MSE News

Virgin Media

900,000 Virgin Media customers affected by data breach

Virgin Media has apologised after a database containing personal details of 900,000 customers was accessed without permission due to being "incorrectly configured"

6 March 2020

140,000 Virgin Mobile customers face April price hikes

Around 140,000 pay-monthly Virgin Mobile customers will see their bills rise from April because the operator is scrapping some of its tariffs, MoneySavingExpert can reveal

25 February 2020

Virgin Media to hike prices by up to £54/year

Most Virgin Media broadband, TV and home phone customers will see price increases of up to £54/year from this autumn

1 July 2019

Virgin Mobile to increase prices – and furious customers find out during major outage

Virgin Mobile customers have expressed their displeasure at an upcoming price rise – revealed to them on a day a service issue meant many could not make calls, send texts or use data

14 May 2019

Most broadband and landline users now to be paid automatic compensation for service issues

From today most broadband and home phone customers will be automatically compensated for poor service or missed appointments

1 April 2019

Virgin Media launches Intelligent Wi-Fi – but check you're on the best deal first

Virgin Media is promising better in-home connectivity for millions of customers with its latest broadband kit - but you should check if you can get a cheaper deal first.

12 March 2019

Virgin Media to hit customers with 4.5% price hike

Virgin Media has announced a new price hike for its broadband, phone and TV customers

15 August 2018

UKTV channels return to Virgin Media

UKTV channels will once again be available to Virgin Media customers, after the two firms negotiated a deal

13 August 2018

Virgin customers lose UKTV channels - here's what to do if you're affected

Virgin Media customers have been left unhappy after channels including Dave and Gold were wiped from their boxes

23 July 2018

Virgin Media's £240 exit fees are too high, says Ofcom

Virgin Media should not be charging customers exit fees of up to £240, regulator Ofcom has said.

23 May 2018

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