Electricity

Ofgem is today calling for energy suppliers to scrap charges of up to £360 to install and remove prepayment meters after it found the fees are putting many people – including some of society's most vulnerable – off switching, which can save up to £300/year.

Co-op Energy was a customer service darling last December, with 63% of its customers rating it great and just 7% rating it poor. But in a staggering turnaround, just six months later over half of its customers (56%) rate its service as poor and just 22% rate it great. 

Energy firms must tell customers about cheaper tariffs available from their other brands under new rules taking effect this autumn.

Energy firms are facing increased pressure from the Government to pass on a fall in wholesale costs – the price providers pay for energy – to consumers by slashing household bills.

Students heading home from university for the summer could be able to claim a £36 refund for the unused part of their TV licence. They should also diarise to close or switch any energy or broadband accounts.

Scottish Power has received the highest number of complaints ever recorded for a UK energy company in a three-month period, according to the latest figures from Citizens Advice.

Extra Energy customers complain they've waited up to nine months to receive their bill while others say their bills haven't arrived at all, which has forced the provider to rethink it's unusual twice-yearly statements in favour of quarterly bills.