Is your home phone and broadband provider any good?

14 May 2013

Save

• My account
• Remove

Share

We can tell you who the cheapest providers are, but to find out if their service is any good, we need your help, so twice a year we ask you to tell us about your customer service experiences. Please rate your provider(s) on customer service (not price) over the past 6 MONTHS. Phone & broadband from same provider? Rate each service separately. Is your provider missing? Suggest it in the forum discussion.

We can tell you who the cheapest providers are, but to find out if their service is any good, we need your help, so twice a year we ask you to tell us about your customer service experiences. Please rate your provider(s) on customer service (not price) over the past 6 MONTHS. Phone & broadband from same provider? Rate each service separately. Is your provider missing? Suggest it in the forum discussion.

Results

24Talk

Home phone rating (6 votes)			Broadband rating (10 votes)
Good		3 votes (50%)	Good		5 votes (50%)
OK		1 votes (17%)	OK		3 votes (30%)
Poor		2 votes (33%)	Poor		2 votes (20%)

AAISP

It doesn't offer home phones.			Broadband rating (5 votes)
			Good		5 votes (100%)
			OK		0 votes (0%)
			Poor		0 votes (0%)

ADSL24

Home phone rating (3 votes)			Broadband rating (6 votes)
Good		2 votes (67%)	Good		5 votes (83%)
OK		1 votes (33%)	OK		1 votes (17%)
Poor		0 votes (0%)	Poor		0 votes (0%)

AOL

Home phone rating (71 votes)			Broadband rating (159 votes)
Good		52 votes (73%)	Good		56 votes (35%)
OK		14 votes (20%)	OK		59 votes (37%)
Poor		5 votes (7%)	Poor		44 votes (28%)

Aquiss

It doesn't offer home phones.			Broadband rating (1 votes)
			Good		1 votes (100%)
			OK		0 votes (0%)
			Poor		0 votes (0%)

Auracall

Home phone rating (0 votes)			It doesn't offer broadband.
Good		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Be (now owned by Sky)

Home phone rating (17 votes)			Broadband rating (48 votes)
Good		15 votes (88%)	Good		36 votes (75%)
OK		1 votes (6%)	OK		11 votes (23%)
Poor		1 votes (6%)	Poor		1 votes (2%)

BT

Home phone rating (2621 votes)			Broadband rating (1911 votes)
Good		1541 votes (59%)	Good		1074 votes (56%)
OK		789 votes (30%)	OK		393 votes (21%)
Poor		291 votes (11%)	Poor		444 votes (23%)

Demon

It doesn't offer home phones.			Broadband rating (18 votes)
			Good		9 votes (50%)
			OK		5 votes (28%)
			Poor		4 votes (22%)

Direct Save Telecom

Home phone rating (2 votes)			Broadband rating (3 votes)
Good		2 votes (100%)	Good		3 votes (100%)
OK		0 votes (0%)	OK		0 votes (0%)
Poor		0 votes (0%)	Poor		0 votes (0%)

Eclipse

Home phone rating (8 votes)			Broadband rating (22 votes)
Good		8 votes (100%)	Good		20 votes (91%)
OK		0 votes (0%)	OK		1 votes (5%)
Poor		0 votes (0%)	Poor		1 votes (5%)

EE (formerly Orange)

Home phone rating (119 votes)			Broadband rating (155 votes)
Good		67 votes (56%)	Good		62 votes (40%)
OK		38 votes (32%)	OK		49 votes (32%)
Poor		14 votes (12%)	Poor		44 votes (28%)

Fast

Home phone rating (0 votes)			Broadband rating (3 votes)
Good		0 votes (0%)	Good		1 votes (33%)
OK		0 votes (0%)	OK		1 votes (33%)
Poor		0 votes (0%)	Poor		1 votes (33%)

Firefly

It doesn't offer home phones.			Broadband rating (1 votes)
			Good		1 votes (100%)
			OK		0 votes (0%)
			Poor		0 votes (0%)

I don\'t have a home phone

It doesn't offer home phones.			It doesn't offer broadband.

I don\'t have home broadband

It doesn't offer home phones.			It doesn't offer broadband.

IDNet

Home phone rating (5 votes)			Broadband rating (7 votes)
Good		5 votes (100%)	Good		6 votes (86%)
OK		0 votes (0%)	OK		1 votes (14%)
Poor		0 votes (0%)	Poor		0 votes (0%)

John Lewis (formerly Greenbee/Waitrose)

Home phone rating (16 votes)			Broadband rating (19 votes)
Good		15 votes (94%)	Good		16 votes (84%)
OK		1 votes (6%)	OK		2 votes (11%)
Poor		0 votes (0%)	Poor		1 votes (5%)

Kingston Communications

Home phone rating (77 votes)			Broadband rating (77 votes)
Good		30 votes (39%)	Good		27 votes (35%)
OK		32 votes (42%)	OK		21 votes (27%)
Poor		15 votes (19%)	Poor		29 votes (38%)

Madasafish

Home phone rating (6 votes)			Broadband rating (15 votes)
Good		6 votes (100%)	Good		8 votes (53%)
OK		0 votes (0%)	OK		5 votes (33%)
Poor		0 votes (0%)	Poor		2 votes (13%)

O2 (now owned by Sky)

Home phone rating (166 votes)			Broadband rating (384 votes)
Good		120 votes (72%)	Good		261 votes (68%)
OK		38 votes (23%)	OK		84 votes (22%)
Poor		8 votes (5%)	Poor		39 votes (10%)

Pipex

Home phone rating (2 votes)			Broadband rating (7 votes)
Good		1 votes (50%)	Good		3 votes (43%)
OK		1 votes (50%)	OK		2 votes (29%)
Poor		0 votes (0%)	Poor		2 votes (29%)

Plusnet

Home phone rating (849 votes)			Broadband rating (1139 votes)
Good		734 votes (86%)	Good		928 votes (81%)
OK		91 votes (11%)	OK		145 votes (13%)
Poor		24 votes (3%)	Poor		66 votes (6%)

Post Office

Home phone rating (197 votes)			Broadband rating (143 votes)
Good		153 votes (78%)	Good		90 votes (63%)
OK		35 votes (18%)	OK		29 votes (20%)
Poor		9 votes (5%)	Poor		24 votes (17%)

Primus

Home phone rating (203 votes)			Broadband rating (87 votes)
Good		100 votes (49%)	Good		40 votes (46%)
OK		48 votes (24%)	OK		13 votes (15%)
Poor		55 votes (27%)	Poor		34 votes (39%)

Sky

Home phone rating (1085 votes)			Broadband rating (1162 votes)
Good		668 votes (62%)	Good		620 votes (53%)
OK		334 votes (31%)	OK		276 votes (24%)
Poor		83 votes (8%)	Poor		266 votes (23%)

Smallworld

Home phone rating (2 votes)			Broadband rating (2 votes)
Good		2 votes (100%)	Good		1 votes (50%)
OK		0 votes (0%)	OK		1 votes (50%)
Poor		0 votes (0%)	Poor		0 votes (0%)

Southern Electric

Home phone rating (7 votes)			Broadband rating (2 votes)
Good		4 votes (57%)	Good		2 votes (100%)
OK		3 votes (43%)	OK		0 votes (0%)
Poor		0 votes (0%)	Poor		0 votes (0%)

TalkTalk

Home phone rating (1330 votes)			Broadband rating (1308 votes)
Good		798 votes (60%)	Good		545 votes (42%)
OK		351 votes (26%)	OK		380 votes (29%)
Poor		181 votes (14%)	Poor		383 votes (29%)

Tesco

Home phone rating (64 votes)			Broadband rating (78 votes)
Good		38 votes (59%)	Good		33 votes (42%)
OK		21 votes (33%)	OK		21 votes (27%)
Poor		5 votes (8%)	Poor		24 votes (31%)

The Phone Co-op

Home phone rating (24 votes)			Broadband rating (25 votes)
Good		23 votes (96%)	Good		23 votes (92%)
OK		1 votes (4%)	OK		1 votes (4%)
Poor		0 votes (0%)	Poor		1 votes (4%)

Tiscali

Home phone rating (13 votes)			Broadband rating (37 votes)
Good		7 votes (54%)	Good		13 votes (35%)
OK		3 votes (23%)	OK		13 votes (35%)
Poor		3 votes (23%)	Poor		11 votes (30%)

Utility Warehouse

Home phone rating (45 votes)			Broadband rating (37 votes)
Good		38 votes (84%)	Good		29 votes (78%)
OK		6 votes (13%)	OK		1 votes (3%)
Poor		1 votes (2%)	Poor		7 votes (19%)

Virgin Media

Home phone rating (1307 votes)			Broadband rating (1495 votes)
Good		779 votes (60%)	Good		942 votes (63%)
OK		396 votes (30%)	OK		341 votes (23%)
Poor		132 votes (10%)	Poor		212 votes (14%)

Virgin National

Home phone rating (9 votes)			Broadband rating (16 votes)
Good		4 votes (44%)	Good		6 votes (38%)
OK		5 votes (56%)	OK		4 votes (25%)
Poor		0 votes (0%)	Poor		6 votes (38%)

Vivaciti

Home phone rating (0 votes)			Broadband rating (0 votes)
Good		0 votes (0%)	Good		0 votes (0%)
OK		0 votes (0%)	OK		0 votes (0%)
Poor		0 votes (0%)	Poor		0 votes (0%)

Xilo

Home phone rating (0 votes)			Broadband rating (2 votes)
Good		0 votes (0%)	Good		2 votes (100%)
OK		0 votes (0%)	OK		0 votes (0%)
Poor		0 votes (0%)	Poor		0 votes (0%)

YourCalls.net

Home phone rating (9 votes)			Broadband rating (4 votes)
Good		8 votes (89%)	Good		4 votes (100%)
OK		1 votes (11%)	OK		0 votes (0%)
Poor		0 votes (0%)	Poor		0 votes (0%)

Zen

Home phone rating (22 votes)			Broadband rating (59 votes)
Good		21 votes (95%)	Good		57 votes (97%)
OK		1 votes (5%)	OK		2 votes (3%)
Poor		0 votes (0%)	Poor		0 votes (0%)

Other

Home phone rating (36 votes)			Broadband rating (54 votes)
Good		24 votes (67%)	Good		25 votes (46%)
OK		10 votes (28%)	OK		20 votes (37%)
Poor		2 votes (6%)	Poor		9 votes (17%)

8,600 people have voted in this poll, of which 8279 rated their home phone provider and 8478 rated their broadband provider.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.