MSE News

Phones

Plusnet Mobile customers' credit files wrongly marked after billing error

Hundreds of Plusnet mobile customers were wrongly marked as being in arrears on their credit files as the result of a "system error" while the firm was switching direct debit provider, MoneySavingExpert.com can reveal

7 June 2019

Non-emergency police call charges to be scrapped from next year

The 15p charge for calling the police's non-emergency 101 number will be scrapped from April 2020

28 May 2019

Got a Huawei phone? Your rights as Google prepares to restrict its use of Android

If you've a Huawei smartphone you may struggle to download some future versions of the Android operating system, and there are questions over whether you'll continue to get some security updates, after Google restricted the Chinese tech giant's access to the software. Here's what we know so far about what's happening and your rights

21 May 2019

Virgin Mobile to offer free data or day's refund after outage

Virgin Mobile customers who were affected by Tuesday's outage will be offered free data or compensation, the firm has announced

16 May 2019

New price cap on calls and texts to Europe kicks in today

The price of making an international call from the UK to an EU country will be capped at around 20p/min from today - but you're still likely to be able to save by calling via the internet

15 May 2019

Virgin Mobile to increase prices – and furious customers find out during major outage

Virgin Mobile customers have expressed their displeasure at an upcoming price rise – revealed to them on a day a service issue meant many could not make calls, send texts or use data

14 May 2019

O2 and Three pay-monthly mobile customers face mid-contract price rises

O2, Three and Vodafone are set to increase prices for their pay-monthly customers, after EE confirmed it would be hiking prices by 2.7%

13 February 2019

EE to increase pay-monthly mobile prices by 2.7%

EE customers on monthly mobile contracts will be hit with a 2.7% price rise next month

8 February 2019

Don't fall for high-data deals – most users need less than 3GB a month

Over two-thirds of mobile phone customers use less than 3GB of data a month, a poll of MoneySavingExpert.com users has revealed – as new analysis from Citizens Advice warns £800 million is wasted each year on unused data

31 January 2019

Is your iPhone battery dying? Time's ticking for a cut-price Apple replacement

Apple’s offer to replace some iPhone batteries for a reduced fee of £25 ends on 31 December. If you’re eligible and need your iPhone’s battery replaced, act now

27 November 2018

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