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Martin Lewis
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Older News Stories

Scottish Power sets UK record for energy provider complaints, charity says

Scottish Power received the highest number of complaints ever recorded for a UK energy company in a three-month period

'I'm £900 in credit but ExtraEnergy won't tell me what I owe'

ExtraEnergy is to begin sending bills on a quarterly basis rather than every six months, following billing complaints

E.on told to pay refunds and give £7.75m to charity after overcharging users

47,000 E.on customers have received or will get a refund, while Citizens Advice will get £7.75m after overcharge blunder

Scottish Power banned from sales activity after failing to meet complaint targets

Scottish Power has been banned from sales activity for 12 days after failing to meet the energy regulator's targets

MPs say comparison sites should compensate 'duped' switchers

Energy Price comparison sites should pay compensation to those misled into switching to deals that weren't cheapest

Ofgem under fire for failing to keep energy prices down

Energy regulator Ofgem has been criticised by MPs for failing to ensure customers are getting the best value for money

Spark to give £250K to Citizens Advice after 'serious breaches'

An Ofgem investigation found that Spark Energy breached switching rules and complaints handling regulations

SSE faces Ofgem competition probe

SSE is to be investigated by Ofgem over concerns it restricted competition in the electricity connections market

Energy switches now possible in 17 days, but not for all suppliers

If you're looking to switch energy provider, from today it could take half as long as it did in the past, DECC announces

iSupplyEnergy to stop making it difficult for customers to switch

Customers of iSupplyEnergy will no longer be blocked from switching if they don't tell it they're moving elsewhere

British Gas fined £11 million after failing to meet energy efficient targets

British Gas has been ordered to pay £11 million to charity after an Ofgem investigation found it failed energy targets

Ofgem dishes out £39m in fines over carbon emissions failures

Ofgem has founf two generators guilty of failing to deliver energy saving measures to low-income households