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Benefits

Used the new Tax-Free Childcare website? Tell us how it went

A few weeks ago the Government launched a new website, the Childcare Service, allowing parents to apply for the Tax-Free Childcare scheme as well as up to 30 free hours of childcare a week.

7 June 2017

Parents face fines as 'inaccessible' website leaves them unable to pay for childcare

Parents signed up to the new Tax-Free Childcare scheme say they can't access cash saved to pay nursery costs

2 June 2017

Government childcare website dogged by technical issues continues to cause problems for parents

Users are still having technical problems with government childcare websites two weeks after MSE first reported it

23 May 2017

Victims of Concentrix tax credits shambles receive almost £87,000 in compensation

Tax credit claimants whose payments were wrongly stopped by outsourcing firm Concentrix have been compensated by HMRC

17 January 2017

HMRC and Concentrix plunged tax credit claimants into 'humiliating hardship', Government report finds

Today the Work & Pensions Committee has published a report condemning Concentrix and HMRC for their

1 December 2016

Autumn Statement 2016: Universal credit cuts scaled back

Planned taper rate cuts to universal credit scaled back

23 November 2016

Concentrix claimants awarded up to £100 compensation – how to apply if your tax credits were wrongly cut

Concentrix claimants have been awarded up to £100 compensation – how to apply if your tax credits were wrongly cut

18 November 2016

HMRC to axe tax credit checking firm Concentrix with immediate effect

HMRC has announced that it's ended its tax credits fraud contract with Concentrix with immediate effect

11 November 2016

Concentrix claimants to give evidence to MPs

Tax credit claimants speak in Parliament with HM Revenue & Customs contractor Concentrix

12 October 2016

HMRC clarifies you only get a Concentrix lump sum if all tax credits were stopped

Only if your entire tax credit claim was wrongly stopped by Concentrix you'll receive a lump sum repayment

26 September 2016