Which is the best/worst customer service bank?

1 November 2010

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Poll started 02 November 2010: Which is the best/worst customer service bank? In August we asked you for your customer services experiences with big banks – some famous ones did terribly and on the back promised improvements. Now we're asking again and want feedback based on how they've been recently. Please vote based on CUSTOMER SERVICE, not rate, on your MAIN CURRENT ACCOUNT over the LAST THREE MONTHS.

Poll started 02 November 2010:

Which is the best/worst customer service bank?

In August we asked you for your customer services experiences with big banks – some famous ones did terribly and on the back promised improvements. Now we're asking again and want feedback based on how they've been recently.

Please vote based on CUSTOMER SERVICE, not rate, on your MAIN CURRENT ACCOUNT over the LAST THREE MONTHS.

Results

Barclays Bank (872 votes)

I’m usually in-credit – GREAT service in last 3 months		276 votes (32%)
I’m usually in-credit – OK service in last 3 months		283 votes (32%)
I’m usually in-credit – POOR service in last 3 months		91 votes (10%)
I’m usually overdrawn – GREAT service in last 3 months		68 votes (8%)
I’m usually overdrawn – OK service in last 3 months		83 votes (10%)
I’m usually overdrawn – POOR service in last 3 months		71 votes (8%)

Co-Op Bank (458 votes)

I’m usually in-credit – GREAT service in last 3 months		323 votes (71%)
I’m usually in-credit – OK service in last 3 months		61 votes (13%)
I’m usually in-credit – POOR service in last 3 months		17 votes (4%)
I’m usually overdrawn – GREAT service in last 3 months		43 votes (9%)
I’m usually overdrawn – OK service in last 3 months		10 votes (2%)
I’m usually overdrawn – POOR service in last 3 months		4 votes (1%)

First Direct (728 votes)

I’m usually in-credit – GREAT service in last 3 months		543 votes (75%)
I’m usually in-credit – OK service in last 3 months		57 votes (8%)
I’m usually in-credit – POOR service in last 3 months		13 votes (2%)
I’m usually overdrawn – GREAT service in last 3 months		97 votes (13%)
I’m usually overdrawn – OK service in last 3 months		11 votes (2%)
I’m usually overdrawn – POOR service in last 3 months		7 votes (1%)

Halifax / Bank of Scotland (988 votes)

I’m usually in-credit – GREAT service in last 3 months		293 votes (30%)
I’m usually in-credit – OK service in last 3 months		337 votes (34%)
I’m usually in-credit – POOR service in last 3 months		162 votes (16%)
I’m usually overdrawn – GREAT service in last 3 months		40 votes (4%)
I’m usually overdrawn – OK service in last 3 months		62 votes (6%)
I’m usually overdrawn – POOR service in last 3 months		94 votes (10%)

HSBC (888 votes)

I’m usually in-credit – GREAT service in last 3 months		273 votes (31%)
I’m usually in-credit – OK service in last 3 months		296 votes (33%)
I’m usually in-credit – POOR service in last 3 months		94 votes (11%)
I’m usually overdrawn – GREAT service in last 3 months		69 votes (8%)
I’m usually overdrawn – OK service in last 3 months		55 votes (6%)
I’m usually overdrawn – POOR service in last 3 months		101 votes (11%)

Lloyds TSB (1152 votes)

I’m usually in-credit – GREAT service in last 3 months		350 votes (30%)
I’m usually in-credit – OK service in last 3 months		378 votes (33%)
I’m usually in-credit – POOR service in last 3 months		132 votes (11%)
I’m usually overdrawn – GREAT service in last 3 months		66 votes (6%)
I’m usually overdrawn – OK service in last 3 months		112 votes (10%)
I’m usually overdrawn – POOR service in last 3 months		114 votes (10%)

Nationwide (786 votes)

I’m usually in-credit – GREAT service in last 3 months		309 votes (39%)
I’m usually in-credit – OK service in last 3 months		258 votes (33%)
I’m usually in-credit – POOR service in last 3 months		107 votes (14%)
I’m usually overdrawn – GREAT service in last 3 months		63 votes (8%)
I’m usually overdrawn – OK service in last 3 months		24 votes (3%)
I’m usually overdrawn – POOR service in last 3 months		25 votes (3%)

Natwest & Royal Bank of Scotland (1356 votes)

I’m usually in-credit – GREAT service in last 3 months		463 votes (34%)
I’m usually in-credit – OK service in last 3 months		396 votes (29%)
I’m usually in-credit – POOR service in last 3 months		160 votes (12%)
I’m usually overdrawn – GREAT service in last 3 months		109 votes (8%)
I’m usually overdrawn – OK service in last 3 months		122 votes (9%)
I’m usually overdrawn – POOR service in last 3 months		106 votes (8%)

Santander and Alliance & Leicester (1983 votes)

I’m usually in-credit – GREAT service in last 3 months		320 votes (16%)
I’m usually in-credit – OK service in last 3 months		522 votes (26%)
I’m usually in-credit – POOR service in last 3 months		728 votes (37%)
I’m usually overdrawn – GREAT service in last 3 months		104 votes (5%)
I’m usually overdrawn – OK service in last 3 months		125 votes (6%)
I’m usually overdrawn – POOR service in last 3 months		184 votes (9%)

                   9,211 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.