How do you rate your bank account's service?

How do you rate your bank account's service?

We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products or service from before six months ago.

Results

Bank of Scotland (216 votes)
I'm usually in-credit – POOR service in last 6 months 32 votes (15%)
I'm usually in-credit – OK service in last 6 months 79 votes (37%)
I'm usually in-credit – GREAT service in last 6 months 69 votes (32%)
I'm usually overdrawn – POOR service in last 6 months 15 votes (7%)
I'm usually overdrawn – OK service in last 6 months 14 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months 7 votes (3%)
Barclays Bank (707 votes)
I'm usually in-credit – POOR service in last 6 months 75 votes (11%)
I'm usually in-credit – OK service in last 6 months 265 votes (37%)
I'm usually in-credit – GREAT service in last 6 months 256 votes (36%)
I'm usually overdrawn – POOR service in last 6 months 25 votes (4%)
I'm usually overdrawn – OK service in last 6 months 50 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months 36 votes (5%)
Cahoot (71 votes)
I'm usually in-credit – POOR service in last 6 months 6 votes (8%)
I'm usually in-credit – OK service in last 6 months 21 votes (30%)
I'm usually in-credit – GREAT service in last 6 months 39 votes (55%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (1%)
I'm usually overdrawn – OK service in last 6 months 2 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months 2 votes (3%)
Co-op Bank (479 votes)
I'm usually in-credit – POOR service in last 6 months 16 votes (3%)
I'm usually in-credit – OK service in last 6 months 83 votes (17%)
I'm usually in-credit – GREAT service in last 6 months 338 votes (71%)
I'm usually overdrawn – POOR service in last 6 months 2 votes (0%)
I'm usually overdrawn – OK service in last 6 months 6 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 34 votes (7%)
First Direct (1082 votes)
I'm usually in-credit – POOR service in last 6 months 9 votes (1%)
I'm usually in-credit – OK service in last 6 months 59 votes (5%)
I'm usually in-credit – GREAT service in last 6 months 885 votes (82%)
I'm usually overdrawn – POOR service in last 6 months 9 votes (1%)
I'm usually overdrawn – OK service in last 6 months 16 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 104 votes (10%)
Halifax (922 votes)
I'm usually in-credit – POOR service in last 6 months 130 votes (14%)
I'm usually in-credit – OK service in last 6 months 357 votes (39%)
I'm usually in-credit – GREAT service in last 6 months 331 votes (36%)
I'm usually overdrawn – POOR service in last 6 months 47 votes (5%)
I'm usually overdrawn – OK service in last 6 months 42 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months 15 votes (2%)
HSBC (700 votes)
I'm usually in-credit – POOR service in last 6 months 70 votes (10%)
I'm usually in-credit – OK service in last 6 months 260 votes (37%)
I'm usually in-credit – GREAT service in last 6 months 251 votes (36%)
I'm usually overdrawn – POOR service in last 6 months 29 votes (4%)
I'm usually overdrawn – OK service in last 6 months 49 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months 41 votes (6%)
Lloyds TSB (1045 votes)
I'm usually in-credit – POOR service in last 6 months 101 votes (10%)
I'm usually in-credit – OK service in last 6 months 384 votes (37%)
I'm usually in-credit – GREAT service in last 6 months 399 votes (38%)
I'm usually overdrawn – POOR service in last 6 months 46 votes (4%)
I'm usually overdrawn – OK service in last 6 months 58 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months 57 votes (5%)
Metro Bank (54 votes)
I'm usually in-credit – POOR service in last 6 months 3 votes (6%)
I'm usually in-credit – OK service in last 6 months 5 votes (9%)
I'm usually in-credit – GREAT service in last 6 months 40 votes (74%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (2%)
I'm usually overdrawn – OK service in last 6 months 1 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 4 votes (7%)
Nationwide (1149 votes)
I'm usually in-credit – POOR service in last 6 months 50 votes (4%)
I'm usually in-credit – OK service in last 6 months 293 votes (26%)
I'm usually in-credit – GREAT service in last 6 months 696 votes (61%)
I'm usually overdrawn – POOR service in last 6 months 15 votes (1%)
I'm usually overdrawn – OK service in last 6 months 29 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months 66 votes (6%)
NatWest & Royal Bank Of Scotland (1232 votes)
I'm usually in-credit – POOR service in last 6 months 140 votes (11%)
I'm usually in-credit – OK service in last 6 months 470 votes (38%)
I'm usually in-credit – GREAT service in last 6 months 415 votes (34%)
I'm usually overdrawn – POOR service in last 6 months 44 votes (4%)
I'm usually overdrawn – OK service in last 6 months 78 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months 85 votes (7%)
Santander 123 account ONLY - other Santander below (519 votes)
I'm usually in-credit – POOR service in last 6 months 39 votes (8%)
I'm usually in-credit – OK service in last 6 months 135 votes (26%)
I'm usually in-credit – GREAT service in last 6 months 310 votes (60%)
I'm usually overdrawn – POOR service in last 6 months 7 votes (1%)
I'm usually overdrawn – OK service in last 6 months 10 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 18 votes (3%)
Santander accounts - EXCLUDING Santander 123 (972 votes)
I'm usually in-credit – POOR service in last 6 months 194 votes (20%)
I'm usually in-credit – OK service in last 6 months 343 votes (35%)
I'm usually in-credit – GREAT service in last 6 months 284 votes (29%)
I'm usually overdrawn – POOR service in last 6 months 44 votes (5%)
I'm usually overdrawn – OK service in last 6 months 70 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months 37 votes (4%)
Smile (243 votes)
I'm usually in-credit – POOR service in last 6 months 9 votes (4%)
I'm usually in-credit – OK service in last 6 months 31 votes (13%)
I'm usually in-credit – GREAT service in last 6 months 183 votes (75%)
I'm usually overdrawn – POOR service in last 6 months 2 votes (1%)
I'm usually overdrawn – OK service in last 6 months 7 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months 11 votes (5%)
Think Money (23 votes)
I'm usually in-credit – POOR service in last 6 months 1 votes (4%)
I'm usually in-credit – OK service in last 6 months 4 votes (17%)
I'm usually in-credit – GREAT service in last 6 months 15 votes (65%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (4%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 2 votes (9%)
Ulster Bank (40 votes)
I'm usually in-credit – POOR service in last 6 months 13 votes (33%)
I'm usually in-credit – OK service in last 6 months 6 votes (15%)
I'm usually in-credit – GREAT service in last 6 months 12 votes (30%)
I'm usually overdrawn – POOR service in last 6 months 3 votes (8%)
I'm usually overdrawn – OK service in last 6 months 5 votes (13%)
I'm usually overdrawn – GREAT service in last 6 months 1 votes (3%)
Your local credit union (50 votes)
I'm usually in-credit – POOR service in last 6 months 7 votes (14%)
I'm usually in-credit – OK service in last 6 months 9 votes (18%)
I'm usually in-credit – GREAT service in last 6 months 25 votes (50%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (2%)
I'm usually overdrawn – OK service in last 6 months 2 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months 6 votes (12%)

                   9,504 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.