Three

Millions of mobile users could get £1,000-plus payouts if a new group legal claim succeeds. Plans are afoot to take the four biggest mobile operators – EE, O2, Three and Vodafone – to court for overcharging customers. It's early days and nothing is guaranteed, but here's the current state of play.

If you've got an old mobile handset you may soon lose internet access. Vodafone has become the first major mobile network to switch off 3G in parts of the country with other networks set to follow. Here's how to check if your handset is impacted and what you need to do about it.  

Millions of BT, EE, O2, Plusnet, Shell, Sky, TalkTalk, Three, Virgin Media and Vodafone customers are being hit with price hikes of up to 17.3% this year, on the back of a sharp increase in the cost of living. We've a handy table below on what's happening and who's affected.

MoneySavingExpert.com has today published a new report containing worrying findings on EU roaming. It comes as post-Brexit roaming protections have now ended and most major networks have reintroduced roaming fees in the EU, ultimately leaving mobile users with weaker rights and many with higher costs.

Three's £2 a day roaming charges come into effect from today (Monday 23 May) for holidaymakers who wish to use their normal monthly allowance in Europe. The change will affect new and upgrading pay-monthly and Sim-only customers.

Millions of O2, Three and Virgin Mobile customers will be hit with price hikes of up to 11.7% this spring on the back of a sharp increase in the cost of living. The announcement comes just days after Sky confirmed it would be hiking prices by an average £43 a year (if you're affected, see our Sky-specific help on whether you can beat the hikes).

Tens of thousands of Three mobile users are set to lose a perk that allows them to roam at no extra cost in 71 countries. MoneySavingExpert.com can reveal that the mobile operator is 'forcing' certain customers to sign up to new plans, which means they'll lose their 'free' roaming benefit. It's a U-turn from Three, which had said it would keep inclusive roaming for those on older contracts.

Thousands of Three customers were unable to make or receive calls on Thursday morning, although the mobile network provider said the problem had been resolved by lunchtime. The outages took place across England, Scotland and Wales, the telecoms provider said.

Three is to start charging new and upgrading pay monthly and Sim-only customers roaming fees of £2/day to use their monthly allowances in Europe from 23 May 2022. In addition, the mobile provider will ditch a core deal that allowed many customers to use their inclusive minutes, texts and data in 22 non-European destinations and instead charge customers £5/day.

Three mobile customers who make calls or send text messages outside of their standard allowance will see prices hiked from 1 July. Some pay-as-you-go costs are also rising. But mobile users who regularly use these services can cancel contracts penalty-free as a result.