British Airways

If your flight was delayed or cancelled in the past six years due to pilot or crew sickness, you're now much more likely to be able to claim compensation of up to £520 per person. This comes after a major court ruling opened the door for potentially 100,000s of complaints – including some that have previously been rejected. Here's what you need to know.

If you collect Avios – the reward currency of the British Airways 'Executive Club' loyalty scheme – and you're planning to convert them into Nectar points, you should make the swap before Monday 11 March. From this date, the value of Avios being converted to Nectar will be slashed. But only do this if you're sure you won't use your Avios for reward flights, as that can be much more lucrative.

Some British Airways passengers have been mistakenly charged twice after booking flights and holidays through its website this month, the airline has confirmed. It's left some £1,000s out of pocket and pushed others into their overdrafts. If you were overcharged, you'll be refunded automatically – though you'll need to apply to reclaim any extra costs incurred, such as overdraft and credit card fees.

British Airways passengers who accepted vouchers for Covid-19 disrupted flights or holidays now have until September 2024 to use them, as the airline has extended their validity again for a further 12 months. Below we've got all you need to know about the extension. 

If you collect Avios and were planning to convert your rewards currency into Nectar points, you should do so before 16 November when the value of the conversion is set to plummet. Below we explain what's changing, and what you can do about it. 

Tens of thousands of flights are being cancelled by airlines this summer, and with Heathrow placing a cap on the number of passengers that can depart from the airport, it's likely that more cancellations will be announced. So if you're due to fly over the next few months, it's vital you know your cancellation rights.

A number of British Airways customers have emailed MoneySavingExpert.com after receiving bogus emails advertising what appears to be a new sustainable investment product offered by the airline and managed by investment bank Credit Suisse. But you should ignore the email as it's a scam - here's all you need to know. 

Flybe has begun flying again under new ownership. The regional airline relaunched this month after collapsing in March 2020 at the start of the pandemic. It will now operate the majority of its flights from Birmingham and Belfast, as well as offering selected routes from London Heathrow.

British Airways passengers who feel they were wrongly handed vouchers for cancelled flights during the pandemic may now be able to get cash refunds following a U-turn by the airline. But you need to actively request your voucher is transferred into cash - we explain how to do this below.  

Swathes of frustrated British Airways customers have been unable to convert their Avios frequent flyer points into Nectar rewards because of a glitch with the airline's systems, which has resulted in an outpouring of anger online.