Have you tried to claim compensation for flight delays?

Have you tried to claim compensation for flight delays?

Some airlines play hardball with flight delay compensation claims, others pay up when cash is due. If you’ve tried to claim since new rules opened the floodgates in late 2012, please tell us how it went below. For more info see Flight Delays Compensation.

Results

Aegean Airlines (183 votes)
I won - the airline just paid up 88 votes (48%)
I won - but I had to fight (eg, appealed to the CAA/other body) 28 votes (15%)
I lost – but I didn’t appeal to the CAA/other body 8 votes (4%)
I lost - after appeal to the CAA/other body 3 votes (2%)
It’s still ongoing 56 votes (31%)
Aeroflot (49 votes)
I won - the airline just paid up 6 votes (12%)
I won - but I had to fight (eg, appealed to the CAA/other body) 2 votes (4%)
I lost – but I didn’t appeal to the CAA/other body 6 votes (12%)
I lost - after appeal to the CAA/other body 3 votes (6%)
It’s still ongoing 32 votes (65%)
Aer Lingus (535 votes)
I won - the airline just paid up 45 votes (8%)
I won - but I had to fight (eg, appealed to the CAA/other body) 26 votes (5%)
I lost – but I didn’t appeal to the CAA/other body 108 votes (20%)
I lost - after appeal to the CAA/other body 28 votes (5%)
It’s still ongoing 328 votes (61%)
Air Asia (33 votes)
I won - the airline just paid up 8 votes (24%)
I won - but I had to fight (eg, appealed to the CAA/other body) 1 votes (3%)
I lost – but I didn’t appeal to the CAA/other body 3 votes (9%)
I lost - after appeal to the CAA/other body 1 votes (3%)
It’s still ongoing 20 votes (61%)
Air Berlin (98 votes)
I won - the airline just paid up 10 votes (10%)
I won - but I had to fight (eg, appealed to the CAA/other body) 4 votes (4%)
I lost – but I didn’t appeal to the CAA/other body 6 votes (6%)
I lost - after appeal to the CAA/other body 2 votes (2%)
It’s still ongoing 76 votes (78%)
Air Canada (267 votes)
I won - the airline just paid up 51 votes (19%)
I won - but I had to fight (eg, appealed to the CAA/other body) 28 votes (10%)
I lost – but I didn’t appeal to the CAA/other body 31 votes (12%)
I lost - after appeal to the CAA/other body 8 votes (3%)
It’s still ongoing 149 votes (56%)
Air China (41 votes)
I won - the airline just paid up 2 votes (5%)
I won - but I had to fight (eg, appealed to the CAA/other body) 1 votes (2%)
I lost – but I didn’t appeal to the CAA/other body 5 votes (12%)
I lost - after appeal to the CAA/other body 2 votes (5%)
It’s still ongoing 31 votes (76%)
Air France (662 votes)
I won - the airline just paid up 168 votes (25%)
I won - but I had to fight (eg, appealed to the CAA/other body) 34 votes (5%)
I lost – but I didn’t appeal to the CAA/other body 79 votes (12%)
I lost - after appeal to the CAA/other body 26 votes (4%)
It’s still ongoing 355 votes (54%)
Air India (240 votes)
I won - the airline just paid up 24 votes (10%)
I won - but I had to fight (eg, appealed to the CAA/other body) 8 votes (3%)
I lost – but I didn’t appeal to the CAA/other body 25 votes (10%)
I lost - after appeal to the CAA/other body 5 votes (2%)
It’s still ongoing 178 votes (74%)
Air New Zealand (26 votes)
I won - the airline just paid up 6 votes (23%)
I won - but I had to fight (eg, appealed to the CAA/other body) 1 votes (4%)
I lost – but I didn’t appeal to the CAA/other body 7 votes (27%)
I lost - after appeal to the CAA/other body 0 votes (0%)
It’s still ongoing 12 votes (46%)
Alitalia (140 votes)
I won - the airline just paid up 6 votes (4%)
I won - but I had to fight (eg, appealed to the CAA/other body) 5 votes (4%)
I lost – but I didn’t appeal to the CAA/other body 19 votes (14%)
I lost - after appeal to the CAA/other body 9 votes (6%)
It’s still ongoing 101 votes (72%)
American Airlines (685 votes)
I won - the airline just paid up 121 votes (18%)
I won - but I had to fight (eg, appealed to the CAA/other body) 23 votes (3%)
I lost – but I didn’t appeal to the CAA/other body 69 votes (10%)
I lost - after appeal to the CAA/other body 16 votes (2%)
It’s still ongoing 456 votes (67%)
ANA (5 votes)
I won - the airline just paid up 2 votes (40%)
I won - but I had to fight (eg, appealed to the CAA/other body) 0 votes (0%)
I lost – but I didn’t appeal to the CAA/other body 0 votes (0%)
I lost - after appeal to the CAA/other body 0 votes (0%)
It’s still ongoing 3 votes (60%)
BMI Regional (176 votes)
I won - the airline just paid up 13 votes (7%)
I won - but I had to fight (eg, appealed to the CAA/other body) 5 votes (3%)
I lost – but I didn’t appeal to the CAA/other body 36 votes (20%)
I lost - after appeal to the CAA/other body 5 votes (3%)
It’s still ongoing 117 votes (66%)
British Airways (5536 votes)
I won - the airline just paid up 1792 votes (32%)
I won - but I had to fight (eg, appealed to the CAA/other body) 236 votes (4%)
I lost – but I didn’t appeal to the CAA/other body 675 votes (12%)
I lost - after appeal to the CAA/other body 97 votes (2%)
It’s still ongoing 2736 votes (49%)
Brussels Airlines (213 votes)
I won - the airline just paid up 56 votes (26%)
I won - but I had to fight (eg, appealed to the CAA/other body) 7 votes (3%)
I lost – but I didn’t appeal to the CAA/other body 17 votes (8%)
I lost - after appeal to the CAA/other body 6 votes (3%)
It’s still ongoing 127 votes (60%)
Cathay Pacific (116 votes)
I won - the airline just paid up 23 votes (20%)
I won - but I had to fight (eg, appealed to the CAA/other body) 6 votes (5%)
I lost – but I didn’t appeal to the CAA/other body 10 votes (9%)
I lost - after appeal to the CAA/other body 4 votes (3%)
It’s still ongoing 73 votes (63%)
Continental (62 votes)
I won - the airline just paid up 8 votes (13%)
I won - but I had to fight (eg, appealed to the CAA/other body) 2 votes (3%)
I lost – but I didn’t appeal to the CAA/other body 18 votes (29%)
I lost - after appeal to the CAA/other body 5 votes (8%)
It’s still ongoing 29 votes (47%)
Croatia Airlines (24 votes)
I won - the airline just paid up 7 votes (29%)
I won - but I had to fight (eg, appealed to the CAA/other body) 0 votes (0%)
I lost – but I didn’t appeal to the CAA/other body 4 votes (17%)
I lost - after appeal to the CAA/other body 0 votes (0%)
It’s still ongoing 13 votes (54%)
Cyprus Airways (17 votes)
I won - the airline just paid up 1 votes (6%)
I won - but I had to fight (eg, appealed to the CAA/other body) 0 votes (0%)
I lost – but I didn’t appeal to the CAA/other body 4 votes (24%)
I lost - after appeal to the CAA/other body 3 votes (18%)
It’s still ongoing 9 votes (53%)
Delta (295 votes)
I won - the airline just paid up 46 votes (16%)
I won - but I had to fight (eg, appealed to the CAA/other body) 8 votes (3%)
I lost – but I didn’t appeal to the CAA/other body 32 votes (11%)
I lost - after appeal to the CAA/other body 7 votes (2%)
It’s still ongoing 202 votes (68%)
Eastern Airways (44 votes)
I won - the airline just paid up 13 votes (30%)
I won - but I had to fight (eg, appealed to the CAA/other body) 2 votes (5%)
I lost – but I didn’t appeal to the CAA/other body 3 votes (7%)
I lost - after appeal to the CAA/other body 2 votes (5%)
It’s still ongoing 24 votes (55%)
Easyjet (6871 votes)
I won - the airline just paid up 1249 votes (18%)
I won - but I had to fight (eg, appealed to the CAA/other body) 259 votes (4%)
I lost – but I didn’t appeal to the CAA/other body 927 votes (13%)
I lost - after appeal to the CAA/other body 136 votes (2%)
It’s still ongoing 4300 votes (63%)
El Al (44 votes)
I won - the airline just paid up 9 votes (20%)
I won - but I had to fight (eg, appealed to the CAA/other body) 0 votes (0%)
I lost – but I didn’t appeal to the CAA/other body 10 votes (23%)
I lost - after appeal to the CAA/other body 0 votes (0%)
It’s still ongoing 25 votes (57%)
Emirates (904 votes)
I won - the airline just paid up 104 votes (12%)
I won - but I had to fight (eg, appealed to the CAA/other body) 20 votes (2%)
I lost – but I didn’t appeal to the CAA/other body 158 votes (17%)
I lost - after appeal to the CAA/other body 46 votes (5%)
It’s still ongoing 576 votes (64%)
Etihad (341 votes)
I won - the airline just paid up 32 votes (9%)
I won - but I had to fight (eg, appealed to the CAA/other body) 11 votes (3%)
I lost – but I didn’t appeal to the CAA/other body 33 votes (10%)
I lost - after appeal to the CAA/other body 9 votes (3%)
It’s still ongoing 256 votes (75%)
Finnair (143 votes)
I won - the airline just paid up 13 votes (9%)
I won - but I had to fight (eg, appealed to the CAA/other body) 6 votes (4%)
I lost – but I didn’t appeal to the CAA/other body 18 votes (13%)
I lost - after appeal to the CAA/other body 1 votes (1%)
It’s still ongoing 105 votes (73%)
Flybe (1618 votes)
I won - the airline just paid up 449 votes (28%)
I won - but I had to fight (eg, appealed to the CAA/other body) 59 votes (4%)
I lost – but I didn’t appeal to the CAA/other body 100 votes (6%)
I lost - after appeal to the CAA/other body 27 votes (2%)
It’s still ongoing 983 votes (61%)
Germanwings (175 votes)
I won - the airline just paid up 15 votes (9%)
I won - but I had to fight (eg, appealed to the CAA/other body) 8 votes (5%)
I lost – but I didn’t appeal to the CAA/other body 10 votes (6%)
I lost - after appeal to the CAA/other body 6 votes (3%)
It’s still ongoing 136 votes (78%)
Iberia (367 votes)
I won - the airline just paid up 11 votes (3%)
I won - but I had to fight (eg, appealed to the CAA/other body) 28 votes (8%)
I lost – but I didn’t appeal to the CAA/other body 53 votes (14%)
I lost - after appeal to the CAA/other body 9 votes (2%)
It’s still ongoing 266 votes (72%)
Icelandair (136 votes)
I won - the airline just paid up 43 votes (32%)
I won - but I had to fight (eg, appealed to the CAA/other body) 5 votes (4%)
I lost – but I didn’t appeal to the CAA/other body 8 votes (6%)
I lost - after appeal to the CAA/other body 5 votes (4%)
It’s still ongoing 75 votes (55%)
Jet Airways (109 votes)
I won - the airline just paid up 19 votes (17%)
I won - but I had to fight (eg, appealed to the CAA/other body) 3 votes (3%)
I lost – but I didn’t appeal to the CAA/other body 14 votes (13%)
I lost - after appeal to the CAA/other body 7 votes (6%)
It’s still ongoing 66 votes (61%)
Jet2.com (3073 votes)
I won - the airline just paid up 241 votes (8%)
I won - but I had to fight (eg, appealed to the CAA/other body) 92 votes (3%)
I lost – but I didn’t appeal to the CAA/other body 648 votes (21%)
I lost - after appeal to the CAA/other body 140 votes (5%)
It’s still ongoing 1952 votes (64%)
Kenya Airways (62 votes)
I won - the airline just paid up 13 votes (21%)
I won - but I had to fight (eg, appealed to the CAA/other body) 5 votes (8%)
I lost – but I didn’t appeal to the CAA/other body 9 votes (15%)
I lost - after appeal to the CAA/other body 1 votes (2%)
It’s still ongoing 34 votes (55%)
KLM (869 votes)
I won - the airline just paid up 228 votes (26%)
I won - but I had to fight (eg, appealed to the CAA/other body) 34 votes (4%)
I lost – but I didn’t appeal to the CAA/other body 120 votes (14%)
I lost - after appeal to the CAA/other body 17 votes (2%)
It’s still ongoing 470 votes (54%)
Korea Air (5 votes)
I won - the airline just paid up 1 votes (20%)
I won - but I had to fight (eg, appealed to the CAA/other body) 0 votes (0%)
I lost – but I didn’t appeal to the CAA/other body 1 votes (20%)
I lost - after appeal to the CAA/other body 0 votes (0%)
It’s still ongoing 3 votes (60%)
Loganair (91 votes)
I won - the airline just paid up 30 votes (33%)
I won - but I had to fight (eg, appealed to the CAA/other body) 3 votes (3%)
I lost – but I didn’t appeal to the CAA/other body 14 votes (15%)
I lost - after appeal to the CAA/other body 0 votes (0%)
It’s still ongoing 44 votes (48%)
LOT Polish Airlines (56 votes)
I won - the airline just paid up 8 votes (14%)
I won - but I had to fight (eg, appealed to the CAA/other body) 1 votes (2%)
I lost – but I didn’t appeal to the CAA/other body 7 votes (13%)
I lost - after appeal to the CAA/other body 1 votes (2%)
It’s still ongoing 39 votes (70%)
Lufthansa (600 votes)
I won - the airline just paid up 90 votes (15%)
I won - but I had to fight (eg, appealed to the CAA/other body) 30 votes (5%)
I lost – but I didn’t appeal to the CAA/other body 89 votes (15%)
I lost - after appeal to the CAA/other body 18 votes (3%)
It’s still ongoing 373 votes (62%)
Malaysia Airlines (230 votes)
I won - the airline just paid up 34 votes (15%)
I won - but I had to fight (eg, appealed to the CAA/other body) 7 votes (3%)
I lost – but I didn’t appeal to the CAA/other body 24 votes (10%)
I lost - after appeal to the CAA/other body 7 votes (3%)
It’s still ongoing 158 votes (69%)
Monarch (4909 votes)
I won - the airline just paid up 623 votes (13%)
I won - but I had to fight (eg, appealed to the CAA/other body) 247 votes (5%)
I lost – but I didn’t appeal to the CAA/other body 1103 votes (22%)
I lost - after appeal to the CAA/other body 301 votes (6%)
It’s still ongoing 2635 votes (54%)
Norwegian (1110 votes)
I won - the airline just paid up 85 votes (8%)
I won - but I had to fight (eg, appealed to the CAA/other body) 44 votes (4%)
I lost – but I didn’t appeal to the CAA/other body 127 votes (11%)
I lost - after appeal to the CAA/other body 12 votes (1%)
It’s still ongoing 842 votes (76%)
Pegasus (100 votes)
I won - the airline just paid up 4 votes (4%)
I won - but I had to fight (eg, appealed to the CAA/other body) 1 votes (1%)
I lost – but I didn’t appeal to the CAA/other body 7 votes (7%)
I lost - after appeal to the CAA/other body 3 votes (3%)
It’s still ongoing 85 votes (85%)
Qantas (169 votes)
I won - the airline just paid up 49 votes (29%)
I won - but I had to fight (eg, appealed to the CAA/other body) 3 votes (2%)
I lost – but I didn’t appeal to the CAA/other body 25 votes (15%)
I lost - after appeal to the CAA/other body 2 votes (1%)
It’s still ongoing 90 votes (53%)
Qatar Airlines (350 votes)
I won - the airline just paid up 54 votes (15%)
I won - but I had to fight (eg, appealed to the CAA/other body) 19 votes (5%)
I lost – but I didn’t appeal to the CAA/other body 52 votes (15%)
I lost - after appeal to the CAA/other body 13 votes (4%)
It’s still ongoing 212 votes (61%)
Ryanair (3678 votes)
I won - the airline just paid up 417 votes (11%)
I won - but I had to fight (eg, appealed to the CAA/other body) 148 votes (4%)
I lost – but I didn’t appeal to the CAA/other body 658 votes (18%)
I lost - after appeal to the CAA/other body 95 votes (3%)
It’s still ongoing 2360 votes (64%)
SAS (177 votes)
I won - the airline just paid up 42 votes (24%)
I won - but I had to fight (eg, appealed to the CAA/other body) 9 votes (5%)
I lost – but I didn’t appeal to the CAA/other body 17 votes (10%)
I lost - after appeal to the CAA/other body 4 votes (2%)
It’s still ongoing 105 votes (59%)
Singapore Airlines (141 votes)
I won - the airline just paid up 24 votes (17%)
I won - but I had to fight (eg, appealed to the CAA/other body) 9 votes (6%)
I lost – but I didn’t appeal to the CAA/other body 20 votes (14%)
I lost - after appeal to the CAA/other body 7 votes (5%)
It’s still ongoing 81 votes (57%)
South African Airways (40 votes)
I won - the airline just paid up 4 votes (10%)
I won - but I had to fight (eg, appealed to the CAA/other body) 3 votes (8%)
I lost – but I didn’t appeal to the CAA/other body 9 votes (23%)
I lost - after appeal to the CAA/other body 2 votes (5%)
It’s still ongoing 22 votes (55%)
Swiss (271 votes)
I won - the airline just paid up 22 votes (8%)
I won - but I had to fight (eg, appealed to the CAA/other body) 19 votes (7%)
I lost – but I didn’t appeal to the CAA/other body 40 votes (15%)
I lost - after appeal to the CAA/other body 8 votes (3%)
It’s still ongoing 182 votes (67%)
TAP Portugal (368 votes)
I won - the airline just paid up 44 votes (12%)
I won - but I had to fight (eg, appealed to the CAA/other body) 27 votes (7%)
I lost – but I didn’t appeal to the CAA/other body 23 votes (6%)
I lost - after appeal to the CAA/other body 4 votes (1%)
It’s still ongoing 270 votes (73%)
Thai Airways (124 votes)
I won - the airline just paid up 16 votes (13%)
I won - but I had to fight (eg, appealed to the CAA/other body) 4 votes (3%)
I lost – but I didn’t appeal to the CAA/other body 6 votes (5%)
I lost - after appeal to the CAA/other body 4 votes (3%)
It’s still ongoing 94 votes (76%)
Thomas Cook (7305 votes)
I won - the airline just paid up 1408 votes (19%)
I won - but I had to fight (eg, appealed to the CAA/other body) 402 votes (6%)
I lost – but I didn’t appeal to the CAA/other body 1020 votes (14%)
I lost - after appeal to the CAA/other body 394 votes (5%)
It’s still ongoing 4081 votes (56%)
Thomson (8460 votes)
I won - the airline just paid up 822 votes (10%)
I won - but I had to fight (eg, appealed to the CAA/other body) 425 votes (5%)
I lost – but I didn’t appeal to the CAA/other body 1432 votes (17%)
I lost - after appeal to the CAA/other body 384 votes (5%)
It’s still ongoing 5397 votes (64%)
Turkish Airlines (298 votes)
I won - the airline just paid up 33 votes (11%)
I won - but I had to fight (eg, appealed to the CAA/other body) 8 votes (3%)
I lost – but I didn’t appeal to the CAA/other body 31 votes (10%)
I lost - after appeal to the CAA/other body 7 votes (2%)
It’s still ongoing 219 votes (73%)
United (705 votes)
I won - the airline just paid up 121 votes (17%)
I won - but I had to fight (eg, appealed to the CAA/other body) 40 votes (6%)
I lost – but I didn’t appeal to the CAA/other body 72 votes (10%)
I lost - after appeal to the CAA/other body 25 votes (4%)
It’s still ongoing 447 votes (63%)
US Airways (191 votes)
I won - the airline just paid up 31 votes (16%)
I won - but I had to fight (eg, appealed to the CAA/other body) 8 votes (4%)
I lost – but I didn’t appeal to the CAA/other body 23 votes (12%)
I lost - after appeal to the CAA/other body 14 votes (7%)
It’s still ongoing 115 votes (60%)
Virgin Atlantic (1747 votes)
I won - the airline just paid up 369 votes (21%)
I won - but I had to fight (eg, appealed to the CAA/other body) 87 votes (5%)
I lost – but I didn’t appeal to the CAA/other body 411 votes (24%)
I lost - after appeal to the CAA/other body 110 votes (6%)
It’s still ongoing 770 votes (44%)
Wizz Air (560 votes)
I won - the airline just paid up 49 votes (9%)
I won - but I had to fight (eg, appealed to the CAA/other body) 51 votes (9%)
I lost – but I didn’t appeal to the CAA/other body 74 votes (13%)
I lost - after appeal to the CAA/other body 19 votes (3%)
It’s still ongoing 367 votes (66%)
Other (1333 votes)
I won - the airline just paid up 159 votes (12%)
I won - but I had to fight (eg, appealed to the CAA/other body) 57 votes (4%)
I lost – but I didn’t appeal to the CAA/other body 146 votes (11%)
I lost - after appeal to the CAA/other body 57 votes (4%)
It’s still ongoing 914 votes (69%)

                   57,177 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.