MoneySavingExpert News

Phones

Mobile and broadband providers to make it easier for users to cancel under new rules

The change comes under new rules that took effect earlier this month (17 June), which are designed to help consumers make more informed choices about the deal that works best for them.

22 June 2022

Tesco Mobile to charge customers for roaming in Europe from next year

Tesco Mobile is to start charging pay-monthly users who joined or upgraded from 16 June this year to use their mobiles in Europe. From 1 January 2023, these customers will have to pay extra to make calls, send texts and use data in 48 European countries and destinations.

21 June 2022

Thousands of Three PAYG customers to be hit by huge price increases next month - here's how to beat the hikes

Thousands of Three pay-as-you-go (PAYG) mobile users will see the cost of calls, texts and data rocket from 12 June, with the price of making a call increasing by 250%. But you can leave penalty-free and switch to a cheaper deal.

7 June 2022

Three's £2 a day roaming charges come into effect today – here's all you need to know

Three's £2 a day roaming charges come into effect from today (23 May) for holidaymakers who wish to use their normal monthly allowance in Europe. The change will effect new and upgrading pay monthly and Sim-only customers.

23 May 2022

Thousands of Vodafone customers unable to redeem Airtime Rewards to put towards their phone bill – here’s what you can do

Almost 14,000 Vodafone customers have been unable to redeem Airtime Rewards against their mobile phone bill since the start of May due to a technical glitch. The cashback scheme has implemented a temporary fix, which sees cashback paid into your bank account, for now. Here is all you need to know.

19 May 2022

Plusnet and John Lewis broadband customers to get automatic compensation for service issues – here's how to get money back

Plusnet and John Lewis broadband customers will be automatically compensated for delayed repairs and loss of service.

5 May 2022

Vodafone's Voxi to charge customers up to £2 per day to roam in Europe from next month

Vodafone's VOXI brand is to start charging new and existing customers from £2 a day to use their mobiles in Europe. From 27 May, hundreds of thousands of VOXI customers will need to purchase a European roaming pass to make calls, send texts and use data abroad.

28 April 2022

O2 and Virgin Mobile pledge to keep free European roaming for mobile users

It means holidaying Brits can use their data, calls and texts as they would in the UK.

10 January 2022

Vodafone to bring back mobile roaming charges in Europe from the end of January

Vodafone is to start charging new and upgrading customers roaming fees of £2 a day to use their monthly allowance in Europe from January 2022.

5 January 2022

Sky to hike broadband, TV and home phone prices by up to £72/yr

Millions of Sky broadband, TV and home phone customers will be hit with price hikes, but some may be able to leave contracts penalty-free

1 April 2021