MSE News

Phones

140,000 Virgin Mobile customers face April price hikes

Around 140,000 pay-monthly Virgin Mobile customers will see their bills rise from April because the operator is scrapping some of its tariffs, MoneySavingExpert can reveal

25 February 2020

Three and O2 pay-monthly mobile customers to be hit by 2.7% price rise

Three has announced it will increase prices for its pay-monthly mobile customers by 2.7% in May, and O2 is set to do the same in April

19 February 2020

EE to increase pay-monthly mobile prices by 2.2%

EE customers on monthly mobile contracts will be hit by a 2.2% price rise next month, MoneySavingExpert can reveal

5 February 2020

WhatsApp to stop working on older phones from next year – here's how to check if you're affected

The messaging service will stop supporting Windows phones and older Androids and iPhones over the next few months

12 December 2019

Giffgaff fined after overcharging millions of customers

The mobile firm has been fined £1.4 million after an error meant about 2.6 million customers were overcharged by almost £2.9 million

30 July 2019

Plusnet Mobile customers' credit files wrongly marked after billing error

Hundreds of Plusnet mobile customers were wrongly marked as being in arrears on their credit files as the result of a "system error" while the firm was switching direct debit provider, MoneySavingExpert.com can reveal

7 June 2019

Non-emergency police call charges to be scrapped from next year

The 15p charge for calling the police's non-emergency 101 number will be scrapped from April 2020

28 May 2019

Got a Huawei phone? Your rights as Google prepares to restrict its use of Android

If you've a Huawei smartphone you may struggle to download some future versions of the Android operating system, and there are questions over whether you'll continue to get some security updates, after Google restricted the Chinese tech giant's access to the software. Here's what we know so far about what's happening and your rights

21 May 2019

Virgin Mobile to offer free data or day's refund after outage

Virgin Mobile customers who were affected by Tuesday's outage will be offered free data or compensation, the firm has announced

16 May 2019

New price cap on calls and texts to Europe kicks in today

The price of making an international call from the UK to an EU country will be capped at around 20p/min from today - but you're still likely to be able to save by calling via the internet

15 May 2019

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