MoneySavingExpert News


Rail passengers can now get live updates via WhatsApp - and some who sign up can get a free coffee too

From today, rail passengers in England, Scotland and Wales can get personalised updates on their journey from National Rail via WhatsApp. Updates include real-time details of delays, disruption and alternative travel routes.

3 September 2021

Train passengers could be hit with the largest fare rise in a decade

Rail passengers in England and Wales could face ticket price hikes of up to 4.8% next year, which would make it the largest rise in a decade. Meanwhile, those in Scotland could see increases of 3.8% if fares continue to be linked to July's retail prices index measure of inflation.

18 August 2021

Flexible season tickets on sale from 21 June as Government unveils major rail overhaul

Flexible train season tickets will be available to buy across England from next month, as part of a wide-reaching Government shake-up of rail fares. A new refund system for delayed and cancelled trains has also been announced.

20 May 2021

Toilet charges scrapped at major train stations

Passengers will no longer have to pay to spend a penny in the busiest train stations, as all toilets in Network Rail-operated stations are free to use from today

1 April 2019

Train more than a minute late? From April, firms will have to report it

Rail companies will start measuring the punctuality of their trains by the minute from April

22 March 2019

Rail Ombudsman launched to tackle train complaints

Rail passengers now have an official body they can take unresolved complaints to after the first-ever Rail Ombudsman launched today.

26 November 2018

Most complained-about train firms revealed as complaints rise

Rail complaints have increased by 6.6% following the timetable chaos this summer, while Hull Trains has been revealed as the most complained-about rail operator

25 October 2018

Five-day strike begins on South Western Railway

Passengers on South Western Railway are facing a five-day strike across the network - if you're affected, here's what you need to know

23 October 2018