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Older News Stories

Forced prepay meter installations could be banned for the most vulnerable customers

Charges for forced installations will be capped and the most vulnerable will be totally exempt, says Ofgem

Extra Energy bottom of complaints table once again amid ongoing Ofgem probe

Embattled energy supplier Extra Energy has once again been ranked bottom of the Citizens Advice performance table

Prepay energy tariffs to be capped from next April

An interim price cap benefiting four million people on prepay energy meters will come into effect from next April

SSE under investigation over switching vulnerable customers to prepay meters

Concerns about SSE’s approach to switching its customers onto prepay meter tariffs has sparked an investigation

Record number of complaints against Extra Energy helps spark Ofgem investigation

An investigation into Extra Energy has been launched by Ofgem after a record number of complaints to Citizens Advice

Energy firms to be allowed to contact rivals' customers to offer better deals

The competition watchdog has said its new database to help boost energy switching won't lead to customers getting spam

Levy planned to provide 'safety net' for energy customers if firms go bust

Consumers who would lose money when their energy supplier goes bust could be reimbursed by all other energy customers

IT failures at Scottish Power spark £15m payout for customers

Scottish Power has been ordered to pay £15 million to customers for previous IT failings

Charity Commission to work with Age UK after E.on ‘conflict of interest’

Age UK has vowed to address concerns around a lack of transparency following criticism of its partnership with E.on

15% rise in households switching energy

Regulator Ofgem has revealed more than six million households switched energy provider in 2015 – 15% more than in 2014

Ofgem to probe Age UK charity's energy deal with E.on

The energy regulator says it is looking into claims about deals offered by E.on and the charity Age UK

Npower fined record £26m for late billing shambles

Npower has been ordered to pay a record £26 million fine for 'unacceptable' billing and complaint failures