2018
HMV goes into administration – what you need to know
2 January 2019
Plastic bag charge could double to 10p and apply in ALL shops
The Government has announced plans to increase the minimum 5p charge for buying a plastic bag in England to 10p and extend it to all retailers, in a bid to cut plastic use
27 December 2018
Technical issue causes disruption at Birmingham Airport – your rights
Birmingham Airport has resumed operations after a technical glitch temporarily grounded flights
24 December 2018
'I paid in pounds... but RBS charged me overseas fees'
RBS and Natwest customers who use their debit cards on flights and ferries have been warned to watch out for unexpected charges, after a Virgin Atlantic passenger was stunned to find a 'foreign purchase fee' added to transactions made in pounds
24 December 2018
Tens of thousands of passengers face disruption after Gatwick runway closure – your rights
Tens of thousands of passengers are facing delays and cancellations after the runway at Gatwick Airport was closed due to drones being flown nearby - if you're affected, here's what you need to know
24 December 2018
British Gas owner in legal challenge to energy price cap
Energy firm Centrica - the parent company of British Gas - is seeking a judicial review of how energy regulator Ofgem has calculated the energy price cap
21 December 2018
Beware scammers collecting 'donations' for Martin's financial education textbooks
The charity behind the UK's first-ever financial education textbook has alerted police after a report that an elderly man was tricked into paying £100s to fraudsters claiming to be collecting donations for the book
20 December 2018
Pension cold-calling to be banned from January
Pension cold-calling will be banned from Wed 9 Jan, in a bid to tackle pension scams
20 December 2018
Government confirms end of payments for new solar panels
The Government has announced that it will end payments for any solar panels which are installed from April next year
19 December 2018
Watchdog announces crackdown on firms overcharging loyal customers
The competition watchdog has today released the findings of its investigation into the loyalty penalty
19 December 2018
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Got a Huawei phone? Your rights after Google restricts its use of Android
20 May 2019
If you've a Huawei smartphone you may struggle to download some future versions of the Android operating system, and there are questions over whether you'll continue to get some security updates, after Google restricted the Chinese tech giant's access to the software. Here's what we know so far about what's happening and your rights -
Booking a holiday with Thomas Cook, TUI etc? How to make sure you're protected
20 May 2019
Thomas Cook has been telling worried customers that their flights and holidays are safe after it announced a £1.4 billion loss - if you're booking with Thomas Cook, here are some simple steps to boost your protection -
Record numbers switched electricity supplier last month
20 May 2019
A record 668,000 customers switched their electricity supplier last month, new figures reveal -
More banks to let you freeze your card – check if you can
17 May 2019
Nationwide is set to let you freeze your card if you temporarily lose it, joining a dozen major banks which already offer the feature - check here if your bank offers it -
Steep rise in payday loan claims – but 1,000s are being stung by unnecessary fees
16 May 2019
The number of complaints against payday loan firms soared by 130% in the past year, new figures from the the financial watchdog show. But the majority of claimants are using claims management firms, meaning they won't get the full compensation payout if successful.
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Do I need to show my boarding pass at airport shops? (video & guide)
9 April 2019
It’s one of those niggling frustrations. You want to buy something at the airport and you’re badgered for your boarding pass in order to purchase. Many people ask me if they need to bother, so here’s my quick video answer… Some frequently asked questions… After I originally posted this video on social media, there were a few...
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