MoneySavingExpert News

Smart meters

Warning. Do you have a Scottish Power smart meter? You're likely to pay 5% more than it shows – check now

If you're a Scottish Power smart meter customer, you're likely to be paying 5% more than it shows on your linked monitor – also known as your 'in-home display' – new research from MoneySavingExpert.com reveals, so check now.

4 July 2024

Standing charges, broken smart meters and more – Energy Secretary responds after Martin Lewis raised critical issues

Energy Secretary Claire Coutinho has responded to calls from MoneySavingExpert.com founder Martin Lewis to address high standing charges, fix broken smart meters and tackle the lack of competition in energy switching.

30 April 2024

British Gas extends half-price electricity on Sundays offer for some smart meter users until April 2024 – here's what's happening

British Gas is extending its offer of half-price electricity on Sundays for some smart meter customers until April 2024.

28 February 2024

Smart prepay energy user? Many suppliers will let you use Government payments on gas AND electricity, but two still aren't – here's what each firm is doing

British Gas and Ovo are still unable to confirm they'll let smart prepay customers use their £400 energy support payments on both electricity AND gas, despite gas being crucial for many people's heating this winter.

8 November 2022

Smart prepay energy user? MSE is urging firms to let you use Government payments on gas AND electricity – here's what each firm is doing

MoneySavingExpert.com is calling on energy firms to make it possible for prepay customers with smart meters to use their £400 energy support payments on both electricity AND gas, as it's the gas meter that's crucial for many people's heating this winter.

18 October 2022

Utilita faces new customer ban after installing smart meters that don't always work when you switch

Energy supplier Utilita is facing a ban on taking on new customers after installing old first generation smart meters that often don't work when households switch

27 November 2020

Avro Energy banned from taking on new customers

Small energy firm Avro Energy has been banned from taking on new customers because it hasn't joined the national smart meter network

18 June 2019

SSE pays £700,000 after missing smart meter target

Big six energy supplier SSE has agreed to pay £700,000 to Ofgem after missing its 2018 targets for installing smart meters

3 April 2019

'Misleading' smart meter ad banned

A 'misleading' radio advert which claimed installing a smart meter could save consumers an average of 354 kilowatt hours a year has been banned

6 March 2019

2020 target for smart meter roll-out 'will not be met'

Technical problems are preventing energy companies from installing the new generation of ‘switchable’ smart meters to around a third of households in Great Britain, the public spending watchdog has found.

23 November 2018