MoneySavingExpert News

Virgin Media

Virgin Media O2 culls broadband disconnection fee for those moving home - saving some up to £240

Virgin Media O2 will no longer charge customers a disconnection fee if they move to homes that aren't connected to its cable network.

16 February 2022

Millions of Virgin Media customers to be hit by £56/yr price hike – but here's how you can beat the rise

But while you can cancel penalty-free, we've learnt Virgin Media is offering automatic discounts to those calling for a better deal, while MoneySavers have told us haggling has resulted in even bigger price cuts.

25 January 2022

Virgin Media offers automatic discounts to customers put on hold – but wait to speak to someone in person as you may get a better deal

Virgin Media is offering automated discounts to cable customers put on hold who call up seeking a price cut, MoneySavingExpert.com has learned, although we've also heard of users securing far better deals if they stay on the line and haggle in person.

19 January 2022

O2 and Virgin Mobile pledge to keep free European roaming for mobile users

It means holidaying Brits can use their data, calls and texts as they would in the UK.

10 January 2022

Virgin Media broadband customers will be able to switch more easily from 2023

Virgin Media broadband customers, as well as those on other non-copper networks, will be able to switch more easily from April 2023 using new 'one touch switching' rules that will be brought in by telecoms regulator Ofcom.

28 September 2021

900,000 Virgin Media customers affected by data breach

Virgin Media has apologised after a database containing personal details of 900,000 customers was accessed without permission due to being "incorrectly configured"

6 March 2020

140,000 Virgin Mobile customers face April price hikes

Around 140,000 pay-monthly Virgin Mobile customers will see their bills rise from April because the operator is scrapping some of its tariffs, MoneySavingExpert can reveal

25 February 2020

Virgin Media to hike prices by up to £54/year

Most Virgin Media broadband, TV and home phone customers will see price increases of up to £54/year from this autumn

1 July 2019

Virgin Mobile to increase prices – and furious customers find out during major outage

Virgin Mobile customers have expressed their displeasure at an upcoming price rise – revealed to them on a day a service issue meant many could not make calls, send texts or use data

14 May 2019

Most broadband and landline users now to be paid automatic compensation for service issues

From today most broadband and home phone customers will be automatically compensated for poor service or missed appointments

1 April 2019