soon be able to leave their contract penalty free if speeds are slow

Three U-turns on promise not to raise mobile prices mid-term

Three has backtracked on a promise it made to customers last year not to hike prices mid-contract

Call rates for 084, 087, 09 and 118 to be clearer, but prices vary wildly

The price you'll pay to call banks, businesses and government departments from landlines and mobiles will become clearer

Virgin Media to up prices for customers with Sky Sports or Movies

Virgin Media customers with Sky Sports or Sky Movies subscriptions will see prices rise by up to £24/year from 1 June

Government to get tough on companies making nuisance calls

Firms plaguing people with nuisance calls and texts face a Government clampdown as new laws take effect from 6 April

No more 'not-spots': mobile networks agree to improve coverage

The Government has reached a deal with the four mobile networks to improve coverage across the UK

Beware texting sad or smiley faces - you could pay £100s

Samsung mobile users who put a smiley in a message could see their text converted into a pricey picture message

Firms fined £40,000 for silent calls

Green Deal Savings and MYIML have each been fined £20,000 by Ofcom for making silent and abandoned calls

Three fined for poor complaints handling

Ofcom has fined mobile network Three £250,000 for poor handling of customer complaints