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Sky Sports to allow customers to 'pause' accounts amid coronavirus pandemic

Sky Sports to allow customers to 'pause' accounts amid coronavirus pandemic

Sky Sports customers will be allowed to pause their subscriptions without charge, in response to almost all major UK sporting events being cancelled or postponed due to coronavirus.

The Premier League has been suspended until early April, the England cricket tour to Sri Lanka has been called off, and many other live sports that were due to be shown on Sky have been postponed, meaning many faced the prospect of paying for a subscription without being able to watch the events they wanted to.

But now, Sky has said customers won't be charged a fee to pause their account and won't be held to any notice period.

How do I pause my Sky Sports subscription?

You'll need to contact Sky on 0800 151 2747 if you want to pause your service, as it says you won't be able to do so online.

See our Coronavirus Financial Help & Rights guide for full information about sick pay, mortgages, rental help, energy top-ups, cancelled events and more.

What else is Sky doing?

Sky is also making some other changes in response to the coronavirus pandemic. It's said it will:

  • Make Sky Go Extra available to all customers for free. This means customers will have access to Sky TV on three screens at the same time.

  • Make a range of movies available through Sky Store, on the same day as the global premieres. Sky says this includes Emma, The Invisible Man and The Hunt, which were just released in cinemas. This is because people won't generally be able to go to the cinema during the pandemic.