January 2016

Hundreds of thousands of customers with mobile network Three have been told they are automatically being moved onto new, more expensive plans, with many likely to see their monthly tariff double from £15 to £30. But you don't have to accept a bills hike – if you're affected, here's what's happening and what you can do about it.

Sky has today announced prices for Sky Q, its new premium TV service that launches next month – and with packages starting at £42/mth with a £99 set-up fee, it doesn't come cheap.

HSBC customers have been locked out of their online accounts for the second time this month following a cyber-attack that the bank says it "successfully defended" itself against.

People who accidentally send a mobile, online or phone banking payment to the wrong bank account will be given more help getting it back, under new safeguards brought in this week.

SSE has become the second big six energy firm to reveal price cuts this year, but it's only dropping gas prices by 5.3%, and only from 29 March. Even after that small decrease, the company's standard tariff will cost on average almost £300/yr more than the cheapest.

January is the year's busiest summer holiday booking month. No surprise that with short days, icy air, and rain many focus on sun, sea, sand and, er... sangria.

Customer complaints about energy firms increased by a quarter last year, according to the Energy Ombudsman. But whether you've had cause to complain about your provider or not, you can save £100s by switching now.

Discount shoe retailer Brantano has called in administrators, becoming the first major retailer to do so after a tough Christmas for high street shops. We explain what it means for you.

More than three quarters of those who've tried to haggle with 10 big-name providers have managed to agree a better deal, with the AA and Sky the companies most open to negotiation, according to a poll of almost 4,000 MoneySavingExpert users.

More than a million current accounts were switched to a new bank in 2015, according to new figures published today. But with total switches down 11% compared with 2014, the message is: if you're not gaining from your bank account, switch now.