MSE News

2018

Sainsbury's Bank customers charged after direct debit mix-up

Sainsbury's Bank credit card-holders have been hit with late payment fees after the bank changed its direct debits procedure and gave customers incorrect information about how the new system worked, MoneySavingExpert can reveal

20 September 2018

Barclays online and telephone banking down

Customers have been reporting issues for the past couple of hours

20 September 2018

Three water companies scolded for poor customer service by watchdog

Three water companies have been told by the Consumer Council for Water to improve customer service following a high number of complaints

20 September 2018

Curve 'all-in-one' debit card to offer fee-free spending abroad, but how does it stack up?

The Curve debit card - which lets you connect your existing debit and credit cards to it – has today announced that users will be able to spend on its card overseas at no cost - even if a debit or credit card 'linked' to it charges an overseas usage fee

20 September 2018

Equifax fined £500,000 for failing to protect customer data

Credit reference agency Equifax has been fined £500,000 following an investigation into a hack last year, which compromised more than 15 million UK customer records

20 September 2018

Railway review launched after 'nobody took charge' during May's timetable fiasco

A major review of Britain's railways has been launched as an investigation into what caused the May timetable disruption found "nobody took charge"

20 September 2018

Millions pay up to £38/mth for a phone they already own

Four million mobile phone users have been stung paying up to £38 a month extra for a handset they've ALREADY paid for, according to new analysis published today.

19 September 2018

Green Star Energy compensates 8,815 customers after mis-selling

Green Star Energy did not comply with its licence when price comparison website Utility Discount acted as a sales channel for the supplier without making this clear to its users

19 September 2018

Barclays launches caller ID service to fight scams mid-call

Barclays has launched a new feature on its app and website which lets customers check whether callers claiming to be from the bank are genuine

19 September 2018

Sky Sports backdoor price hike alert as all channels go HD

The cost of the full Sky Sports package will increase by £2 per month due to the upgrade

19 September 2018

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