MSE News

Phones

O2 and Three pay-monthly mobile customers face mid-contract price rises

O2, Three and Vodafone are set to increase prices for their pay-monthly customers, after EE confirmed it would be hiking prices by 2.7%

13 February 2019

EE to increase pay-monthly mobile prices by 2.7%

EE customers on monthly mobile contracts will be hit with a 2.7% price rise next month

8 February 2019

Don't fall for high-data deals – most users need less than 3GB a month

Over two-thirds of mobile phone customers use less than 3GB of data a month, a poll of MoneySavingExpert.com users has revealed – as new analysis from Citizens Advice warns £800 million is wasted each year on unused data

31 January 2019

Is your iPhone battery dying? Time's ticking for a cut-price Apple replacement

Apple’s offer to replace some iPhone batteries for a reduced fee of £25 ends on 31 December. If you’re eligible and need your iPhone’s battery replaced, act now

27 November 2018

O2 customer charged £3,000 roaming fees after being told she was in a different country

An O2 customer accidentally racked up over £3,000 in roaming fees, after receiving texts which said her calls and data would be taken out of her UK allowance – here's what you need to know to make sure you don't fall foul of complicated rules

8 November 2018

Mobile insurance firm fined £5.2m for claims failures

The Financial Conduct Authority (FCA) has fined Liberty Mutual Insurance Europe SE (Liberty) £5,280,800 for failures between 5 July 2010 and 7 June 2015

30 October 2018

Millions pay up to £38/mth for a phone they already own

Four million mobile phone users have been stung paying up to £38 a month extra for a handset they've ALREADY paid for, according to new analysis published today.

19 September 2018

Apple announces new iPhones – how to find the cheapest deals

The technology giant announced three new smartphones - the iPhone XS, XS Max and iPhone XR - at its latest live event in California

14 September 2018

O2 customers hit with extra 'loyalty' charge in bizarre billing blunder

Mobile phone provider O2 has apologised after charging its customers extra for a supposed 'loyalty discount'

21 August 2018

Plusnet becomes first broadband provider to introduce end-of-contract reminders

Plusnet has promised to warn new customers when their contract is coming to an end

9 August 2018

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