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Older News Stories

Lloyds' PPI mis-selling bill tops 13 billion

Lloyds Banking Group has set aside an extra 1.4 billion to cover payment protection insurance (PPI) mis-selling claims

Summer Budget 2015: Fees charged by claims management companies could be capped

The Chancellor announced proposals to cap the charges claims management companies (CMCs) can apply to customers

Lloyds fined record 117m for 'unacceptable' conduct in rejecting PPI claims

The fine relates to a period from March 2012 to May 2013 when the group wrongly rejected many complaints

Court ruling could open door for more PPI claims

Consumers who bought PPI on loans and credit cards may have a new avenue for demanding compensation after court ruling

PPI complaints down, but payday loan gripes soar, says Ombudsman

Complaints about Payment Protection Insurance (PPI) have halved, while those about packaged bank accounts have risen

Clydesdale Bank to review PPI claims after record 20.6m fine

Clydesdale customers who made a PPI claim before August 2014 will have their claim reviewed, following a 20m fine

Lloyds is worst offender for wrongly rejecting customer complaints

Lloyds Bank wrongly turned away the most complaints, with 74% of consumers' complaints upheld by the ombudsman

PPI complaints process to be reviewed

The Financial Conduct Authority is to review whether the PPI complaints process is working for consumers

Used a dodgy claims handler? Now the Legal Ombudsman can help

People who've used unscrupulous claims management companies (CMCs) can now take their complaints to the Legal Ombudsman

Fallout of PPI scandal to continue for years, says ombudsman

Complaints about Payment Protection Insurance (PPI) have fallen but it's likely to take years to deal with

HSBC sets aside an extra 353m to pay for PPI mis-sellling

HSBC has put aside an additional 353m for PPI mis-selling taking its total bill to 2.46 billion

RBS sets aside an additional 100m to cover PPI mis-selling claims

RBS says the additional 100 million set aside for PPI reflects 'higher than expected reactive complaint volumes'