How do you rate your bank account's service?

4 February 2013

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We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products or service from before six months ago.

We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products or service from before six months ago.

Results

Bank of Scotland (216 votes)

I'm usually in-credit – POOR service in last 6 months		32 votes (15%)
I'm usually in-credit – OK service in last 6 months		79 votes (37%)
I'm usually in-credit – GREAT service in last 6 months		69 votes (32%)
I'm usually overdrawn – POOR service in last 6 months		15 votes (7%)
I'm usually overdrawn – OK service in last 6 months		14 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months		7 votes (3%)

Barclays Bank (707 votes)

I'm usually in-credit – POOR service in last 6 months		75 votes (11%)
I'm usually in-credit – OK service in last 6 months		265 votes (37%)
I'm usually in-credit – GREAT service in last 6 months		256 votes (36%)
I'm usually overdrawn – POOR service in last 6 months		25 votes (4%)
I'm usually overdrawn – OK service in last 6 months		50 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months		36 votes (5%)

Cahoot (71 votes)

I'm usually in-credit – POOR service in last 6 months		6 votes (8%)
I'm usually in-credit – OK service in last 6 months		21 votes (30%)
I'm usually in-credit – GREAT service in last 6 months		39 votes (55%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (1%)
I'm usually overdrawn – OK service in last 6 months		2 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		2 votes (3%)

Co-op Bank (479 votes)

I'm usually in-credit – POOR service in last 6 months		16 votes (3%)
I'm usually in-credit – OK service in last 6 months		83 votes (17%)
I'm usually in-credit – GREAT service in last 6 months		338 votes (71%)
I'm usually overdrawn – POOR service in last 6 months		2 votes (0%)
I'm usually overdrawn – OK service in last 6 months		6 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		34 votes (7%)

First Direct (1082 votes)

I'm usually in-credit – POOR service in last 6 months		9 votes (1%)
I'm usually in-credit – OK service in last 6 months		59 votes (5%)
I'm usually in-credit – GREAT service in last 6 months		885 votes (82%)
I'm usually overdrawn – POOR service in last 6 months		9 votes (1%)
I'm usually overdrawn – OK service in last 6 months		16 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		104 votes (10%)

Halifax (922 votes)

I'm usually in-credit – POOR service in last 6 months		130 votes (14%)
I'm usually in-credit – OK service in last 6 months		357 votes (39%)
I'm usually in-credit – GREAT service in last 6 months		331 votes (36%)
I'm usually overdrawn – POOR service in last 6 months		47 votes (5%)
I'm usually overdrawn – OK service in last 6 months		42 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months		15 votes (2%)

HSBC (700 votes)

I'm usually in-credit – POOR service in last 6 months		70 votes (10%)
I'm usually in-credit – OK service in last 6 months		260 votes (37%)
I'm usually in-credit – GREAT service in last 6 months		251 votes (36%)
I'm usually overdrawn – POOR service in last 6 months		29 votes (4%)
I'm usually overdrawn – OK service in last 6 months		49 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months		41 votes (6%)

Lloyds TSB (1045 votes)

I'm usually in-credit – POOR service in last 6 months		101 votes (10%)
I'm usually in-credit – OK service in last 6 months		384 votes (37%)
I'm usually in-credit – GREAT service in last 6 months		399 votes (38%)
I'm usually overdrawn – POOR service in last 6 months		46 votes (4%)
I'm usually overdrawn – OK service in last 6 months		58 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months		57 votes (5%)

Metro Bank (54 votes)

I'm usually in-credit – POOR service in last 6 months		3 votes (6%)
I'm usually in-credit – OK service in last 6 months		5 votes (9%)
I'm usually in-credit – GREAT service in last 6 months		40 votes (74%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (2%)
I'm usually overdrawn – OK service in last 6 months		1 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		4 votes (7%)

Nationwide (1149 votes)

I'm usually in-credit – POOR service in last 6 months		50 votes (4%)
I'm usually in-credit – OK service in last 6 months		293 votes (26%)
I'm usually in-credit – GREAT service in last 6 months		696 votes (61%)
I'm usually overdrawn – POOR service in last 6 months		15 votes (1%)
I'm usually overdrawn – OK service in last 6 months		29 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		66 votes (6%)

NatWest & Royal Bank Of Scotland (1232 votes)

I'm usually in-credit – POOR service in last 6 months		140 votes (11%)
I'm usually in-credit – OK service in last 6 months		470 votes (38%)
I'm usually in-credit – GREAT service in last 6 months		415 votes (34%)
I'm usually overdrawn – POOR service in last 6 months		44 votes (4%)
I'm usually overdrawn – OK service in last 6 months		78 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months		85 votes (7%)

Santander 123 account ONLY - other Santander below (519 votes)

I'm usually in-credit – POOR service in last 6 months		39 votes (8%)
I'm usually in-credit – OK service in last 6 months		135 votes (26%)
I'm usually in-credit – GREAT service in last 6 months		310 votes (60%)
I'm usually overdrawn – POOR service in last 6 months		7 votes (1%)
I'm usually overdrawn – OK service in last 6 months		10 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		18 votes (3%)

Santander accounts - EXCLUDING Santander 123 (972 votes)

I'm usually in-credit – POOR service in last 6 months		194 votes (20%)
I'm usually in-credit – OK service in last 6 months		343 votes (35%)
I'm usually in-credit – GREAT service in last 6 months		284 votes (29%)
I'm usually overdrawn – POOR service in last 6 months		44 votes (5%)
I'm usually overdrawn – OK service in last 6 months		70 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months		37 votes (4%)

Smile (243 votes)

I'm usually in-credit – POOR service in last 6 months		9 votes (4%)
I'm usually in-credit – OK service in last 6 months		31 votes (13%)
I'm usually in-credit – GREAT service in last 6 months		183 votes (75%)
I'm usually overdrawn – POOR service in last 6 months		2 votes (1%)
I'm usually overdrawn – OK service in last 6 months		7 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		11 votes (5%)

Think Money (23 votes)

I'm usually in-credit – POOR service in last 6 months		1 votes (4%)
I'm usually in-credit – OK service in last 6 months		4 votes (17%)
I'm usually in-credit – GREAT service in last 6 months		15 votes (65%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (4%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		2 votes (9%)

Ulster Bank (40 votes)

I'm usually in-credit – POOR service in last 6 months		13 votes (33%)
I'm usually in-credit – OK service in last 6 months		6 votes (15%)
I'm usually in-credit – GREAT service in last 6 months		12 votes (30%)
I'm usually overdrawn – POOR service in last 6 months		3 votes (8%)
I'm usually overdrawn – OK service in last 6 months		5 votes (13%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (3%)

Your local credit union (50 votes)

I'm usually in-credit – POOR service in last 6 months		7 votes (14%)
I'm usually in-credit – OK service in last 6 months		9 votes (18%)
I'm usually in-credit – GREAT service in last 6 months		25 votes (50%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (2%)
I'm usually overdrawn – OK service in last 6 months		2 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months		6 votes (12%)

                   9,504 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.