Finance

Payday lender Wonga has double-charged up to 7,000 customers following a technical glitch, leaving some unable to pay their bills – but while the firm will provide refunds and pay costs incurred by those left out of pocket, it won't commit to paying borrowers interest on the money which was wrongly taken.

The Government's Help to Buy mortgage guarantee scheme - part of its flagship programme to boost home ownership – will close to new mortgages on 31 December 2016, it was announced today.

Payday loan company CFO Lending has agreed to pay more than £34 million of redress to 97,000 customers after it was found to have acted unfairly, the Financial Conduct Authority (FCA) has confirmed.

10,000s of holidaymakers hit by the collapse of the online travel agent Lowcostholidays have registered as creditors, according to the administrators - but they're unlikely to get money back unless they try a different route such as Section 75 or chargeback. The good news is administrators say the latter method has proved successful for "a significant number".

Mortgage lenders that have not yet passed on Bank of England (BoE) base rate savings to their customers could attract the attention of the regulator as it carries out a study into mortgage competition.

The practice of insurance companies stealthily hiking policy prices when customers renew looks set to become a thing of the past, following the introduction of new rules from next April that will force firms to spell out exactly how much a renewed premium costs compared with the previous year.

The Financial Conduct Authority (FCA) has said it plans to push ahead with the introduction of a time-bar on PPI reclaiming, with the cut-off now expected to be in place by June 2019.

Credit card companies lack incentives to help customers struggling with persistent debt, the Financial Conduct Authority has found – and it proposes new 'customer alerts' to signal the end of promotional periods as part of a package of remedies.

If the interest rate on your easy access savings account or ISA falls you could soon be sent an email or text alert, under plans set out by the financial regulator.

A company has been fined almost £2.4 million after "serious failings" with its PPI complaints handling process meant customers initially missed out on more than £70 million in compensation.