MSE News

Revolut hands 50,000 customers £20 after banking problems during the Black Friday sales

Revolut has given 50,000 people a £20 free credit after users of the app experienced delays in making purchases and carrying out transfers during the Black Friday sales. The company told MoneySavingExpert.com (MSE) it had identified most people who encountered problems but said those who have not received a payment, but did face difficulties, should get in touch.

Revolut contacted customers this week to let them know it had credited their account with £20 (or local currency equivalent), after some experienced delays in making purchases and transfers or topping up their cards during the Black Friday sales last month.

The financial app confirmed to MSE that just under 50,000 people out of its 18 million customer base received the credit, and added that it had emailed those affected to let them know. 

If you're thinking of switching to an app-based bank, see our guide on the Top App-Based Bank Accounts for more.

If you had issues but didn't get the £20 credit, contact Revolut as soon as possible

Revolut told us that it believes it has contacted most people who experienced problems but said that if there are any customers who had issues, but didn't receive the cash payment, they should contact Revolut via the chat function on the app. 

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