Customer service
Almost half of MoneySavers prefer to contact customer services via phone, finds new MSE poll
Almost half (47%) of MoneySavers prefer to contact customer services via phone, a new MoneySavingExpert.com poll has found. However, this varies greatly by age, with most younger respondents (aged 49 and under) preferring to use Live Chat services over phone.
22 September 2021
First Direct tops latest official banking league table
First Direct has pipped Metro Bank to the post to top the latest official banking service league table, while RBS took the wooden spoon for the fourth time
17 February 2020
Metro Bank and First Direct top latest official banking league table
Metro Bank and First Direct have jointly topped the latest official banking service league table, while RBS took the wooden spoon for the third time
15 August 2019
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6 June 2023
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Get OVER £200 to switch bank
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British Gas, E.on, Ovo, So fixes
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Tesco Clubcard 3x rewards ending
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19-month NO-FEE debt shift
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Tesco Clubcard warning: You've just DAYS left to triple the value of your points and boost fuel earnings
9 June 2023![]()
If you're a Tesco Clubcard holder, you have just days left to triple the value of your points by redeeming them at one of its 'Reward Partners', as from Wednesday 14 June you'll only be able to double their value. -
Millions more people could qualify for legal aid as the scheme is expanded – here's what's changing
9 June 2023![]()
Six million more people in England and Wales are expected to qualify for free legal aid under a shake-up to the eligibility criteria announced by the Government. -
Two million Shell energy and broadband customers could be affected as businesses are put up for sale - what it means for you
6 June 2023![]()
Millions of Shell broadband and energy customers could be moved to a new provider in future as the supplier has announced plans to sell these parts of its business following a "strategic review" – though there's no immediate change to your services and you should keep paying your bills as normal. -
EE to charge pay-as-you-go customers for roaming in Europe from today – here's what it means for you
6 June 2023![]( "1293067321")
EE is to start charging all pay-as-you-go customers to use their mobiles in Europe from today. -
'We got a £7,500 council tax refund as carers thanks to MSE's tips' – here's how to check if you qualify for money off your bill
6 June 2023![]()
A dad is encouraging others to check if they qualify for the 'live-in carer' and/ or 'severe mental impairment' council tax discounts after he and his wife were granted a £7,500 refund and will also save £1,000s off their bill going forward.
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Martin Lewis: The one thing everyone aged over 66 needs to know
23 May 2023![]()
It is a national tragedy that getting on for a million pensioners, many of whom have been paying into the system for years, are missing out on a critical boost to their income. It's called pension credit, and this year it also means you get an extra £650 to help with energy bills. -
Martin Lewis: Energy bill credit – how much is too much? Stop the rip-off and get back £100s, by understanding the monthly direct debit energy cycle…
2 May 2023![]()
Martin Lewis dissects how much energy bill credit is too much, and when it's best to ask for it back
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