How do you rate your bank account's service?

9 August 2015

Save

• My account
• Remove

Share

We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback. Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products, or service from more than six months ago.

We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products, or service from more than six months ago.

Results

Bank of Scotland (180 votes)

I'm usually in credit – POOR service in last 6 months		19 votes (11%)
I'm usually in credit – OK service in last 6 months		61 votes (34%)
I'm usually in credit – GREAT service in last 6 months		81 votes (45%)
I'm usually overdrawn – POOR service in last 6 months		6 votes (3%)
I'm usually overdrawn – OK service in last 6 months		5 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		8 votes (4%)

Barclays Bank (588 votes)

I'm usually in credit – POOR service in last 6 months		100 votes (17%)
I'm usually in credit – OK service in last 6 months		224 votes (38%)
I'm usually in credit – GREAT service in last 6 months		202 votes (34%)
I'm usually overdrawn – POOR service in last 6 months		17 votes (3%)
I'm usually overdrawn – OK service in last 6 months		24 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months		21 votes (4%)

Cahoot (20 votes)

I'm usually in credit – POOR service in last 6 months		3 votes (15%)
I'm usually in credit – OK service in last 6 months		4 votes (20%)
I'm usually in credit – GREAT service in last 6 months		11 votes (55%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		1 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (5%)

Clydesdale (77 votes)

I'm usually in credit – POOR service in last 6 months		11 votes (14%)
I'm usually in credit – OK service in last 6 months		34 votes (44%)
I'm usually in credit – GREAT service in last 6 months		29 votes (38%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (1%)
I'm usually overdrawn – OK service in last 6 months		1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (1%)

Co-op Bank (292 votes)

I'm usually in credit – POOR service in last 6 months		20 votes (7%)
I'm usually in credit – OK service in last 6 months		54 votes (18%)
I'm usually in credit – GREAT service in last 6 months		198 votes (68%)
I'm usually overdrawn – POOR service in last 6 months		3 votes (1%)
I'm usually overdrawn – OK service in last 6 months		2 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		15 votes (5%)

First Direct (1056 votes)

I'm usually in credit – POOR service in last 6 months		13 votes (1%)
I'm usually in credit – OK service in last 6 months		61 votes (6%)
I'm usually in credit – GREAT service in last 6 months		882 votes (84%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (0%)
I'm usually overdrawn – OK service in last 6 months		8 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		91 votes (9%)

Halifax Reward account ONLY - other Halifax below (527 votes)

I'm usually in credit – POOR service in last 6 months		23 votes (4%)
I'm usually in credit – OK service in last 6 months		146 votes (28%)
I'm usually in credit – GREAT service in last 6 months		335 votes (64%)
I'm usually overdrawn – POOR service in last 6 months		8 votes (2%)
I'm usually overdrawn – OK service in last 6 months		10 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		5 votes (1%)

Halifax accounts - EXCLUDING the Reward account (159 votes)

I'm usually in credit – POOR service in last 6 months		16 votes (10%)
I'm usually in credit – OK service in last 6 months		61 votes (38%)
I'm usually in credit – GREAT service in last 6 months		66 votes (42%)
I'm usually overdrawn – POOR service in last 6 months		5 votes (3%)
I'm usually overdrawn – OK service in last 6 months		3 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		8 votes (5%)

HSBC (534 votes)

I'm usually in credit – POOR service in last 6 months		59 votes (11%)
I'm usually in credit – OK service in last 6 months		202 votes (38%)
I'm usually in credit – GREAT service in last 6 months		220 votes (41%)
I'm usually overdrawn – POOR service in last 6 months		9 votes (2%)
I'm usually overdrawn – OK service in last 6 months		20 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months		24 votes (4%)

Lloyds (651 votes)

I'm usually in credit – POOR service in last 6 months		71 votes (11%)
I'm usually in credit – OK service in last 6 months		242 votes (37%)
I'm usually in credit – GREAT service in last 6 months		275 votes (42%)
I'm usually overdrawn – POOR service in last 6 months		21 votes (3%)
I'm usually overdrawn – OK service in last 6 months		18 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		24 votes (4%)

M&S Bank (72 votes)

I'm usually in credit – POOR service in last 6 months		4 votes (6%)
I'm usually in credit – OK service in last 6 months		19 votes (26%)
I'm usually in credit – GREAT service in last 6 months		46 votes (64%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		3 votes (4%)

Metro Bank (33 votes)

I'm usually in credit – POOR service in last 6 months		3 votes (9%)
I'm usually in credit – OK service in last 6 months		3 votes (9%)
I'm usually in credit – GREAT service in last 6 months		27 votes (82%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

Nationwide Building Society (1164 votes)

I'm usually in credit – POOR service in last 6 months		47 votes (4%)
I'm usually in credit – OK service in last 6 months		230 votes (20%)
I'm usually in credit – GREAT service in last 6 months		816 votes (70%)
I'm usually overdrawn – POOR service in last 6 months		6 votes (1%)
I'm usually overdrawn – OK service in last 6 months		16 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		49 votes (4%)

NatWest (689 votes)

I'm usually in credit – POOR service in last 6 months		78 votes (11%)
I'm usually in credit – OK service in last 6 months		261 votes (38%)
I'm usually in credit – GREAT service in last 6 months		263 votes (38%)
I'm usually overdrawn – POOR service in last 6 months		12 votes (2%)
I'm usually overdrawn – OK service in last 6 months		34 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months		41 votes (6%)

Norwich and Peterborough Building Society (43 votes)

I'm usually in credit – POOR service in last 6 months		1 votes (2%)
I'm usually in credit – OK service in last 6 months		12 votes (28%)
I'm usually in credit – GREAT service in last 6 months		29 votes (67%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (2%)

Royal Bank of Scotland (249 votes)

I'm usually in credit – POOR service in last 6 months		40 votes (16%)
I'm usually in credit – OK service in last 6 months		88 votes (35%)
I'm usually in credit – GREAT service in last 6 months		95 votes (38%)
I'm usually overdrawn – POOR service in last 6 months		5 votes (2%)
I'm usually overdrawn – OK service in last 6 months		8 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		13 votes (5%)

Santander 123 account ONLY - other Santander below (1691 votes)

I'm usually in credit – POOR service in last 6 months		35 votes (2%)
I'm usually in credit – OK service in last 6 months		274 votes (16%)
I'm usually in credit – GREAT service in last 6 months		1340 votes (79%)
I'm usually overdrawn – POOR service in last 6 months		12 votes (1%)
I'm usually overdrawn – OK service in last 6 months		9 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		21 votes (1%)

Santander accounts - EXCLUDING Santander 123 (425 votes)

I'm usually in credit – POOR service in last 6 months		29 votes (7%)
I'm usually in credit – OK service in last 6 months		131 votes (31%)
I'm usually in credit – GREAT service in last 6 months		220 votes (52%)
I'm usually overdrawn – POOR service in last 6 months		14 votes (3%)
I'm usually overdrawn – OK service in last 6 months		19 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months		12 votes (3%)

Smile (112 votes)

I'm usually in credit – POOR service in last 6 months		6 votes (5%)
I'm usually in credit – OK service in last 6 months		22 votes (20%)
I'm usually in credit – GREAT service in last 6 months		76 votes (68%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (1%)
I'm usually overdrawn – OK service in last 6 months		1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		6 votes (5%)

Tesco Bank (71 votes)

I'm usually in credit – POOR service in last 6 months		5 votes (7%)
I'm usually in credit – OK service in last 6 months		24 votes (34%)
I'm usually in credit – GREAT service in last 6 months		38 votes (54%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (1%)
I'm usually overdrawn – OK service in last 6 months		2 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (1%)

Think Money (15 votes)

I'm usually in credit – POOR service in last 6 months		2 votes (13%)
I'm usually in credit – OK service in last 6 months		1 votes (7%)
I'm usually in credit – GREAT service in last 6 months		11 votes (73%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (7%)

TSB (323 votes)

I'm usually in credit – POOR service in last 6 months		23 votes (7%)
I'm usually in credit – OK service in last 6 months		102 votes (32%)
I'm usually in credit – GREAT service in last 6 months		175 votes (54%)
I'm usually overdrawn – POOR service in last 6 months		4 votes (1%)
I'm usually overdrawn – OK service in last 6 months		8 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		11 votes (3%)

Ulster Bank (30 votes)

I'm usually in credit – POOR service in last 6 months		9 votes (30%)
I'm usually in credit – OK service in last 6 months		6 votes (20%)
I'm usually in credit – GREAT service in last 6 months		14 votes (47%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (3%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

Virgin Money (48 votes)

I'm usually in credit – POOR service in last 6 months		4 votes (8%)
I'm usually in credit – OK service in last 6 months		14 votes (29%)
I'm usually in credit – GREAT service in last 6 months		30 votes (63%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

Yorkshire Bank (132 votes)

I'm usually in credit – POOR service in last 6 months		19 votes (14%)
I'm usually in credit – OK service in last 6 months		48 votes (36%)
I'm usually in credit – GREAT service in last 6 months		55 votes (42%)
I'm usually overdrawn – POOR service in last 6 months		3 votes (2%)
I'm usually overdrawn – OK service in last 6 months		2 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		5 votes (4%)

Your local credit union (28 votes)

I'm usually in credit – POOR service in last 6 months		3 votes (11%)
I'm usually in credit – OK service in last 6 months		5 votes (18%)
I'm usually in credit – GREAT service in last 6 months		19 votes (68%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (4%)

I don’t have a current account or I don't have a current account with one of the providers listed above (76 votes)

		76 votes (100%)

                   9,285 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.