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Guest Comment: How we're working with claims firms to improve standards

Simon Tunnicliffe, explains how the Legal Ombudsman supports the claims management industry to improve customer service

Clydesdale Bank to review PPI claims after record £20.6m fine

Clydesdale customers who made a PPI claim before August 2014 will have their claim reviewed, following a £20m fine

Sentinel redress scheme moves one step closer

Affinion/Sentinel customers flogged worthless card protection are one step closer to getting their money back

Had Sentinel card protection but not received a redress letter? Request one now

If you've not received a letter from Sentinel about a redress scheme and think you're affected, call the scheme now

Campaign victory as Experian pays out for unfairly sold insurance… are you due £200+ back?

Some Experian customers have been told this week that they'll be refunded £200+ for unfairly sold ID fraud insurance

Warning: Don't throw Sentinel redress letters away

If you've been flogged worthless card protection by Affinion (known as Sentinel), keep an eye on redress letters

PPI complaints process to be reviewed

The Financial Conduct Authority is to review whether the PPI complaints process is working for consumers

Fallout of PPI scandal to continue for years, says ombudsman

Complaints about Payment Protection Insurance (PPI) have fallen but it's likely to take years to deal with

HSBC sets aside an extra £353m to pay for PPI mis-sellling

HSBC has put aside an additional £353m for PPI mis-selling taking its total bill to £2.46 billion

RBS sets aside an additional £100m to cover PPI mis-selling claims

RBS says the additional £100 million set aside for PPI reflects 'higher than expected reactive complaint volumes'

Lloyds PPI claims pot raised to £11 billion as payouts soar

The news comes as Lloyds today announced plans to cut 9,000 jobs and close 200 branches

The CPP redress scheme was a failure as £850m went unclaimed

MoneySavingExpert.com is urging the FCA to allow victims of CPP mis-selling to reclaim their cash again