How do you rate your bank account's service?

How do you rate your bank account's service?

We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products, or service from more than six months ago.

Results

Bank of Scotland (180 votes)
I'm usually in credit – POOR service in last 6 months 19 votes (11%)
I'm usually in credit – OK service in last 6 months 61 votes (34%)
I'm usually in credit – GREAT service in last 6 months 81 votes (45%)
I'm usually overdrawn – POOR service in last 6 months 6 votes (3%)
I'm usually overdrawn – OK service in last 6 months 5 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months 8 votes (4%)
Barclays Bank (588 votes)
I'm usually in credit – POOR service in last 6 months 100 votes (17%)
I'm usually in credit – OK service in last 6 months 224 votes (38%)
I'm usually in credit – GREAT service in last 6 months 202 votes (34%)
I'm usually overdrawn – POOR service in last 6 months 17 votes (3%)
I'm usually overdrawn – OK service in last 6 months 24 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months 21 votes (4%)
Cahoot (20 votes)
I'm usually in credit – POOR service in last 6 months 3 votes (15%)
I'm usually in credit – OK service in last 6 months 4 votes (20%)
I'm usually in credit – GREAT service in last 6 months 11 votes (55%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 1 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months 1 votes (5%)
Clydesdale (77 votes)
I'm usually in credit – POOR service in last 6 months 11 votes (14%)
I'm usually in credit – OK service in last 6 months 34 votes (44%)
I'm usually in credit – GREAT service in last 6 months 29 votes (38%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (1%)
I'm usually overdrawn – OK service in last 6 months 1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 1 votes (1%)
Co-op Bank (292 votes)
I'm usually in credit – POOR service in last 6 months 20 votes (7%)
I'm usually in credit – OK service in last 6 months 54 votes (18%)
I'm usually in credit – GREAT service in last 6 months 198 votes (68%)
I'm usually overdrawn – POOR service in last 6 months 3 votes (1%)
I'm usually overdrawn – OK service in last 6 months 2 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 15 votes (5%)
First Direct (1056 votes)
I'm usually in credit – POOR service in last 6 months 13 votes (1%)
I'm usually in credit – OK service in last 6 months 61 votes (6%)
I'm usually in credit – GREAT service in last 6 months 882 votes (84%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (0%)
I'm usually overdrawn – OK service in last 6 months 8 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 91 votes (9%)
Halifax Reward account ONLY - other Halifax below (527 votes)
I'm usually in credit – POOR service in last 6 months 23 votes (4%)
I'm usually in credit – OK service in last 6 months 146 votes (28%)
I'm usually in credit – GREAT service in last 6 months 335 votes (64%)
I'm usually overdrawn – POOR service in last 6 months 8 votes (2%)
I'm usually overdrawn – OK service in last 6 months 10 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 5 votes (1%)
Halifax accounts - EXCLUDING the Reward account (159 votes)
I'm usually in credit – POOR service in last 6 months 16 votes (10%)
I'm usually in credit – OK service in last 6 months 61 votes (38%)
I'm usually in credit – GREAT service in last 6 months 66 votes (42%)
I'm usually overdrawn – POOR service in last 6 months 5 votes (3%)
I'm usually overdrawn – OK service in last 6 months 3 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 8 votes (5%)
HSBC (534 votes)
I'm usually in credit – POOR service in last 6 months 59 votes (11%)
I'm usually in credit – OK service in last 6 months 202 votes (38%)
I'm usually in credit – GREAT service in last 6 months 220 votes (41%)
I'm usually overdrawn – POOR service in last 6 months 9 votes (2%)
I'm usually overdrawn – OK service in last 6 months 20 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months 24 votes (4%)
Lloyds (651 votes)
I'm usually in credit – POOR service in last 6 months 71 votes (11%)
I'm usually in credit – OK service in last 6 months 242 votes (37%)
I'm usually in credit – GREAT service in last 6 months 275 votes (42%)
I'm usually overdrawn – POOR service in last 6 months 21 votes (3%)
I'm usually overdrawn – OK service in last 6 months 18 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months 24 votes (4%)
M&S Bank (72 votes)
I'm usually in credit – POOR service in last 6 months 4 votes (6%)
I'm usually in credit – OK service in last 6 months 19 votes (26%)
I'm usually in credit – GREAT service in last 6 months 46 votes (64%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 3 votes (4%)
Metro Bank (33 votes)
I'm usually in credit – POOR service in last 6 months 3 votes (9%)
I'm usually in credit – OK service in last 6 months 3 votes (9%)
I'm usually in credit – GREAT service in last 6 months 27 votes (82%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
Nationwide Building Society (1164 votes)
I'm usually in credit – POOR service in last 6 months 47 votes (4%)
I'm usually in credit – OK service in last 6 months 230 votes (20%)
I'm usually in credit – GREAT service in last 6 months 816 votes (70%)
I'm usually overdrawn – POOR service in last 6 months 6 votes (1%)
I'm usually overdrawn – OK service in last 6 months 16 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 49 votes (4%)
NatWest (689 votes)
I'm usually in credit – POOR service in last 6 months 78 votes (11%)
I'm usually in credit – OK service in last 6 months 261 votes (38%)
I'm usually in credit – GREAT service in last 6 months 263 votes (38%)
I'm usually overdrawn – POOR service in last 6 months 12 votes (2%)
I'm usually overdrawn – OK service in last 6 months 34 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months 41 votes (6%)
Norwich and Peterborough Building Society (43 votes)
I'm usually in credit – POOR service in last 6 months 1 votes (2%)
I'm usually in credit – OK service in last 6 months 12 votes (28%)
I'm usually in credit – GREAT service in last 6 months 29 votes (67%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 1 votes (2%)
Royal Bank of Scotland (249 votes)
I'm usually in credit – POOR service in last 6 months 40 votes (16%)
I'm usually in credit – OK service in last 6 months 88 votes (35%)
I'm usually in credit – GREAT service in last 6 months 95 votes (38%)
I'm usually overdrawn – POOR service in last 6 months 5 votes (2%)
I'm usually overdrawn – OK service in last 6 months 8 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months 13 votes (5%)
Santander 123 account ONLY - other Santander below (1691 votes)
I'm usually in credit – POOR service in last 6 months 35 votes (2%)
I'm usually in credit – OK service in last 6 months 274 votes (16%)
I'm usually in credit – GREAT service in last 6 months 1340 votes (79%)
I'm usually overdrawn – POOR service in last 6 months 12 votes (1%)
I'm usually overdrawn – OK service in last 6 months 9 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 21 votes (1%)
Santander accounts - EXCLUDING Santander 123 (425 votes)
I'm usually in credit – POOR service in last 6 months 29 votes (7%)
I'm usually in credit – OK service in last 6 months 131 votes (31%)
I'm usually in credit – GREAT service in last 6 months 220 votes (52%)
I'm usually overdrawn – POOR service in last 6 months 14 votes (3%)
I'm usually overdrawn – OK service in last 6 months 19 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months 12 votes (3%)
Smile (112 votes)
I'm usually in credit – POOR service in last 6 months 6 votes (5%)
I'm usually in credit – OK service in last 6 months 22 votes (20%)
I'm usually in credit – GREAT service in last 6 months 76 votes (68%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (1%)
I'm usually overdrawn – OK service in last 6 months 1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 6 votes (5%)
Tesco Bank (71 votes)
I'm usually in credit – POOR service in last 6 months 5 votes (7%)
I'm usually in credit – OK service in last 6 months 24 votes (34%)
I'm usually in credit – GREAT service in last 6 months 38 votes (54%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (1%)
I'm usually overdrawn – OK service in last 6 months 2 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months 1 votes (1%)
Think Money (15 votes)
I'm usually in credit – POOR service in last 6 months 2 votes (13%)
I'm usually in credit – OK service in last 6 months 1 votes (7%)
I'm usually in credit – GREAT service in last 6 months 11 votes (73%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 1 votes (7%)
TSB (323 votes)
I'm usually in credit – POOR service in last 6 months 23 votes (7%)
I'm usually in credit – OK service in last 6 months 102 votes (32%)
I'm usually in credit – GREAT service in last 6 months 175 votes (54%)
I'm usually overdrawn – POOR service in last 6 months 4 votes (1%)
I'm usually overdrawn – OK service in last 6 months 8 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 11 votes (3%)
Ulster Bank (30 votes)
I'm usually in credit – POOR service in last 6 months 9 votes (30%)
I'm usually in credit – OK service in last 6 months 6 votes (20%)
I'm usually in credit – GREAT service in last 6 months 14 votes (47%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (3%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
Virgin Money (48 votes)
I'm usually in credit – POOR service in last 6 months 4 votes (8%)
I'm usually in credit – OK service in last 6 months 14 votes (29%)
I'm usually in credit – GREAT service in last 6 months 30 votes (63%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
Yorkshire Bank (132 votes)
I'm usually in credit – POOR service in last 6 months 19 votes (14%)
I'm usually in credit – OK service in last 6 months 48 votes (36%)
I'm usually in credit – GREAT service in last 6 months 55 votes (42%)
I'm usually overdrawn – POOR service in last 6 months 3 votes (2%)
I'm usually overdrawn – OK service in last 6 months 2 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 5 votes (4%)
Your local credit union (28 votes)
I'm usually in credit – POOR service in last 6 months 3 votes (11%)
I'm usually in credit – OK service in last 6 months 5 votes (18%)
I'm usually in credit – GREAT service in last 6 months 19 votes (68%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 1 votes (4%)
I don’t have a current account or I don't have a current account with one of the providers listed above (76 votes)
  76 votes (100%)

                   9,285 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.