How do you rate your bank account's service?

How do you rate your bank account's service?

We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products, or service from before six months ago.

Results

Bank of Scotland (160 votes)
I'm usually in-credit – POOR service in last 6 months 26 votes (16%)
I'm usually in-credit – OK service in last 6 months 61 votes (38%)
I'm usually in-credit – GREAT service in last 6 months 57 votes (36%)
I'm usually overdrawn – POOR service in last 6 months 7 votes (4%)
I'm usually overdrawn – OK service in last 6 months 8 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months 1 votes (1%)
Barclays Bank (656 votes)
I'm usually in-credit – POOR service in last 6 months 62 votes (9%)
I'm usually in-credit – OK service in last 6 months 233 votes (36%)
I'm usually in-credit – GREAT service in last 6 months 280 votes (43%)
I'm usually overdrawn – POOR service in last 6 months 20 votes (3%)
I'm usually overdrawn – OK service in last 6 months 28 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months 33 votes (5%)
Cahoot (43 votes)
I'm usually in-credit – POOR service in last 6 months 0 votes (0%)
I'm usually in-credit – OK service in last 6 months 13 votes (30%)
I'm usually in-credit – GREAT service in last 6 months 27 votes (63%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 3 votes (7%)
Co-op Bank (447 votes)
I'm usually in-credit – POOR service in last 6 months 23 votes (5%)
I'm usually in-credit – OK service in last 6 months 82 votes (18%)
I'm usually in-credit – GREAT service in last 6 months 312 votes (70%)
I'm usually overdrawn – POOR service in last 6 months 5 votes (1%)
I'm usually overdrawn – OK service in last 6 months 5 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 20 votes (4%)
First Direct (1191 votes)
I'm usually in-credit – POOR service in last 6 months 13 votes (1%)
I'm usually in-credit – OK service in last 6 months 50 votes (4%)
I'm usually in-credit – GREAT service in last 6 months 1007 votes (85%)
I'm usually overdrawn – POOR service in last 6 months 3 votes (0%)
I'm usually overdrawn – OK service in last 6 months 16 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 102 votes (9%)
Halifax Reward account ONLY – other Halifax below (598 votes)
I'm usually in-credit – POOR service in last 6 months 37 votes (6%)
I'm usually in-credit – OK service in last 6 months 189 votes (32%)
I'm usually in-credit – GREAT service in last 6 months 326 votes (55%)
I'm usually overdrawn – POOR service in last 6 months 15 votes (3%)
I'm usually overdrawn – OK service in last 6 months 21 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months 10 votes (2%)
Halifax accounts – excluding the Reward account (165 votes)
I'm usually in-credit – POOR service in last 6 months 22 votes (13%)
I'm usually in-credit – OK service in last 6 months 63 votes (38%)
I'm usually in-credit – GREAT service in last 6 months 63 votes (38%)
I'm usually overdrawn – POOR service in last 6 months 6 votes (4%)
I'm usually overdrawn – OK service in last 6 months 7 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months 4 votes (2%)
HSBC (553 votes)
I'm usually in-credit – POOR service in last 6 months 54 votes (10%)
I'm usually in-credit – OK service in last 6 months 210 votes (38%)
I'm usually in-credit – GREAT service in last 6 months 211 votes (38%)
I'm usually overdrawn – POOR service in last 6 months 27 votes (5%)
I'm usually overdrawn – OK service in last 6 months 21 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months 30 votes (5%)
Lloyds TSB (827 votes)
I'm usually in-credit – POOR service in last 6 months 78 votes (9%)
I'm usually in-credit – OK service in last 6 months 290 votes (35%)
I'm usually in-credit – GREAT service in last 6 months 362 votes (44%)
I'm usually overdrawn – POOR service in last 6 months 28 votes (3%)
I'm usually overdrawn – OK service in last 6 months 41 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months 28 votes (3%)
M&S Bank (11 votes)
I'm usually in-credit – POOR service in last 6 months 2 votes (18%)
I'm usually in-credit – OK service in last 6 months 2 votes (18%)
I'm usually in-credit – GREAT service in last 6 months 6 votes (55%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 1 votes (9%)
Metro Bank (17 votes)
I'm usually in-credit – POOR service in last 6 months 2 votes (12%)
I'm usually in-credit – OK service in last 6 months 1 votes (6%)
I'm usually in-credit – GREAT service in last 6 months 14 votes (82%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
Nationwide (1002 votes)
I'm usually in-credit – POOR service in last 6 months 38 votes (4%)
I'm usually in-credit – OK service in last 6 months 201 votes (20%)
I'm usually in-credit – GREAT service in last 6 months 673 votes (67%)
I'm usually overdrawn – POOR service in last 6 months 17 votes (2%)
I'm usually overdrawn – OK service in last 6 months 16 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 57 votes (6%)
NatWest/Royal Bank Of Scotland (871 votes)
I'm usually in-credit – POOR service in last 6 months 91 votes (10%)
I'm usually in-credit – OK service in last 6 months 295 votes (34%)
I'm usually in-credit – GREAT service in last 6 months 362 votes (42%)
I'm usually overdrawn – POOR service in last 6 months 28 votes (3%)
I'm usually overdrawn – OK service in last 6 months 42 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months 53 votes (6%)
Santander 123 account ONLY - other Santander below (872 votes)
I'm usually in-credit – POOR service in last 6 months 41 votes (5%)
I'm usually in-credit – OK service in last 6 months 160 votes (18%)
I'm usually in-credit – GREAT service in last 6 months 635 votes (73%)
I'm usually overdrawn – POOR service in last 6 months 5 votes (1%)
I'm usually overdrawn – OK service in last 6 months 11 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 20 votes (2%)
Santander accounts - EXCLUDING Santander 123 (411 votes)
I'm usually in-credit – POOR service in last 6 months 71 votes (17%)
I'm usually in-credit – OK service in last 6 months 147 votes (36%)
I'm usually in-credit – GREAT service in last 6 months 124 votes (30%)
I'm usually overdrawn – POOR service in last 6 months 22 votes (5%)
I'm usually overdrawn – OK service in last 6 months 27 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months 20 votes (5%)
Smile (206 votes)
I'm usually in-credit – POOR service in last 6 months 9 votes (4%)
I'm usually in-credit – OK service in last 6 months 30 votes (15%)
I'm usually in-credit – GREAT service in last 6 months 145 votes (70%)
I'm usually overdrawn – POOR service in last 6 months 2 votes (1%)
I'm usually overdrawn – OK service in last 6 months 3 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 17 votes (8%)
Think Money (22 votes)
I'm usually in-credit – POOR service in last 6 months 2 votes (9%)
I'm usually in-credit – OK service in last 6 months 0 votes (0%)
I'm usually in-credit – GREAT service in last 6 months 19 votes (86%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 1 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
Ulster Bank (31 votes)
I'm usually in-credit – POOR service in last 6 months 6 votes (19%)
I'm usually in-credit – OK service in last 6 months 9 votes (29%)
I'm usually in-credit – GREAT service in last 6 months 9 votes (29%)
I'm usually overdrawn – POOR service in last 6 months 4 votes (13%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 3 votes (10%)
Yorkshire/Clydesdale (168 votes)
I'm usually in-credit – POOR service in last 6 months 12 votes (7%)
I'm usually in-credit – OK service in last 6 months 61 votes (36%)
I'm usually in-credit – GREAT service in last 6 months 77 votes (46%)
I'm usually overdrawn – POOR service in last 6 months 4 votes (2%)
I'm usually overdrawn – OK service in last 6 months 6 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months 8 votes (5%)
Your local credit union (2 votes)
I'm usually in-credit – POOR service in last 6 months 0 votes (0%)
I'm usually in-credit – OK service in last 6 months 2 votes (100%)
I'm usually in-credit – GREAT service in last 6 months 0 votes (0%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
I don’t have a current account (14 votes)
  14 votes (100%)

                   8,267 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.