August 2017

A new PPI ruling that means millions more may be able to claim mis-selling compensation is causing a backlog in the number of claims resolved by the Ombudsman.

Commuters in England will see their season ticket costs rise by 3.6% next year, the highest hike in five years.

An extra 10 million passengers who book package holidays could have better protection if new rules are approved.

The former financial services ombudsman behind a £14 billion lawsuit against Mastercard on behalf of 46 million consumers hopes to appeal its dismissal.

Royal Bank of Scotland has taken the wooden spoon in our biannual banking poll with just 37% of its current account customers rating it 'great' for customer service, while First Direct has kept its crown with nine in 10 giving its service top marks.

An app to help mobile users avoid nuisance calls and log complaints about dodgy firms has been launched.

High street banks NatWest and Royal Bank of Scotland have raised the daily fee charged to customers who go into an unarranged overdraft despite cutting the maximum monthly charge.

Energy giant E.on has become the first major energy supplier to offer 0% finance deals on boilers – available even if you aren't one of its customers.

About three million households on prepayment meters are set to see their energy bills drop after regulator Ofgem said it would tighten a price cap imposed earlier this year.

Tesco is to stop selling 5p single-use carrier bags and replace them with 'bags for life' costing 10p each.