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Older News Stories

Energy firms STILL wrongly telling those with fixes ending they face exit fees to switch

Energy customers continue to receive incorrect info about the switching process by Big Six firms

Record numbers switched electricity supplier in 2016

Last year, around a million more people switched their electricity supply than in 2015

Energy customers owed £97m by their ex-suppliers – check if you're due a refund

Energy customers whose accounts were in credit when they closed them have been refunded almost £670 million since 2014

'Switching database' to allow rival energy firms to offer cheaper deals to those on costly standard tariffs

The CMA plans to encourage households on expensive standard variable energy tariffs to switch to much cheaper deals

British Gas and Npower wrongly tell those with energy fixes ending they face exit fees to switch

British Gas and Npower have been wrongly telling customers coming to the end of their fix they'll have to pay to switch

GB Energy goes bust, Co-op Energy to take over: here's what you need to know

GB Energy ceased trading at the weekend and Co-op Energy has been appointed the new supplier to its 160,000 customers

Co-op Energy to compensate 260,000 customers for complaints handling and billing problems

Hundreds of thousands of Co-operative Energy customers will receive compensation totalling £1.8 million

Energy suppliers ordered to provide extra support to 100,000s more vulnerable customers from 2017

Hundreds of thousands more vulnerable energy customers will get extra support from their suppliers from 2017

Ofgem continues to investigate sales practices with inquiry into supplier 'E'

Ofgem has launched an investigation into supplier 'E' following concerns over the company's sales practices

Npower worst energy supplier at dealing with customer complaints, Ofgem reveals

Customers who made a complaint to their energy supplier are less satisfied with how it was handled compared to 2014

E.on pays out £3.1 million after missed appointments

Energy giant E.on has paid out £1.2 million to customers and £1.9 million to energy charities for missed appointments

Economy Energy probed by Ofgem over selling practices

Regulator steps in amid fears the company's marketing and telesales practices could have broken the rules

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