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Older News Stories

Ofcom to give customers right to walk away free over low broadband speeds

Customers of BT, EE, Plusnet, Sky and TalkTalk will soon be able to leave their contract penalty free if speeds are slow

Three U-turns on promise not to raise mobile prices mid-term

Three has backtracked on a promise it made to customers last year not to hike prices mid-contract

Call rates for 084, 087, 09 and 118 to be clearer, but prices vary wildly

The price you'll pay to call banks, businesses and government departments from landlines and mobiles will become clearer

Virgin Media to up prices for customers with Sky Sports or Movies

Virgin Media customers with Sky Sports or Sky Movies subscriptions will see prices rise by up to £24/year from 1 June

Government to get tough on companies making nuisance calls

Firms plaguing people with nuisance calls and texts face a Government clampdown as new laws take effect from 6 April

No more 'not-spots': mobile networks agree to improve coverage

The Government has reached a deal with the four mobile networks to improve coverage across the UK

Beware texting sad or smiley faces - you could pay £100s

Samsung mobile users who put a smiley in a message could see their text converted into a pricey picture message

Firms fined £40,000 for silent calls

Green Deal Savings and MYIML have each been fined £20,000 by Ofcom for making silent and abandoned calls

Three fined for poor complaints handling

Ofcom has fined mobile network Three £250,000 for poor handling of customer complaints

Ageas fined by Ofcom over abandoned calls

Over-50s insurer Ageas has been fined £10,000 by Ofcom for making abandoned calls

Virgin Mobile sneaks around Ofcom rules to hike pay-monthly prices

If you're a Virgin Mobile pay monthly customer, you may be one of 800,000 users set to have your tariff hiked by 2.5%

Vodafone pledges to freeze prices for pay-monthly customers

Vodafone has promised not to hike line rental costs mid-contract for new and existing customers