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MSE Job Opportunities

Current vacancies for jobs and internships

From time to time, jobs and internships are available at MoneySavingExpert.com, and we like it when they go to site users. Most jobs are advertised first in our free weekly email.

This page has details of all current job opportunities (if any are available), based in London. Salaries for permanent roles are never listed, as that would mean future team members' incomes would be permanently recorded, but they tend to fit with experience.

There are currently no intern vacancies.

Clubs roles

Clubs Operations Executive

Location: London

Salary: Competitive + excellent benefits

At MoneySavingExpert we're dedicated to cutting consumers' bills and fighting your corner through journalistic research, cutting-edge tools and a massive community.

Why join the Clubs and Operations Team?

The Clubs and Operations Team is responsible for our growing range of free-to-use clubs and most popular tools, covering a wide range of MoneySaving topics from energy switching to credit card eligibility.

These parts of our site provide our users with information personalised to their situation.

The team focuses on ensuring that our clubs and tools work effectively, providing accurate information, and assisting our users with rapid responses to questions and queries.

To achieve this we work closely with a range of teams from across the MoneySupermarket Group and build strong relationships with external providers across different industries.

Who is MoneySupermarket Group?

MoneySupermarket Group has been helping households save money on their household bills and finances since 1999. It helps consumers through three leading brands: MoneySupermarket, TravelSupermarket and MoneySavingExpert, by having the best sites, earning customer loyalty and being a preferred partner for providers.

It provides customers and users with free, easy-to-use online services so they can search for a range of products and find the one most suited to their needs.

What about this role?

This role will allow you to build a deep understanding of our users, providing you with an opportunity to make a real difference to hundreds of people a week by answering their questions, fixing problems and pointing our club members in the right direction.

You'll often be a user's only individual interaction with the MSE team and so you'll need to consistently exceed their needs to ensure that we're recognised within the wider marketplace as customer service leaders.

What will you be doing?

  • Interacting with our users to provide guidance and resolving issues via email, Twitter and our forums.
  • Ensuring that we deliver a best-in-class online user experience.
  • Liaising with third party providers to ensure resolution of issues within agreed timescales and better feedback from users.
  • Becoming an expert for MSE – displaying full knowledge of all our clubs to help users as much as possible.
  • Obtaining and communicating feedback highlighting key opportunities for change to help MoneySavers.

What do you need to excel in this role?

  • Great communication and influencing skills.
  • Strong letter-writing/email-response skills.
  • A desire to work in the MoneySaving field.
  • Proven conflict/complaint handling ability.
  • Problem resolution skills.
  • Proven ability to grasp complex processes.
  • Professional telephone technique.

Essential skills

  • Focused, determined and solution-orientated.
  • High attention to detail.
  • Driven – able to rise to a challenge and focus on delivery.
  • Can-do attitude, self-starter.
  • Ability to influence effectively, with excellent communication skills.
  • Comfortable working in a fast-paced environment with competing priorities.
  • Desire to persist and get to the bottom of problems.
  • Calm, confident approach.
  • Good understanding of Microsoft Office.

Nice to have

  • Understanding of financial products.
  • Experience of working in a Financial Conduct Authority-regulated environment.

If you think this sounds like you, we can't wait to hear from you. Please send your CV and a short covering letter outlining why you think you'd ace this role to Jenna Green in the MSMG Talent Team at jobs@moneysavingexpert.com.

Clubs Operations Manager

Location: London

Salary: Competitive + excellent benefits

At MoneySavingExpert we're dedicated to cutting consumers' bills and fighting your corner through journalistic research, cutting-edge tools and a massive community.

Why join the Clubs and Operations Team?

The Clubs and Operations Team is responsible for our growing range of free-to-use clubs and most popular tools, covering a wide range of MoneySaving topics from energy switching to credit card eligibility.

These parts of our site provide our users with information personalised to their situation.

The team focuses on ensuring that our clubs and tools work effectively, providing accurate information, and assisting users with rapid responses to questions and queries.

To achieve this we work closely with a range of teams from across the MoneySupermarket Group and build strong relationships with external providers across different industries.

Who is MoneySupermarket Group?

MoneySupermarket Group (MSMG) has been helping households save money on their household bills and finances since 1999. It helps consumers through three leading brands: MoneySupermarket, TravelSupermarket and MoneySavingExpert.com, by having the best sites, earning customer loyalty and being a preferred partner for providers.

It provides customers and users with free, easy-to-use online services so they can search for a range of products and find the one most suited to their needs.

What about this role?

As part of our plans to grow and support our users in different ways, we'll shortly be launching our second club, building on the phenomenal success of our Cheap Energy Club which has over two million members.

This role takes responsibility for the day-to-day management of the new club, ensuring that our operational processes are effective.

You'll be working collaboratively with internal staff and a third party partner to ensure all users receive an excellent and seamless level of service.

What will you be doing?

  • Ensuring the team's procedures and processes are appropriate for purpose – fully-documented, functioning correctly, robust and regularly updated.
  • Leading the team's customer service staff to handle all queries and complaints within service level timeframes and encouraging a culture where the user comes first.
  • Handling all escalated customer service enquiries (including regulated complaints) with the help of the Operations and Compliance Manager.
  • Finding and implementing solutions for smarter ways of operating.
  • Understanding relevant financial regulations and how they impact the club's operations.
  • Liaising with internal and third party providers to ensure resolution of issues within agreed timescales.
  • Identifying opportunities to enhance our clubs to further help our users. 

What do you need to be and have to excel in this role?

  • Focused, determined and solution-orientated.
  • High attention to detail.
  • Analytical and perceptive when identifying areas of concern and proposing solutions.
  • Comfortable working in a fast-paced environment with competing priorities.
  • Driven with a desire to persist and get to the bottom of problems.
  • A desire to work in the MoneySaving field.
  • Problem resolution skills.
  • Proven ability to grasp complex processes.
  • Team player.

Essential skills

  • Great communication and influencing skills.
  • Track record of operational management.
  • Previously worked in a Financial Conduct Authority-regulated environment.
  • Line management experience.
  • Experience working with and developing third party relationships.
  • Proven conflict/complaint handling ability.
  • Ability to grasp complex processes.
  • Good understanding of Microsoft Office.

Nice to have

  • Understanding of consumer credit products.
  • Familiarity with credit reports.

If you think this sounds like you, we can't wait to hear from you. Please email your CV and a short covering letter outlining why you think you'd ace this role to Jenna Green in the MSMG Talent Team at jobs@moneysavingexpert.com.