MSE News

2016

Chancellor says the retrospective hike in student loans is to help sell them off

The potential sale of student loan debt has been cited by the Chancellor as a reason not to stop retrospective changes

13 December 2016

Improvements to help rail passengers find cheaper tickets on track for next year

A raft of measures to help passengers find cheaper train tickets have been unveiled today

13 December 2016

Ovo Energy makes charitable payment after missing customer appointments

Ovo Energy has agreed to pay £58,000 to charity after its agents missed appointments with customers, or turned up late

12 December 2016

Mark Warner Holidays orders its customers to pay currency exchange surcharge for pre-paid bookings

Customers have been left stunned after being told they must pay up to £50 extra per person

12 December 2016

Millions benefitting from fee-free basic bank accounts, but some Lloyds and RBS customers are missing out

More than four million banking customers benefitted from fee-free basic accounts during the opening six months of 2016

12 December 2016

Supercards temporarily unavailable to new customers – but other travel cards offer comparable rates

Travelex's Supercard is currently unavailable to new customers due to an

12 December 2016

Debt management firms could be neglecting customers through lack of reviews, FCA warns

The financial watchdog has raised concerns that debt management companies are not carrying out thorough annual reviews

9 December 2016

Regulator delays PPI deadline decision after receiving 'large amount of feedback'

The FCA has delayed making its final decision on a deadline for reclaiming PPI

9 December 2016

Monarch ditches credit card booking fees

Three weeks after Virgin Atlantic ended its 1.5% charge on flights, Monarch says it will scrap its 3% fee

9 December 2016

Train passengers soon able to claim compensation for 15 minute delays – is your rail company onboard?

Great Northern, Southern, Gatwick Express & Thameslink passengers are to be able to claim compensation for 15-min delays

9 December 2016

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