Parcel delivery firms: who are the best and worst?

Parcel delivery firms: who are the best and worst?

9 December 2014

With the festive season nearly here, parcel delivery firms are zipping around the UK helping out the big man in the red suit. Yet sadly parcel delivery horror stories abound - ranging from no-shows to “they threw the goods over the fence” or “they lied that we weren't in”.

So it’s time for our annual poll to work out who are the good guys and who are the cowboys...

Please rate your experience with each of these firms DURING THE LAST YEAR (don’t rate if you haven’t experienced their service).

Results

Amazon Logistics (not always used by Amazon) (2619 votes)
Great 1249 votes (48%)
OK 892 votes (34%)
Poor 478 votes (18%)
Collect Plus (1912 votes)
Great 1008 votes (53%)
OK 654 votes (34%)
Poor 250 votes (13%)
City Link (3023 votes)
Great 742 votes (25%)
OK 1367 votes (45%)
Poor 914 votes (30%)
DHL (2504 votes)
Great 1010 votes (40%)
OK 1139 votes (45%)
Poor 355 votes (14%)
DPD (4034 votes)
Great 2668 votes (66%)
OK 856 votes (21%)
Poor 510 votes (13%)
DX (795 votes)
Great 96 votes (12%)
OK 244 votes (31%)
Poor 455 votes (57%)
FedEx UK (1690 votes)
Great 730 votes (43%)
OK 746 votes (44%)
Poor 214 votes (13%)
Hermes/myHermes (5357 votes)
Great 2113 votes (39%)
OK 1489 votes (28%)
Poor 1755 votes (33%)
Interlink (1494 votes)
Great 457 votes (31%)
OK 728 votes (49%)
Poor 309 votes (21%)
iPost Parcels (1016 votes)
Great 267 votes (26%)
OK 261 votes (26%)
Poor 488 votes (48%)
Parcelforce (4122 votes)
Great 1765 votes (43%)
OK 1739 votes (42%)
Poor 618 votes (15%)
Royal Mail Parcels (5521 votes)
Great 2744 votes (50%)
OK 2063 votes (37%)
Poor 714 votes (13%)
TNT (1386 votes)
Great 382 votes (28%)
OK 679 votes (49%)
Poor 325 votes (23%)
UPS (2144 votes)
Great 1050 votes (49%)
OK 783 votes (37%)
Poor 311 votes (15%)
UK Mail (1988 votes)
Great 529 votes (27%)
OK 896 votes (45%)
Poor 563 votes (28%)
Yodel (6229 votes)
Great 2297 votes (37%)
OK 1144 votes (18%)
Poor 2788 votes (45%)
Never used a delivery firm
    41 votes
Had deliveries but don't know which firm
    112 votes

           9,139 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.

Go to MSE Polls archive

Join the MSE Forum Discussion

Discuss this poll

Free MoneySaving email

Week from 16 September 2020
View more

News homepage

RSS feed

Martin's blog

RSS feed

Deals Hunter Blog

MSE Deals

Tools & Calcs