MoneySavingExpert News

Virgin Media

Virgin Media to hike prices by 13.8% for millions of customers – but you can leave penalty-free

Millions of Virgin Media broadband, TV and home phone customers will see their bills increase this spring by an average of 13.8%.

20 September 2023

Easier broadband switching for Virgin Media customers and others delayed – here's what you need to know

Broadband customers switching to or from cable networks including Virgin Media, Hyperoptic and others will still have to contact both their new and existing provider when moving across, as plans to introduce easier 'one touch' switching from April 2023 have been delayed.

14 August 2023

Virgin Media to be investigated after customers report difficulties cancelling contracts – here's what's happening

Virgin Media is being investigated by telecoms regulator Ofcom, after the watchdog received a worrying number of complaints from customers who said the firm had made it too difficult to cancel their contract.

13 July 2023

Virgin Media customers suffer email outage – what you need to know

Virgin Media's broadband customers have been hit by a widespread email outage this week, leaving users unable to send or receive emails. Here’s what you need to know if affected.

23 June 2023

Broadband and mobile users to be hit with price hikes of up to 17.3% – here's what you need to know

Millions of BT, EE, O2, Plusnet, Shell, Sky, TalkTalk, Three, Virgin Media and Vodafone customers will be hit with price hikes of up to 17% this year, on the back of a sharp increase in the cost of living.

24 May 2023

Virgin Media makes it easier to get cheaper broadband if you're on benefits – here's how it compares and how to get it

Millions more households on low incomes may now be able to get Virgin Media's discounted broadband social tariffs, as the provider has expanded the list of qualifying benefits and made it easier to sign up.

1 March 2023

Virgin Mobile customers will be migrated to O2 plans from March – what you need to know

The move will apply to all Virgin Mobile customers – those with handset plans (phone and Sim) and those on Sim-only deals. Customers will be migrated across automatically and shouldn't actually notice much difference as O2 has been powering Virgin Mobile's services since the end of last year.

13 January 2023

Virgin Media, RAC and Sky are the top firms to haggle with, MSE poll finds

Virgin Media, RAC and Sky are the top firms to haggle with, a new (MSE) poll of over 3,000 people has found.

22 December 2022

Virgin Media cuts price of broadband for households on benefits – check if you can get it and how it compares

Virgin Media has cut the cost of its 'Essential' broadband tariff for households on universal credit, from £15 a month to £12.50 a month – making it the cheapest social tariff on the market.

10 November 2022

Voxi's European roaming charge comes into effect - here's everything you need to know

New and existing customers will now need to purchase a European roaming pass to make calls, send texts and use data in 49 European countries and destinations.

1 July 2022