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ScotRail scraps plans to make station toilets free

7 August 2019

Toilet charges scrapped at major train stations

Passengers will no longer have to pay to spend a penny in the busiest train stations, as all toilets in Network Rail-operated stations are free to use from today

1 April 2019

Train more than a minute late? From April, firms will have to report it

Rail companies will start measuring the punctuality of their trains by the minute from April

22 March 2019

Rail Ombudsman launched to tackle train complaints

Rail passengers now have an official body they can take unresolved complaints to after the first-ever Rail Ombudsman launched today.

26 November 2018

Most complained-about train firms revealed as complaints rise

Rail complaints have increased by 6.6% following the timetable chaos this summer, while Hull Trains has been revealed as the most complained-about rail operator

25 October 2018

Five-day strike begins on South Western Railway

Passengers on South Western Railway are facing a five-day strike across the network - if you're affected, here's what you need to know

23 October 2018

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Week from 1 July 2020
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  • Sykes Cottages reverses coronavirus refund policy after watchdog investigation

    3 July 2020
    UK holiday accommodation provider Sykes Cottages has reversed its policy on coronavirus cancellations and will now offer customers full cash refunds, after a wave of complaints from customers and intervention from the competition watchdog

  • Car finance and high-cost credit payment holidays set to be extended

    3 July 2020
    The financial regulator has proposed further measures to support borrowers struggling to make payments on car finance deals, buy-now-pay-later agreements and other credit products due to the coronavirus pandemic, with many set to be offered another three-month payment holiday if needed

  • Government starts lifting restrictions on overseas travel

    3 July 2020
    English holidaymakers have been given the green light to start travelling to some overseas destinations from Saturday, while quarantine requirements for returning travellers will also be lifted next week, as restrictions put in place due to the coronavirus pandemic are gradually lifted

  • Coronavirus Finance & Bills Help

    3 July 2020
    Many are worried about the UK impact of the coronavirus on their ability to pay bills and even stay in their home. This guide tells you what help's out there if you can't pay bills or pay loans or credit cards back.

  • Coronavirus Life-in-Lockdown Help

    3 July 2020
    The Prime Minister has unveiled sweeping restrictions on public movement to tackle the spread of coronavirus. This has had a huge impact on daily life, affecting everything from weddings and train travel to music events and sport. To help, we're working flat out to answer your questions on these topics and more

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