MoneySavingExpert News

Customer service

Almost half of MoneySavers prefer to contact customer services via phone, finds new MSE poll

Almost half (47%) of MoneySavers prefer to contact customer services via phone, a new MoneySavingExpert.com poll has found. However, this varies greatly by age, with most younger respondents (aged 49 and under) preferring to use Live Chat services over phone.

22 September 2021

First Direct tops latest official banking league table

First Direct has pipped Metro Bank to the post to top the latest official banking service league table, while RBS took the wooden spoon for the fourth time

17 February 2020

Metro Bank and First Direct top latest official banking league table

Metro Bank and First Direct have jointly topped the latest official banking service league table, while RBS took the wooden spoon for the third time

15 August 2019