Hotels.com to introduce £4 fee when redeeming a reward night
Hotel booking website Hotels.com is to begin charging customers £4 when they redeem a reward night – but you can avoid the fee by booking via its app.
Customers who book 10 nights' of hotel stays through Hotels.com can redeem a 'free' reward night, where they only pay taxes and fees. The value of the reward night is equal to the average nightly rate of the 10 stays.
But from Wednesday 27 November, those redeeming this offer online will be charged a fee of £4 per reward night – so if their booking includes two reward nights, they'll be charged £8, and so on.
The fee will only apply to bookings made from Wednesday 27 November, but it won't be charged on bookings made through the Hotels.com app.
A Hotels.com spokesperson said: "Over the last 10 years, our members have redeemed over 17 million reward nights with Hotels.com and we want that to continue.
"From 27 November 2019, there'll be a redemption fee for every reward night redeemed via desktop or mobile web to cover some of the costs of running the programme. The redemption fee doesn't apply when using our app, where customers still get one reward night for every 10 they collect, they just pay taxes and fees."
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