Have you tried to claim compensation for flight delays?

30 July 2013

Some airlines play hardball with flight delay compensation claims, others pay up when cash is due. If you’ve tried to claim since new rules opened the floodgates in late 2012, please tell us how it went below. For more info see Flight Delays Compensation.

Results

**Aegean Airlines (183 votes)**

I won - the airline just paid up		88 votes (48%)
I won - but I had to fight (eg, appealed to the CAA/other body)		28 votes (15%)
I lost – but I didn’t appeal to the CAA/other body		8 votes (4%)
I lost - after appeal to the CAA/other body		3 votes (2%)
It’s still ongoing		56 votes (31%)

**Aeroflot (49 votes)**

I won - the airline just paid up		6 votes (12%)
I won - but I had to fight (eg, appealed to the CAA/other body)		2 votes (4%)
I lost – but I didn’t appeal to the CAA/other body		6 votes (12%)
I lost - after appeal to the CAA/other body		3 votes (6%)
It’s still ongoing		32 votes (65%)

**Aer Lingus (535 votes)**

I won - the airline just paid up		45 votes (8%)
I won - but I had to fight (eg, appealed to the CAA/other body)		26 votes (5%)
I lost – but I didn’t appeal to the CAA/other body		108 votes (20%)
I lost - after appeal to the CAA/other body		28 votes (5%)
It’s still ongoing		328 votes (61%)

**Air Asia (33 votes)**

I won - the airline just paid up		8 votes (24%)
I won - but I had to fight (eg, appealed to the CAA/other body)		1 votes (3%)
I lost – but I didn’t appeal to the CAA/other body		3 votes (9%)
I lost - after appeal to the CAA/other body		1 votes (3%)
It’s still ongoing		20 votes (61%)

**Air Berlin (98 votes)**

I won - the airline just paid up		10 votes (10%)
I won - but I had to fight (eg, appealed to the CAA/other body)		4 votes (4%)
I lost – but I didn’t appeal to the CAA/other body		6 votes (6%)
I lost - after appeal to the CAA/other body		2 votes (2%)
It’s still ongoing		76 votes (78%)

**Air Canada (267 votes)**

I won - the airline just paid up		51 votes (19%)
I won - but I had to fight (eg, appealed to the CAA/other body)		28 votes (10%)
I lost – but I didn’t appeal to the CAA/other body		31 votes (12%)
I lost - after appeal to the CAA/other body		8 votes (3%)
It’s still ongoing		149 votes (56%)

**Air China (41 votes)**

I won - the airline just paid up		2 votes (5%)
I won - but I had to fight (eg, appealed to the CAA/other body)		1 votes (2%)
I lost – but I didn’t appeal to the CAA/other body		5 votes (12%)
I lost - after appeal to the CAA/other body		2 votes (5%)
It’s still ongoing		31 votes (76%)

**Air France (662 votes)**

I won - the airline just paid up		168 votes (25%)
I won - but I had to fight (eg, appealed to the CAA/other body)		34 votes (5%)
I lost – but I didn’t appeal to the CAA/other body		79 votes (12%)
I lost - after appeal to the CAA/other body		26 votes (4%)
It’s still ongoing		355 votes (54%)

**Air India (240 votes)**

I won - the airline just paid up		24 votes (10%)
I won - but I had to fight (eg, appealed to the CAA/other body)		8 votes (3%)
I lost – but I didn’t appeal to the CAA/other body		25 votes (10%)
I lost - after appeal to the CAA/other body		5 votes (2%)
It’s still ongoing		178 votes (74%)

**Air New Zealand (26 votes)**

I won - the airline just paid up		6 votes (23%)
I won - but I had to fight (eg, appealed to the CAA/other body)		1 votes (4%)
I lost – but I didn’t appeal to the CAA/other body		7 votes (27%)
I lost - after appeal to the CAA/other body		0 votes (0%)
It’s still ongoing		12 votes (46%)

**Alitalia (140 votes)**

I won - the airline just paid up		6 votes (4%)
I won - but I had to fight (eg, appealed to the CAA/other body)		5 votes (4%)
I lost – but I didn’t appeal to the CAA/other body		19 votes (14%)
I lost - after appeal to the CAA/other body		9 votes (6%)
It’s still ongoing		101 votes (72%)

**American Airlines (685 votes)**

I won - the airline just paid up		121 votes (18%)
I won - but I had to fight (eg, appealed to the CAA/other body)		23 votes (3%)
I lost – but I didn’t appeal to the CAA/other body		69 votes (10%)
I lost - after appeal to the CAA/other body		16 votes (2%)
It’s still ongoing		456 votes (67%)

**ANA (5 votes)**

I won - the airline just paid up		2 votes (40%)
I won - but I had to fight (eg, appealed to the CAA/other body)		0 votes (0%)
I lost – but I didn’t appeal to the CAA/other body		0 votes (0%)
I lost - after appeal to the CAA/other body		0 votes (0%)
It’s still ongoing		3 votes (60%)

**BMI Regional (176 votes)**

I won - the airline just paid up		13 votes (7%)
I won - but I had to fight (eg, appealed to the CAA/other body)		5 votes (3%)
I lost – but I didn’t appeal to the CAA/other body		36 votes (20%)
I lost - after appeal to the CAA/other body		5 votes (3%)
It’s still ongoing		117 votes (66%)

**British Airways (5536 votes)**

I won - the airline just paid up		1792 votes (32%)
I won - but I had to fight (eg, appealed to the CAA/other body)		236 votes (4%)
I lost – but I didn’t appeal to the CAA/other body		675 votes (12%)
I lost - after appeal to the CAA/other body		97 votes (2%)
It’s still ongoing		2736 votes (49%)

**Brussels Airlines (213 votes)**

I won - the airline just paid up		56 votes (26%)
I won - but I had to fight (eg, appealed to the CAA/other body)		7 votes (3%)
I lost – but I didn’t appeal to the CAA/other body		17 votes (8%)
I lost - after appeal to the CAA/other body		6 votes (3%)
It’s still ongoing		127 votes (60%)

**Cathay Pacific (116 votes)**

I won - the airline just paid up		23 votes (20%)
I won - but I had to fight (eg, appealed to the CAA/other body)		6 votes (5%)
I lost – but I didn’t appeal to the CAA/other body		10 votes (9%)
I lost - after appeal to the CAA/other body		4 votes (3%)
It’s still ongoing		73 votes (63%)

**Continental (62 votes)**

I won - the airline just paid up		8 votes (13%)
I won - but I had to fight (eg, appealed to the CAA/other body)		2 votes (3%)
I lost – but I didn’t appeal to the CAA/other body		18 votes (29%)
I lost - after appeal to the CAA/other body		5 votes (8%)
It’s still ongoing		29 votes (47%)

**Croatia Airlines (24 votes)**

I won - the airline just paid up		7 votes (29%)
I won - but I had to fight (eg, appealed to the CAA/other body)		0 votes (0%)
I lost – but I didn’t appeal to the CAA/other body		4 votes (17%)
I lost - after appeal to the CAA/other body		0 votes (0%)
It’s still ongoing		13 votes (54%)

**Cyprus Airways (17 votes)**

I won - the airline just paid up		1 votes (6%)
I won - but I had to fight (eg, appealed to the CAA/other body)		0 votes (0%)
I lost – but I didn’t appeal to the CAA/other body		4 votes (24%)
I lost - after appeal to the CAA/other body		3 votes (18%)
It’s still ongoing		9 votes (53%)

**Delta (295 votes)**

I won - the airline just paid up		46 votes (16%)
I won - but I had to fight (eg, appealed to the CAA/other body)		8 votes (3%)
I lost – but I didn’t appeal to the CAA/other body		32 votes (11%)
I lost - after appeal to the CAA/other body		7 votes (2%)
It’s still ongoing		202 votes (68%)

**Eastern Airways (44 votes)**

I won - the airline just paid up		13 votes (30%)
I won - but I had to fight (eg, appealed to the CAA/other body)		2 votes (5%)
I lost – but I didn’t appeal to the CAA/other body		3 votes (7%)
I lost - after appeal to the CAA/other body		2 votes (5%)
It’s still ongoing		24 votes (55%)

**Easyjet (6871 votes)**

I won - the airline just paid up		1249 votes (18%)
I won - but I had to fight (eg, appealed to the CAA/other body)		259 votes (4%)
I lost – but I didn’t appeal to the CAA/other body		927 votes (13%)
I lost - after appeal to the CAA/other body		136 votes (2%)
It’s still ongoing		4300 votes (63%)

**El Al (44 votes)**

I won - the airline just paid up		9 votes (20%)
I won - but I had to fight (eg, appealed to the CAA/other body)		0 votes (0%)
I lost – but I didn’t appeal to the CAA/other body		10 votes (23%)
I lost - after appeal to the CAA/other body		0 votes (0%)
It’s still ongoing		25 votes (57%)

**Emirates (904 votes)**

I won - the airline just paid up		104 votes (12%)
I won - but I had to fight (eg, appealed to the CAA/other body)		20 votes (2%)
I lost – but I didn’t appeal to the CAA/other body		158 votes (17%)
I lost - after appeal to the CAA/other body		46 votes (5%)
It’s still ongoing		576 votes (64%)

**Etihad (341 votes)**

I won - the airline just paid up		32 votes (9%)
I won - but I had to fight (eg, appealed to the CAA/other body)		11 votes (3%)
I lost – but I didn’t appeal to the CAA/other body		33 votes (10%)
I lost - after appeal to the CAA/other body		9 votes (3%)
It’s still ongoing		256 votes (75%)

**Finnair (143 votes)**

I won - the airline just paid up		13 votes (9%)
I won - but I had to fight (eg, appealed to the CAA/other body)		6 votes (4%)
I lost – but I didn’t appeal to the CAA/other body		18 votes (13%)
I lost - after appeal to the CAA/other body		1 votes (1%)
It’s still ongoing		105 votes (73%)

**Flybe (1618 votes)**

I won - the airline just paid up		449 votes (28%)
I won - but I had to fight (eg, appealed to the CAA/other body)		59 votes (4%)
I lost – but I didn’t appeal to the CAA/other body		100 votes (6%)
I lost - after appeal to the CAA/other body		27 votes (2%)
It’s still ongoing		983 votes (61%)

**Germanwings (175 votes)**

I won - the airline just paid up		15 votes (9%)
I won - but I had to fight (eg, appealed to the CAA/other body)		8 votes (5%)
I lost – but I didn’t appeal to the CAA/other body		10 votes (6%)
I lost - after appeal to the CAA/other body		6 votes (3%)
It’s still ongoing		136 votes (78%)

**Iberia (367 votes)**

I won - the airline just paid up		11 votes (3%)
I won - but I had to fight (eg, appealed to the CAA/other body)		28 votes (8%)
I lost – but I didn’t appeal to the CAA/other body		53 votes (14%)
I lost - after appeal to the CAA/other body		9 votes (2%)
It’s still ongoing		266 votes (72%)

**Icelandair (136 votes)**

I won - the airline just paid up		43 votes (32%)
I won - but I had to fight (eg, appealed to the CAA/other body)		5 votes (4%)
I lost – but I didn’t appeal to the CAA/other body		8 votes (6%)
I lost - after appeal to the CAA/other body		5 votes (4%)
It’s still ongoing		75 votes (55%)

**Jet Airways (109 votes)**

I won - the airline just paid up		19 votes (17%)
I won - but I had to fight (eg, appealed to the CAA/other body)		3 votes (3%)
I lost – but I didn’t appeal to the CAA/other body		14 votes (13%)
I lost - after appeal to the CAA/other body		7 votes (6%)
It’s still ongoing		66 votes (61%)

**Jet2.com (3073 votes)**

I won - the airline just paid up		241 votes (8%)
I won - but I had to fight (eg, appealed to the CAA/other body)		92 votes (3%)
I lost – but I didn’t appeal to the CAA/other body		648 votes (21%)
I lost - after appeal to the CAA/other body		140 votes (5%)
It’s still ongoing		1952 votes (64%)

**Kenya Airways (62 votes)**

I won - the airline just paid up		13 votes (21%)
I won - but I had to fight (eg, appealed to the CAA/other body)		5 votes (8%)
I lost – but I didn’t appeal to the CAA/other body		9 votes (15%)
I lost - after appeal to the CAA/other body		1 votes (2%)
It’s still ongoing		34 votes (55%)

**KLM (869 votes)**

I won - the airline just paid up		228 votes (26%)
I won - but I had to fight (eg, appealed to the CAA/other body)		34 votes (4%)
I lost – but I didn’t appeal to the CAA/other body		120 votes (14%)
I lost - after appeal to the CAA/other body		17 votes (2%)
It’s still ongoing		470 votes (54%)

**Korea Air (5 votes)**

I won - the airline just paid up		1 votes (20%)
I won - but I had to fight (eg, appealed to the CAA/other body)		0 votes (0%)
I lost – but I didn’t appeal to the CAA/other body		1 votes (20%)
I lost - after appeal to the CAA/other body		0 votes (0%)
It’s still ongoing		3 votes (60%)

**Loganair (91 votes)**

I won - the airline just paid up		30 votes (33%)
I won - but I had to fight (eg, appealed to the CAA/other body)		3 votes (3%)
I lost – but I didn’t appeal to the CAA/other body		14 votes (15%)
I lost - after appeal to the CAA/other body		0 votes (0%)
It’s still ongoing		44 votes (48%)

**LOT Polish Airlines (56 votes)**

I won - the airline just paid up		8 votes (14%)
I won - but I had to fight (eg, appealed to the CAA/other body)		1 votes (2%)
I lost – but I didn’t appeal to the CAA/other body		7 votes (13%)
I lost - after appeal to the CAA/other body		1 votes (2%)
It’s still ongoing		39 votes (70%)

**Lufthansa (600 votes)**

I won - the airline just paid up		90 votes (15%)
I won - but I had to fight (eg, appealed to the CAA/other body)		30 votes (5%)
I lost – but I didn’t appeal to the CAA/other body		89 votes (15%)
I lost - after appeal to the CAA/other body		18 votes (3%)
It’s still ongoing		373 votes (62%)

**Malaysia Airlines (230 votes)**

I won - the airline just paid up		34 votes (15%)
I won - but I had to fight (eg, appealed to the CAA/other body)		7 votes (3%)
I lost – but I didn’t appeal to the CAA/other body		24 votes (10%)
I lost - after appeal to the CAA/other body		7 votes (3%)
It’s still ongoing		158 votes (69%)

**Monarch (4909 votes)**

I won - the airline just paid up		623 votes (13%)
I won - but I had to fight (eg, appealed to the CAA/other body)		247 votes (5%)
I lost – but I didn’t appeal to the CAA/other body		1103 votes (22%)
I lost - after appeal to the CAA/other body		301 votes (6%)
It’s still ongoing		2635 votes (54%)

**Norwegian (1110 votes)**

I won - the airline just paid up		85 votes (8%)
I won - but I had to fight (eg, appealed to the CAA/other body)		44 votes (4%)
I lost – but I didn’t appeal to the CAA/other body		127 votes (11%)
I lost - after appeal to the CAA/other body		12 votes (1%)
It’s still ongoing		842 votes (76%)

**Pegasus (100 votes)**

I won - the airline just paid up		4 votes (4%)
I won - but I had to fight (eg, appealed to the CAA/other body)		1 votes (1%)
I lost – but I didn’t appeal to the CAA/other body		7 votes (7%)
I lost - after appeal to the CAA/other body		3 votes (3%)
It’s still ongoing		85 votes (85%)

**Qantas (169 votes)**

I won - the airline just paid up		49 votes (29%)
I won - but I had to fight (eg, appealed to the CAA/other body)		3 votes (2%)
I lost – but I didn’t appeal to the CAA/other body		25 votes (15%)
I lost - after appeal to the CAA/other body		2 votes (1%)
It’s still ongoing		90 votes (53%)

**Qatar Airlines (350 votes)**

I won - the airline just paid up		54 votes (15%)
I won - but I had to fight (eg, appealed to the CAA/other body)		19 votes (5%)
I lost – but I didn’t appeal to the CAA/other body		52 votes (15%)
I lost - after appeal to the CAA/other body		13 votes (4%)
It’s still ongoing		212 votes (61%)

**Ryanair (3678 votes)**

I won - the airline just paid up		417 votes (11%)
I won - but I had to fight (eg, appealed to the CAA/other body)		148 votes (4%)
I lost – but I didn’t appeal to the CAA/other body		658 votes (18%)
I lost - after appeal to the CAA/other body		95 votes (3%)
It’s still ongoing		2360 votes (64%)

**SAS (177 votes)**

I won - the airline just paid up		42 votes (24%)
I won - but I had to fight (eg, appealed to the CAA/other body)		9 votes (5%)
I lost – but I didn’t appeal to the CAA/other body		17 votes (10%)
I lost - after appeal to the CAA/other body		4 votes (2%)
It’s still ongoing		105 votes (59%)

**Singapore Airlines (141 votes)**

I won - the airline just paid up		24 votes (17%)
I won - but I had to fight (eg, appealed to the CAA/other body)		9 votes (6%)
I lost – but I didn’t appeal to the CAA/other body		20 votes (14%)
I lost - after appeal to the CAA/other body		7 votes (5%)
It’s still ongoing		81 votes (57%)

**South African Airways (40 votes)**

I won - the airline just paid up		4 votes (10%)
I won - but I had to fight (eg, appealed to the CAA/other body)		3 votes (8%)
I lost – but I didn’t appeal to the CAA/other body		9 votes (23%)
I lost - after appeal to the CAA/other body		2 votes (5%)
It’s still ongoing		22 votes (55%)

**Swiss (271 votes)**

I won - the airline just paid up		22 votes (8%)
I won - but I had to fight (eg, appealed to the CAA/other body)		19 votes (7%)
I lost – but I didn’t appeal to the CAA/other body		40 votes (15%)
I lost - after appeal to the CAA/other body		8 votes (3%)
It’s still ongoing		182 votes (67%)

**TAP Portugal (368 votes)**

I won - the airline just paid up		44 votes (12%)
I won - but I had to fight (eg, appealed to the CAA/other body)		27 votes (7%)
I lost – but I didn’t appeal to the CAA/other body		23 votes (6%)
I lost - after appeal to the CAA/other body		4 votes (1%)
It’s still ongoing		270 votes (73%)

**Thai Airways (124 votes)**

I won - the airline just paid up		16 votes (13%)
I won - but I had to fight (eg, appealed to the CAA/other body)		4 votes (3%)
I lost – but I didn’t appeal to the CAA/other body		6 votes (5%)
I lost - after appeal to the CAA/other body		4 votes (3%)
It’s still ongoing		94 votes (76%)

**Thomas Cook (7305 votes)**

I won - the airline just paid up		1408 votes (19%)
I won - but I had to fight (eg, appealed to the CAA/other body)		402 votes (6%)
I lost – but I didn’t appeal to the CAA/other body		1020 votes (14%)
I lost - after appeal to the CAA/other body		394 votes (5%)
It’s still ongoing		4081 votes (56%)

**Thomson (8460 votes)**

I won - the airline just paid up		822 votes (10%)
I won - but I had to fight (eg, appealed to the CAA/other body)		425 votes (5%)
I lost – but I didn’t appeal to the CAA/other body		1432 votes (17%)
I lost - after appeal to the CAA/other body		384 votes (5%)
It’s still ongoing		5397 votes (64%)

**Turkish Airlines (298 votes)**

I won - the airline just paid up		33 votes (11%)
I won - but I had to fight (eg, appealed to the CAA/other body)		8 votes (3%)
I lost – but I didn’t appeal to the CAA/other body		31 votes (10%)
I lost - after appeal to the CAA/other body		7 votes (2%)
It’s still ongoing		219 votes (73%)

**United (705 votes)**

I won - the airline just paid up		121 votes (17%)
I won - but I had to fight (eg, appealed to the CAA/other body)		40 votes (6%)
I lost – but I didn’t appeal to the CAA/other body		72 votes (10%)
I lost - after appeal to the CAA/other body		25 votes (4%)
It’s still ongoing		447 votes (63%)

**US Airways (191 votes)**

I won - the airline just paid up		31 votes (16%)
I won - but I had to fight (eg, appealed to the CAA/other body)		8 votes (4%)
I lost – but I didn’t appeal to the CAA/other body		23 votes (12%)
I lost - after appeal to the CAA/other body		14 votes (7%)
It’s still ongoing		115 votes (60%)

**Virgin Atlantic (1747 votes)**

I won - the airline just paid up		369 votes (21%)
I won - but I had to fight (eg, appealed to the CAA/other body)		87 votes (5%)
I lost – but I didn’t appeal to the CAA/other body		411 votes (24%)
I lost - after appeal to the CAA/other body		110 votes (6%)
It’s still ongoing		770 votes (44%)

**Wizz Air (560 votes)**

I won - the airline just paid up		49 votes (9%)
I won - but I had to fight (eg, appealed to the CAA/other body)		51 votes (9%)
I lost – but I didn’t appeal to the CAA/other body		74 votes (13%)
I lost - after appeal to the CAA/other body		19 votes (3%)
It’s still ongoing		367 votes (66%)

**Other (1333 votes)**

I won - the airline just paid up		159 votes (12%)
I won - but I had to fight (eg, appealed to the CAA/other body)		57 votes (4%)
I lost – but I didn’t appeal to the CAA/other body		146 votes (11%)
I lost - after appeal to the CAA/other body		57 votes (4%)
It’s still ongoing		914 votes (69%)

57,177 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.

Go to MSE Polls archive

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