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Older News Stories

PPI complaints continue to dominate Ombudsman's workload – reclaim for free

Problems with PPI accounted for more than half of the total number of ombudsman complaints from Jul to Sept

Couple wins full refund for Lowcostholidays trip PLUS the extra £300 it cost to rebook

Trevor and Alison Bennett wrote to us about their 'staggering' refund after returning from a dream trip to Dubai

Refunds for packed trains and broken toilets now a possibility following legal extension – what you need to know

Train passengers may now be able to claim a refund for issues other than delays – such as overcrowding and broken loos

Train delays and cancellations jump 60% in a year

The number of trains cancelled or significantly delayed has increased by almost two thirds year-on-year

'Mum was living with someone with dementia so she got £3,000 council tax back.' Can you reclaim?

10,000s of people who've lived with someone with a 'severe mental impairment' may be able to reclaim council tax

Lowcostholidays refunds - you'll get little from administrator but many trying other routes are having success

10,000s of holidaymakers have registered as creditors but will probably need to try a different reclaim method

Lloyds Bank most complained about financial company so far this year, Ombudsman figures reveal

Lloyds Bank, HSBC, Bank of Scotland and Barclays made up almost half of ombudsman complaints

'You're fobbing us off' – Barclays customers complain over Lowcostholidays reclaim service

Hundreds who lost money have reclaimed from their card providers – but some Barclays customers say they're still waiting

Have you got an unused Oyster card lying around? You can claim part of £223m if so

Transport for London is now sitting on £223m in unused Oyster card credit, its latest figures have revealed

Deadline for reclaiming PPI proposed for June 2019 – if in doubt, reclaim now

The FCA still plans to put a time-bar on PPI complaints, with the cut-off expected to be in place by June 2019

Lowcostholidays couple's £1,400 reclaim success thanks to MSE – could you get your money back too?

A couple hit by the collapse of Lowcostholidays went to Greece following a £1,400 refund gained from using our guide

'I reclaimed £35,000 owed to my late husband using MSE's PPI guide'

A widow has received life-changing compensation from HSBC after sending off our PPI template letter