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Scams

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If you're scammed into making a bank transfer to a fraudster, your bank MUST now refund you in most cases, under new industry-wide rules which came into force on Monday 7 October. But you still need to be cautious when making payments, as you may have up to £100 deducted from your refund – and banks will be able to reject claims entirely if they find you were really careless.
18 October 2024
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If you see an online advert, particularly if it features a celebrity, always assume it could be a scam. That's a warning from Martin Lewis after our exclusive analysis of Action Fraud data found that the MoneySavingExpert.com (MSE) founder, alongside Taylor Swift and Elon Musk, is the most featured public figure in reports to it.
9 July 2024
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From online scams to Carer's Allowance, we round up the most interesting responses from the seven main party leaders on six key consumer issues. Their answers form part of their replies to our Leaders' Debate ahead of the general election on Thursday 4 July. 
27 June 2024
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If you're booking your next holiday, watch out for fake deals, clone websites and bogus cancellations, as criminals are using a variety of sophisticated methods to trick holidaymakers out of their money.
18 June 2024
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If you got a text message or email from the Metropolitan Police between 4pm and 6pm on Wednesday 17 April – or you get a letter in the next few days – don't ignore it. You may need to take action to protect yourself from fraud. Below we explain how to know if the message is genuine and what you need to do.
18 April 2024
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Banks will be required to refund most victims of bank transfer scams – known as "authorised push payment (APP)" fraud – from 7 October 2024, under new rules confirmed today (Tuesday 19 December). But you'll still need to be cautious when making a payment, as banks will be able to refuse refunds where you haven't been "sufficiently careful" – and they can charge an excess on claims.
19 December 2023
Woman on laptop using her debit card
New scam ad protection measures, such as two-click reporting and verification for advertisers, are to be introduced by major tech firms including Facebook, Google and more. The move was welcomed by MoneySavingExpert.com founder Martin Lewis, who has long called for regulation and law changes to help stop online scams – though he cautioned that firms now need to "make good on their promises".
30 November 2023
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New laws to crack down on online scam adverts, including fake celebrity endorsements, are finally to be introduced. MoneySavingExpert.com (MSE) and its founder Martin Lewis, whose name and image are often misused by scammers online, have long campaigned for action on scam ads. But there's still more to be done to protect consumers and it needs to happen soon.
26 October 2023
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If you're booking your next holiday, watch out for fake deals, clone websites and bogus cancellations, as criminals are ramping up their efforts to trick holidaymakers out of their money this summer.
20 June 2023
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Social media users will be able to report scams with just one-click under new measures announced by the Government today. Banks will also be allowed to delay payments they believe to be suspicious, while cold calls on all financial products will be banned as part of a host of new measures designed to help tackle fraud. 
2 May 2023

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