MSE News

Phones

O2 customer charged £3,000 roaming fees after being told she was in a different country

An O2 customer accidentally racked up over £3,000 in roaming fees, after receiving texts which said her calls and data would be taken out of her UK allowance – here's what you need to know to make sure you don't fall foul of complicated rules

8 November 2018

Mobile insurance firm fined £5.2m for claims failures

The Financial Conduct Authority (FCA) has fined Liberty Mutual Insurance Europe SE (Liberty) £5,280,800 for failures between 5 July 2010 and 7 June 2015

30 October 2018

Millions pay up to £38/mth for a phone they already own

Four million mobile phone users have been stung paying up to £38 a month extra for a handset they've ALREADY paid for, according to new analysis published today.

19 September 2018

Apple announces new iPhones – how to find the cheapest deals

The technology giant announced three new smartphones - the iPhone XS, XS Max and iPhone XR - at its latest live event in California

14 September 2018

O2 customers hit with extra 'loyalty' charge in bizarre billing blunder

Mobile phone provider O2 has apologised after charging its customers extra for a supposed 'loyalty discount'

21 August 2018

Plusnet becomes first broadband provider to introduce end-of-contract reminders

Plusnet has promised to warn new customers when their contract is coming to an end

9 August 2018

Phone, broadband and TV customers set to get alerts before their contract ends

Customers of landline, broadband, TV and mobile services could have to be alerted when their contract is nearly up

31 July 2018

Vodafone introduces 30-day cooling-off period to let new customers leave penalty-free

Vodafone is to allow customers to leave new contracts penalty-free at any point up to 30 days – for any reason.

26 June 2018

BT fined for sending nearly five million spam emails

BT has been fined £77,000 by the information watchdog after it sent nearly five million nuisance emails to customers

21 June 2018

O2 is offering 'free' Netflix - but only for some

O2 is offering new and upgrading customers a free six- or 12-month Netflix subscription - but only for high data users

18 June 2018

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