Phones

Some mobile phone insurance companies are still unfairly rejecting claims, taking too long to process them or handling complaints poorly two years after being told to clean up their act, according to a new investigation by the financial regulator.

The data protection watchdog is to contact more than 1,000 firms that buy and sell people's personal details to ensure they are acting lawfully.

The customer service of HM Revenue & Customs (HMRC) is now so unacceptably poor it could be considered a "genuine threat to tax collection", according to the accounts auditor.

Mobile users will pay exactly the same to talk, text or surf the web on their handsets in the EU as they do at home in the UK from 15 June 2017, after the European Parliament today approved plans to scrap roaming charges.

Smaller mobile phone providers Giffgaff, Tesco Mobile and Asda Mobile have been voted best for customer service, with major networks Vodafone and EE coming bottom of the pile, according to a new poll of MoneySavingExpert.com users.

Supermarket Sainsbury's is axing its mobile phone service in a move affecting around 150,000 customers.

A new iPhone setting could eat into your data allowance, as when you think you're using Wi-Fi it may automatically switch you to your phone's data. This could land you with huge bills or being cut off from using the web if you don't have an unlimited internet data package.

Mobile phone customers could face higher bills after Ofcom today announced it is to treble annual fees for some operators.

Top of the range mobiles are never MoneySaving, and after every big new launch it's best to wait for the top deals. But if you must get your hands on the latest iPhone 6S and 6S Plus straight away, we've rounded up the tariffs with the cheapest upfront and cheapest monthly costs so far.

Frustrated callers tweeted HM Revenue and Customs (HMRC) more than 11,500 times over the past year to complain about long waits to be answered, according to a charity.