MSE News

Santander

Santander to refund 20,000 customers after failing to warn them about overdraft charges

Santander is paying out £1.4 million in refunds to 20,000 customers, after it failed to send out warnings about unarranged overdraft fees

24 May 2019

Santander launches voice recognition security checks

Santander is to let customers use voice recognition technology to prove their identities

30 April 2019

Santander introduces tailored fraud warnings on banking app

Santander customers will receive tailored warnings for different types of fraud when they transfer money through their banking apps, as part of anti-scam measures being rolled out this month

3 April 2019

Bank of Scotland, Halifax, Lloyds and Santander planning to let you block gambling transactions

At least four more high street banks - the Bank of Scotland, Halifax, Lloyds and Santander - are working on plans to help customers restrict their spending on gambling, after Barclays became the first to do so last month

4 January 2019

Santander fined £32 million for failing families of deceased customers

The financial regulator has fined Santander £32.8 million for failing to process customers' accounts and investments effectively after they died

19 December 2018

First Direct tops first official bank service league table

New rules mean banks have to publish how likely their customers are to recommend them on service

15 August 2018

Bank switches topped 950,000 in past year - here are the winners and losers

Almost one million current account switches took place in the last 12 months

25 July 2018

New service lets you tell several banks about a death with one form

A new service lets friends and family report the death of an individual to several banks at the same time

13 June 2018

Santander to scrap unarranged overdraft fees on 123 accounts

From July Santander is removing all unarranged overdraft fees on its current accounts that charge monthly fees

25 January 2018

Current account switch decline – which banks were the winners and losers?

More than 900,000 current accounts were switched in the last 12 months – a drop of 15% compared with the previous year

26 July 2017

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