MSE News

2018

HMV goes into administration – what you need to know

2 January 2019

Plastic bag charge could double to 10p and apply in ALL shops

The Government has announced plans to increase the minimum 5p charge for buying a plastic bag in England to 10p and extend it to all retailers, in a bid to cut plastic use

27 December 2018

Technical issue causes disruption at Birmingham Airport – your rights

Birmingham Airport has resumed operations after a technical glitch temporarily grounded flights

24 December 2018

'I paid in pounds... but RBS charged me overseas fees'

RBS and Natwest customers who use their debit cards on flights and ferries have been warned to watch out for unexpected charges, after a Virgin Atlantic passenger was stunned to find a 'foreign purchase fee' added to transactions made in pounds

24 December 2018

Tens of thousands of passengers face disruption after Gatwick runway closure – your rights

Tens of thousands of passengers are facing delays and cancellations after the runway at Gatwick Airport was closed due to drones being flown nearby - if you're affected, here's what you need to know

24 December 2018

British Gas owner in legal challenge to energy price cap

Energy firm Centrica - the parent company of British Gas - is seeking a judicial review of how energy regulator Ofgem has calculated the energy price cap

21 December 2018

Beware scammers collecting 'donations' for Martin's financial education textbooks

The charity behind the UK's first-ever financial education textbook has alerted police after a report that an elderly man was tricked into paying £100s to fraudsters claiming to be collecting donations for the book

20 December 2018

Pension cold-calling to be banned from January

Pension cold-calling will be banned from Wed 9 Jan, in a bid to tackle pension scams

20 December 2018

Government confirms end of payments for new solar panels

The Government has announced that it will end payments for any solar panels which are installed from April next year

19 December 2018

Watchdog announces crackdown on firms overcharging loyal customers

The competition watchdog has today released the findings of its investigation into the loyalty penalty

19 December 2018

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Almost 80% of retail sales paid for by card

19 September 2019

Shoppers paid for almost £300 billion of purchases on their credit and debit cards last year, according to data from the British Retail Consortium, while just £78 billion of purchases were paid for in cash
Apple launches iPhone 11, 11 Pro and 11 Pro Max – how to find the cheapest deals

18 September 2019

Tech giant Apple has unveiled its range of new iPhones - the iPhone 11, the 11 Pro and 11 Pro Max. It's also cut the price of its current models including the iPhone XR and iPhone 8.
Former O2 customers refunded after being overcharged for exit fees

18 September 2019

Former O2 customers who left the mobile provider as long as six years ago are being sent refunds for incorrect exit fees
Water firms rapped for billing and service problems

18 September 2019

Four water companies have been warned to curb a sharp rise in complaints from customers after problems with bills and disruption to services
Martin: 'PPI's over, but I've THIRTEEN more ways you can reclaim £1,000s'

17 September 2019

I'm no fan of a compensation culture. Instead MSE and I have long, proudly been at the forefront of reclaiming – that's getting YOUR money back when it shouldn't have been taken (or if you weren't paid what you should've been). Compensation is different, it's using the law to get extra money, often as a punishment.