Virgin Media

Millions of Virgin Media broadband, TV and home phone customers will see their bills increase this spring by an average of 13.8%. The telecoms provider has also announced that its prices will rise above inflation in future. But affected users can cancel penalty-free this year – here's how to beat the hikes.

Broadband customers switching to or from cable networks including Virgin Media, Hyperoptic and others will still have to contact both their new and existing provider when moving across, as plans to introduce easier 'one touch' switching from April 2023 have been delayed. 

Virgin Media is being investigated by telecoms regulator Ofcom, after the watchdog received a worrying number of complaints from broadband, home phone and TV customers who said the firm had made it too difficult to cancel their contracts.

Virgin Media's broadband customers have been hit by a widespread email outage this week, leaving users unable to send or receive emails. Here's what you need to know if affected.

Millions of BT, EE, O2, Plusnet, Shell, Sky, TalkTalk, Three, Virgin Media and Vodafone customers are being hit with price hikes of up to 17.3% this year, on the back of a sharp increase in the cost of living. We've a handy table below on what's happening and who's affected.

Millions more households on low incomes may now be able to get Virgin Media's discounted broadband social tariffs, as the provider has expanded the list of qualifying benefits and made it easier to sign up. Below we explain who's eligible for the cheaper deals, how they compare and how to get them.

Virgin Mobile customers will start being migrated to O2 plans from March this year, Virgin Media O2 has revealed, with millions of mobile customers affected. Here's what you need to know.

Virgin Media, RAC and Sky are the top firms to haggle with, a new MoneySavingExpert.com (MSE) poll of over 3,000 people has found, with over 80% of those who tried negotiating with these three firms having some success, compared to 66% on average.

Virgin Media has cut the cost of its 'Essential' broadband tariff for households on universal credit, from £15 a month to £12.50 a month – making it the cheapest social tariff on the market. The price drop is effective immediately for both new and existing customers. The provider has also launched a new faster plan, available from today (10 November), which costs £20 a month.

The UK's biggest broadband and mobile providers – BT, Sky, TalkTalk, Three, Virgin Media O2, and Vodafone – have agreed to a set of measures aimed at ensuring customers struggling to pay their bills during the cost of living crisis don't get cut off from essential services.