Broadband and landline customers could pocket up to £185m in compensation payouts each year under new Ofcom proposals
The BT-owned telecoms firm has overcharged 1,000 people by more than £500,000 in total
The telecoms regulator may step in to protect elderly and vulnerable customers from line rental price hikes
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A Vodafone customer has racked up an astonishing bill after exceeding the data allowance on his uncapped Wi-Fi dongle
Sky TV customers face losing 13 channels from their screens from 1 February, including Eurosport, Animal Planet and TLC
Line rental will rise from £17.40/mth to £18.99/mth on 1 March 2017 for all but landline-only Sky customers
The company is once again the most complained-about mobile provider according to telecoms regulator Ofcom
The regulator is concerned price rises could be hitting the elderly and vulnerable particularly hard
Vodafone has been fined more than £4.6 million after Ofcom found issues with PAYG billing and complaints handling
Victims of muggings chased for £1,000s in charges by Vodafone – what you can do to protect your phone from thieves
Vodafone customers mugged on holiday have been pursued for more than a year for £1000s by the mobile operator
Vodafone remains the most complained-about mobile firm by a clear distance, according to the latest stats from Ofcom
The cost of Vodafone out-of-allowance calls and texts and other non-standard charges will increase from 23 July
Mobile phone users can now dodge irritating cold calls for free by texting the number '85095'
Mobile users plagued by annoying cold calls can now send a free text to join a register that blacklists your number
Broadband users have received a boost in the form of plans to introduce the legal right to a "fast broadband connection"