Parcel delivery firms: who are the best and worst?

Parcel delivery firms: who are the best and worst?

Parcel delivery horror stories range from no-shows to “they threw the goods over the fence” or “they lied that we weren't in”. Last year, we asked who the good guys and cowboys were – now we want to see if anything’s changed.

Please rate your overall experiences with these major firms DURING THE LAST YEAR (don’t rate if you haven’t experienced their service).

Results

Collect Plus (1624 votes)
Good 973 votes (60%)
OK 469 votes (29%)
Bad 182 votes (11%)
City Link (3985 votes)
Good 1374 votes (34%)
OK 1544 votes (39%)
Bad 1067 votes (27%)
DHL (3432 votes)
Good 1712 votes (50%)
OK 1310 votes (38%)
Bad 410 votes (12%)
DPD (4493 votes)
Good 3097 votes (69%)
OK 843 votes (19%)
Bad 553 votes (12%)
Hermes (5316 votes)
Good 2470 votes (46%)
OK 1258 votes (24%)
Bad 1588 votes (30%)
Interlink (1451 votes)
Good 580 votes (40%)
OK 638 votes (44%)
Bad 233 votes (16%)
Parcelforce (5152 votes)
Good 2778 votes (54%)
OK 1737 votes (34%)
Bad 637 votes (12%)
Royal Mail Parcels (6051 votes)
Good 3521 votes (58%)
OK 1835 votes (30%)
Bad 695 votes (11%)
TNT (1987 votes)
Good 648 votes (33%)
OK 943 votes (47%)
Bad 396 votes (20%)
UPS (2967 votes)
Good 1716 votes (58%)
OK 891 votes (30%)
Bad 360 votes (12%)
UK Mail (2377 votes)
Good 715 votes (30%)
OK 1052 votes (44%)
Bad 610 votes (26%)
Yodel (5617 votes)
Good 1256 votes (22%)
OK 1113 votes (20%)
Bad 3248 votes (58%)
Never used a delivery firm
Never used a delivery firm   23 votes
Had deliveries but don't know which firm
Had deliveries but don't know which firm   110 votes

           8,997 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.