2019

TSB has still to resolve 23,000 of the 204,000 customer complaints received since the start of its IT problems last April, the bank has revealed today.

The minimum amount you can save in Premium Bonds has been cut to £25. 

Just two out of 12 major UK mobile phone providers have so far committed to keeping roaming in the European Union 'free' after Brexit, MoneySavingExpert.com can reveal – meaning millions could be charged more to use their phone in Europe.

Scam victims tricked into transferring money to fraudsters have stronger rights to complain about the bank that received their money, rather than just their own bank, under new rules coming into force today. Under the changes, when fraudsters con victims into sending them cash – known as an authorised push payment (APP) scam – consumers can complain to the bank that has received the money, if they're concerned about how it is handling the situation. Previously, you were only able to complain to your own bank, which had sent the money. 

More than two-thirds of mobile phone customers use less than 3GB of data a month, a poll of MoneySavingExpert.com users has revealed – as new analysis from Citizens Advice warns £800 million is wasted each year on unused data. 

eBay is increasing the number of free monthly listings for sellers from 20 to 1,000 – but you'll still need to pay a fee if your item sells. 

An influential group of MPs has backed Martin Lewis's call for the broken ombudsmen system to be reformed, in a huge step forward for MoneySavingExpert.com's campaign to overhaul the complaints system.

Curve cardholders have been stopped from linking their American Express cards to the 'all-in-one' service less than two days after the new functionality was introduced. 

More than 18,000 TSB customers switched away from the bank between July and September last year following its IT problems earlier in 2018 – adding to the 21,790 who moved away between April and June.

Utilita has been appointed by the energy regulator Ofgem to take on Our Power's 38,000 domestic customers after the firm stopped trading.