Is your energy company’s service any good?

6 October 2013

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Winter is coming, price hikes are due, many people will be switching. Would you recommend your energy firm's service to others? Please rate your current supplier’s SERVICE (not price) over the last six months (or less if you’ve recently switched). If you’ve gas and electricity with different suppliers please vote for both firms.

Winter is coming, price hikes are due, many people will be switching. Would you recommend your energy firm's service to others?

Please rate your current supplier’s SERVICE (not price) over the last six months (or less if you’ve recently switched).

If you’ve gas and electricity with different suppliers please vote for both firms.

Results

I don't know who my energy company is (50 votes)

		50 votes (100%)

British Gas (1172 votes)

Good		540 votes (46%)
OK		391 votes (33%)
Poor		241 votes (21%)

EDF (1470 votes)

Good		878 votes (60%)
OK		399 votes (27%)
Poor		193 votes (13%)

E.on (1022 votes)

Good		591 votes (58%)
OK		286 votes (28%)
Poor		145 votes (14%)

Npower (1020 votes)

Good		251 votes (25%)
OK		270 votes (26%)
Poor		499 votes (49%)

Scottish Power (1426 votes)

Good		757 votes (53%)
OK		432 votes (30%)
Poor		237 votes (17%)

Atlantic (part of SSE) (159 votes)

Good		124 votes (78%)
OK		28 votes (18%)
Poor		7 votes (4%)

Scottish Hydro (part of SSE) (125 votes)

Good		79 votes (63%)
OK		31 votes (25%)
Poor		15 votes (12%)

Southern Electric (part of SSE) (355 votes)

Good		217 votes (61%)
OK		92 votes (26%)
Poor		46 votes (13%)

SSE (137 votes)

Good		63 votes (46%)
OK		46 votes (34%)
Poor		28 votes (20%)

Swalec (part of SSE) (76 votes)

Good		42 votes (55%)
OK		24 votes (32%)
Poor		10 votes (13%)

Better Energy Supply (3 votes)

Good		0 votes (0%)
OK		2 votes (67%)
Poor		1 votes (33%)

Co-operative Energy (277 votes)

Good		218 votes (79%)
OK		41 votes (15%)
Poor		18 votes (6%)

Countrywide Farmers (5 votes)

Good		4 votes (80%)
OK		1 votes (20%)
Poor		0 votes (0%)

Ebico (150 votes)

Good		133 votes (89%)
OK		14 votes (9%)
Poor		3 votes (2%)

Ecotricity (115 votes)

Good		112 votes (97%)
OK		2 votes (2%)
Poor		1 votes (1%)

First Utility (399 votes)

Good		222 votes (56%)
OK		80 votes (20%)
Poor		97 votes (24%)

Flow Energy (57 votes)

Good		26 votes (46%)
OK		20 votes (35%)
Poor		11 votes (19%)

Good Energy (77 votes)

Good		68 votes (88%)
OK		6 votes (8%)
Poor		3 votes (4%)

Green Energy (13 votes)

Good		12 votes (92%)
OK		1 votes (8%)
Poor		0 votes (0%)

iSupplyEnergy (52 votes)

Good		26 votes (50%)
OK		12 votes (23%)
Poor		14 votes (27%)

Loco2 Energy (15 votes)

Good		10 votes (67%)
OK		4 votes (27%)
Poor		1 votes (7%)

M&S Energy (96 votes)

Good		68 votes (71%)
OK		22 votes (23%)
Poor		6 votes (6%)

Ovo Energy (477 votes)

Good		417 votes (87%)
OK		43 votes (9%)
Poor		17 votes (4%)

Sainsbury's Energy (103 votes)

Good		58 votes (56%)
OK		32 votes (31%)
Poor		13 votes (13%)

Spark Energy (71 votes)

Good		23 votes (32%)
OK		7 votes (10%)
Poor		41 votes (58%)

Telecom Plus/Utility Warehouse (724 votes)

Good		664 votes (92%)
OK		33 votes (5%)
Poor		27 votes (4%)

Utility Warehouse is a network marketing company. This means many of its customers also spread the word and sell the product, which can positively skew its votes.

Union Energy (7 votes)

Good		6 votes (86%)
OK		1 votes (14%)
Poor		0 votes (0%)

Utilita (31 votes)

Good		27 votes (87%)
OK		1 votes (3%)
Poor		3 votes (10%)

           8,952 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.