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MSE News

Ofcom

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Older News Stories

EE and O2 customers face 1.3% price rise in March

Most EE and O2 mobile phone customers will be hit with monthly contract price rises of 1.3% from 30 March 2016

Clampdown on 'misleading' broadband ads which don't factor in line rental costs

Broadband ads are to become clearer under tighter rules to stop companies 'confusing and misleading' customers

New chance to haggle a better Sky deal after Ofcom steps in over price hikes

Millions of Sky customers hit with line rental price rises last month have been give more time to haggle a better deal

Mobile bills could rise as operator fees treble

Ofcom says operators will have to pay a combined annual total of £199.6 million per year for access to the spectrum

BT price hike: Last chance to beat it

About 10 million BT broadband, phone and TV customers will be hit with price rises of up to 7% from 20 September

Sky cancellation complaints trigger Ofcom probe

Sky is being investigated by the communications regulator after complaints customers are unable to cancel contracts

Plans to improve mobile phone switching revealed

Ofcom has today launched a consultation on how to improve mobile phone switching

EE fined £1m for 'serious' complaints handling failures

Mobile and broadband provider EE has been fined £1 million for 'serious' failings in the way it handled complaints

0845 and 0870 number price hike warning as Ofcom changes rules on call pricing

Mobile users can call any 080 number for free from tomorrow, while Ofcom is also shaking up 084 and 087 number charges

Ofcom implementing easier telecoms switching

Millions of broadband and landline customers should find it easier to switch providers, Ofcom says

Ofcom to give customers right to walk away free over low broadband speeds

Customers of BT, EE, Plusnet, Sky and TalkTalk will soon be able to leave their contract penalty free if speeds are slow

Three U-turns on promise not to raise mobile prices mid-term

Three has backtracked on a promise it made to customers last year not to hike prices mid-contract