MSE News


Toilet charges scrapped at major train stations

Passengers will no longer have to pay to spend a penny in the busiest train stations, as all toilets in Network Rail-operated stations are free to use from today

1 April 2019

Train more than a minute late? From April, firms will have to report it

Rail companies will start measuring the punctuality of their trains by the minute from April

22 March 2019

Rail Ombudsman launched to tackle train complaints

Rail passengers now have an official body they can take unresolved complaints to after the first-ever Rail Ombudsman launched today.

26 November 2018

Most complained-about train firms revealed as complaints rise

Rail complaints have increased by 6.6% following the timetable chaos this summer, while Hull Trains has been revealed as the most complained-about rail operator

25 October 2018

Five-day strike begins on South Western Railway

Passengers on South Western Railway are facing a five-day strike across the network - if you're affected, here's what you need to know

23 October 2018

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