Parcel delivery firms: who are the best and worst?

2 January 2014

Parcel delivery horror stories range from no-shows to “they threw the goods over the fence” or “they lied that we weren't in”. Last year, we asked who the good guys and cowboys were – now we want to see if anything’s changed.

Please rate your overall experiences with these major firms DURING THE LAST YEAR (don’t rate if you haven’t experienced their service).

Results

**Collect Plus (1624 votes)**

Good		973 votes (60%)
OK		469 votes (29%)
Bad		182 votes (11%)

**City Link (3985 votes)**

Good		1374 votes (34%)
OK		1544 votes (39%)
Bad		1067 votes (27%)

**DHL (3432 votes)**

Good		1712 votes (50%)
OK		1310 votes (38%)
Bad		410 votes (12%)

**DPD (4493 votes)**

Good		3097 votes (69%)
OK		843 votes (19%)
Bad		553 votes (12%)

**Hermes (5316 votes)**

Good		2470 votes (46%)
OK		1258 votes (24%)
Bad		1588 votes (30%)

**Interlink (1451 votes)**

Good		580 votes (40%)
OK		638 votes (44%)
Bad		233 votes (16%)

**Parcelforce (5152 votes)**

Good		2778 votes (54%)
OK		1737 votes (34%)
Bad		637 votes (12%)

**Royal Mail Parcels (6051 votes)**

Good		3521 votes (58%)
OK		1835 votes (30%)
Bad		695 votes (11%)

**TNT (1987 votes)**

Good		648 votes (33%)
OK		943 votes (47%)
Bad		396 votes (20%)

**UPS (2967 votes)**

Good		1716 votes (58%)
OK		891 votes (30%)
Bad		360 votes (12%)

**UK Mail (2377 votes)**

Good		715 votes (30%)
OK		1052 votes (44%)
Bad		610 votes (26%)

**Yodel (5617 votes)**

Good		1256 votes (22%)
OK		1113 votes (20%)
Bad		3248 votes (58%)

**Never used a delivery firm**

Never used a delivery firm		23 votes

**Had deliveries but don't know which firm**

Had deliveries but don't know which firm		110 votes

8,997 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.

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