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Older News Stories

British Gas and Npower wrongly tell those with energy fixes ending they face exit fees to switch

British Gas and Npower have been wrongly telling customers coming to the end of their fix they'll have to pay to switch

GB Energy goes bust, Co-op Energy to take over: here's what you need to know

GB Energy ceased trading at the weekend and Co-op Energy has been appointed the new supplier to its 160,000 customers

Co-op Energy to compensate 260,000 customers for complaints handling and billing problems

Hundreds of thousands of Co-operative Energy customers will receive compensation totalling £1.8 million

Energy suppliers ordered to provide extra support to 100,000s more vulnerable customers from 2017

Hundreds of thousands more vulnerable energy customers will get extra support from their suppliers from 2017

Ofgem continues to investigate sales practices with inquiry into supplier 'E'

Ofgem has launched an investigation into supplier 'E' following concerns over the company's sales practices

Npower worst energy supplier at dealing with customer complaints, Ofgem reveals

Customers who made a complaint to their energy supplier are less satisfied with how it was handled compared to 2014

E.on pays out £3.1 million after missed appointments

Energy giant E.on has paid out £1.2 million to customers and £1.9 million to energy charities for missed appointments

Economy Energy probed by Ofgem over selling practices

Regulator steps in amid fears the company's marketing and telesales practices could have broken the rules

Forced prepay meter installations could be banned for the most vulnerable customers

Charges for forced installations will be capped and the most vulnerable will be totally exempt, says Ofgem

Extra Energy bottom of complaints table once again amid ongoing Ofgem probe

Embattled energy supplier Extra Energy has once again been ranked bottom of the Citizens Advice performance table

Prepay energy tariffs to be capped from next April

An interim price cap benefiting four million people on prepay energy meters will come into effect from next April

SSE under investigation over switching vulnerable customers to prepay meters

Concerns about SSE’s approach to switching its customers onto prepay meter tariffs has sparked an investigation

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