Is your energy company's service any good?

Is your energy company's service any good?

Winter’s here which means energy bills come to the fore – and poor service can cause real harm. So we’re doing our regular feedback poll to find out how each company is performing.

Please rate your current supplier’s SERVICE (not price) over the last SIX MONTHS (or less if you’ve recently switched). If you’ve gas and electricity with different firms, please vote for both.

Results

Atlantic (part of SSE) (85 votes)
Great 54 votes (64%)
OK 23 votes (27%)
Poor 8 votes (9%)
Better Energy Supply (11 votes)
Great 7 votes (64%)
OK 3 votes (27%)
Poor 1 votes (9%)
British Gas (666 votes)
Great 248 votes (37%)
OK 265 votes (40%)
Poor 153 votes (23%)
Co-operative Energy (291 votes)
Great 184 votes (63%)
OK 88 votes (30%)
Poor 19 votes (7%)
E.on (741 votes)
Great 390 votes (53%)
OK 247 votes (33%)
Poor 104 votes (14%)
Ebico (113 votes)
Great 93 votes (82%)
OK 14 votes (12%)
Poor 6 votes (5%)
Ecotricity (93 votes)
Great 76 votes (82%)
OK 3 votes (3%)
Poor 14 votes (15%)
EDF (996 votes)
Great 546 votes (55%)
OK 329 votes (33%)
Poor 121 votes (12%)
Extra Energy (96 votes)
Great 39 votes (41%)
OK 20 votes (21%)
Poor 37 votes (39%)
First Utility (847 votes)
Great 361 votes (43%)
OK 205 votes (24%)
Poor 281 votes (33%)
Flow Energy (119 votes)
Great 91 votes (76%)
OK 22 votes (18%)
Poor 6 votes (5%)
Good Energy (127 votes)
Great 116 votes (91%)
OK 5 votes (4%)
Poor 6 votes (5%)
Green Energy (17 votes)
Great 15 votes (88%)
OK 0 votes (0%)
Poor 2 votes (12%)
Green Star Energy (41 votes)
Great 31 votes (76%)
OK 8 votes (20%)
Poor 2 votes (5%)
iSupplyEnergy (79 votes)
Great 35 votes (44%)
OK 21 votes (27%)
Poor 23 votes (29%)
Loco2 Energy (8 votes)
Great 6 votes (75%)
OK 1 votes (13%)
Poor 1 votes (13%)
M&S Energy (93 votes)
Great 51 votes (55%)
OK 34 votes (37%)
Poor 8 votes (9%)
Npower (982 votes)
Great 170 votes (17%)
OK 213 votes (22%)
Poor 599 votes (61%)
Ovo Energy (1034 votes)
Great 836 votes (81%)
OK 126 votes (12%)
Poor 72 votes (7%)
Sainsbury’s Energy (76 votes)
Great 33 votes (43%)
OK 26 votes (34%)
Poor 17 votes (22%)
Scottish Hydro (part of SSE) (79 votes)
Great 41 votes (52%)
OK 19 votes (24%)
Poor 19 votes (24%)
Scottish Power (1183 votes)
Great 201 votes (17%)
OK 292 votes (25%)
Poor 690 votes (58%)
Spark Energy (62 votes)
Great 26 votes (42%)
OK 18 votes (29%)
Poor 18 votes (29%)
SSE (325 votes)
Great 160 votes (49%)
OK 109 votes (34%)
Poor 56 votes (17%)
Swalec (part of SSE) (41 votes)
Great 20 votes (49%)
OK 20 votes (49%)
Poor 1 votes (2%)
Telecom Plus/Utility Warehouse (232 votes)
Great 186 votes (80%)
OK 29 votes (13%)
Poor 17 votes (7%)

Utility Warehouse is a network marketing company. This means many of its customers also spread the word and sell the product, which can positively skew its votes.
Utilita (34 votes)
Great 21 votes (62%)
OK 10 votes (29%)
Poor 3 votes (9%)
I don’t know who my energy provider is (16 votes)
  16 votes (100%)

           7,782 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.