Santander

Banks will now have to publish how likely their customers are to recommend them for customer service as part of new measures designed to make it simpler for consumers to compare and switch.

Increasing numbers of current-account holders are switching banks, with almost one million switches taking place in the last 12 months according to the latest figures - here's how your bank fared and how to bag up to £185 in vouchers for switching.

A new service which lets friends and family report the death of an individual to several banks, building societies and other financial firms via just one online form has been launched.

Santander is to remove all unarranged overdraft fees on its current accounts that have monthly fees, including its popular 123 and 123 Lite accounts – though a small minority could be worse off under changes to its other accounts.

More than 900,000 current accounts have been switched in the last 12 months – a drop of 14% compared with the previous year.

Santander 123 Lite customers can now earn 5% cashback when using their mobiles to make payments using the Apple, Android or Samsung Pay apps – but only till the end of September.

Almost 40% of UK adults now use banking apps, with about 30 transactions taking place every second.

Santander has vowed to remove a controversial clause from its buy-to-let mortgage terms that states that landlords must increase rents by "as much as reasonably can be achieved".

Santander has confirmed it will review a "misunderstood" clause in its buy-to-let mortgage terms, which states landlords must increase rents by "as much as reasonably can be achieved".

A grandmother who had her £40,000 life savings stolen by a callous con-man just days before Christmas has been told by her bank that it won't cover her losses, despite pressure for banks to shoulder more responsibility when customers fall prey to sophisticated scams.