Is your energy company's service any good?

Is your energy company's service any good?

5 August 2014

There have been more horrid reports of energy firm billing errors. We regularly ask for your feedback on firms, and have brought this poll forward to see how big the issues are.

Please rate your current supplier’s SERVICE (not price) over the last SIX MONTHS (or less if you’ve recently switched). If you’ve gas and electricity with different firms, please vote for both.

Results

Atlantic (part of SSE) (96 votes)
Great 64 votes (67%)
OK 21 votes (22%)
Poor 11 votes (11%)
Better Energy Supply (8 votes)
Great 2 votes (25%)
OK 4 votes (50%)
Poor 2 votes (25%)
British Gas (598 votes)
Great 209 votes (35%)
OK 213 votes (36%)
Poor 176 votes (29%)
Co-operative Energy (278 votes)
Great 153 votes (55%)
OK 81 votes (29%)
Poor 44 votes (16%)
E.on (585 votes)
Great 252 votes (43%)
OK 232 votes (40%)
Poor 101 votes (17%)
Ebico (104 votes)
Great 84 votes (81%)
OK 17 votes (16%)
Poor 3 votes (3%)
Ecotricity (80 votes)
Great 71 votes (89%)
OK 7 votes (9%)
Poor 2 votes (3%)
EDF (992 votes)
Great 473 votes (48%)
OK 359 votes (36%)
Poor 160 votes (16%)
Extra Energy (23 votes)
Great 16 votes (70%)
OK 4 votes (17%)
Poor 3 votes (13%)
First Utility (595 votes)
Great 239 votes (40%)
OK 143 votes (24%)
Poor 213 votes (36%)
Flow Energy (83 votes)
Great 56 votes (67%)
OK 22 votes (27%)
Poor 5 votes (6%)
Good Energy (49 votes)
Great 34 votes (69%)
OK 8 votes (16%)
Poor 7 votes (14%)
Green Energy (20 votes)
Great 18 votes (90%)
OK 1 votes (5%)
Poor 1 votes (5%)
Green Star Energy (18 votes)
Great 9 votes (50%)
OK 8 votes (44%)
Poor 1 votes (6%)
iSupplyEnergy (58 votes)
Great 23 votes (40%)
OK 20 votes (34%)
Poor 15 votes (26%)
Loco2 Energy (7 votes)
Great 5 votes (71%)
OK 2 votes (29%)
Poor 0 votes (0%)
M&S Energy (122 votes)
Great 56 votes (46%)
OK 50 votes (41%)
Poor 16 votes (13%)
Npower (1082 votes)
Great 94 votes (9%)
OK 218 votes (20%)
Poor 770 votes (71%)
Ovo Energy (905 votes)
Great 739 votes (82%)
OK 126 votes (14%)
Poor 40 votes (4%)
Sainsbury's Energy (74 votes)
Great 34 votes (46%)
OK 25 votes (34%)
Poor 15 votes (20%)
Scottish Hydro (part of SSE) (63 votes)
Great 31 votes (49%)
OK 23 votes (37%)
Poor 9 votes (14%)
Scottish Power (958 votes)
Great 174 votes (18%)
OK 260 votes (27%)
Poor 524 votes (55%)
Spark Energy (65 votes)
Great 20 votes (31%)
OK 16 votes (25%)
Poor 29 votes (45%)
SSE (269 votes)
Great 112 votes (42%)
OK 109 votes (41%)
Poor 48 votes (18%)
Swalec (part of SSE) (40 votes)
Great 18 votes (45%)
OK 18 votes (45%)
Poor 4 votes (10%)

Utility Warehouse is a network marketing company. This means many of its customers also spread the word and sell the product, which can positively skew its votes.
Telecom Plus/Utility Warehouse (339 votes)
Great 291 votes (86%)
OK 34 votes (10%)
Poor 14 votes (4%)
Utilita (21 votes)
Great 13 votes (62%)
OK 3 votes (14%)
Poor 5 votes (24%)
I don't know who my energy provider is (9 votes)
  9 votes (100%)

           6,837 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.

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