How do you rate your home phone and broadband provider?

8 June 2015

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We can tell you which the cheapest providers are, but to find out if their service is any good, we need your help. So twice a year we ask you to tell us about your customer service experiences. Please rate your HOME PHONE and BROADBAND provider(s) on customer service (not price) over the past SIX MONTHS. Phone and broadband from the same provider? Rate each service separately.

We can tell you which the cheapest providers are, but to find out if their service is any good, we need your help. So twice a year we ask you to tell us about your customer service experiences.

Please rate your HOME PHONE and BROADBAND provider(s) on customer service (not price) over the past SIX MONTHS.

Phone and broadband from the same provider? Rate each service separately.

Results

AOL (now owned by TalkTalk)

Phone (114 votes)			Broadband (148 votes)
Great		38 votes (33%)	Great		29 votes (20%)
OK		51 votes (45%)	OK		57 votes (39%)
Poor		25 votes (22%)	Poor		62 votes (42%)

B4RN

Phone (8 votes)			Broadband (6 votes)
Great		3 votes (38%)	Great		3 votes (50%)
OK		3 votes (38%)	OK		3 votes (50%)
Poor		2 votes (25%)	Poor		0 votes (0%)

BT

Phone (1659 votes)			Broadband (1380 votes)
Great		570 votes (34%)	Great		452 votes (33%)
OK		762 votes (46%)	OK		443 votes (32%)
Poor		327 votes (20%)	Poor		485 votes (35%)

Direct Save Telecom

Phone (8 votes)			Broadband (3 votes)
Great		5 votes (63%)	Great		3 votes (100%)
OK		1 votes (13%)	OK		0 votes (0%)
Poor		2 votes (25%)	Poor		0 votes (0%)

Eclipse

Phone (21 votes)			Broadband (33 votes)
Great		18 votes (86%)	Great		24 votes (73%)
OK		3 votes (14%)	OK		7 votes (21%)
Poor		0 votes (0%)	Poor		2 votes (6%)

EE

Phone (397 votes)			Broadband (406 votes)
Great		120 votes (30%)	Great		113 votes (28%)
OK		177 votes (45%)	OK		131 votes (32%)
Poor		100 votes (25%)	Poor		162 votes (40%)

John Lewis

Phone (36 votes)			Broadband (36 votes)
Great		33 votes (92%)	Great		31 votes (86%)
OK		2 votes (6%)	OK		2 votes (6%)
Poor		1 votes (3%)	Poor		3 votes (8%)

Kingston Communications

Phone (86 votes)			Broadband (85 votes)
Great		30 votes (35%)	Great		19 votes (22%)
OK		34 votes (40%)	OK		23 votes (27%)
Poor		22 votes (26%)	Poor		43 votes (51%)

Plusnet

Phone (1006 votes)			Broadband (1116 votes)
Great		707 votes (70%)	Great		758 votes (68%)
OK		239 votes (24%)	OK		260 votes (23%)
Poor		60 votes (6%)	Poor		98 votes (9%)

Post Office

Phone (148 votes)			Broadband (123 votes)
Great		80 votes (54%)	Great		51 votes (41%)
OK		54 votes (36%)	OK		45 votes (37%)
Poor		14 votes (9%)	Poor		27 votes (22%)

Primus (now called Fuel Broadband)

Phone (130 votes)			Broadband (97 votes)
Great		54 votes (42%)	Great		38 votes (39%)
OK		48 votes (37%)	OK		28 votes (29%)
Poor		28 votes (22%)	Poor		31 votes (32%)

Sky

Phone (1072 votes)			Broadband (1135 votes)
Great		451 votes (42%)	Great		433 votes (38%)
OK		512 votes (48%)	OK		400 votes (35%)
Poor		109 votes (10%)	Poor		302 votes (27%)

SSE Broadband

Phone (25 votes)			Broadband (22 votes)
Great		7 votes (28%)	Great		4 votes (18%)
OK		9 votes (36%)	OK		8 votes (36%)
Poor		9 votes (36%)	Poor		10 votes (45%)

TalkTalk

Phone (1393 votes)			Broadband (1429 votes)
Great		465 votes (33%)	Great		354 votes (25%)
OK		613 votes (44%)	OK		538 votes (38%)
Poor		315 votes (23%)	Poor		537 votes (38%)

Tesco (now owned by TalkTalk)

Phone (50 votes)			Broadband (51 votes)
Great		15 votes (30%)	Great		10 votes (20%)
OK		29 votes (58%)	OK		27 votes (53%)
Poor		6 votes (12%)	Poor		14 votes (27%)

The Phone Co-op

Phone (23 votes)			Broadband (17 votes)
Great		20 votes (87%)	Great		14 votes (82%)
OK		1 votes (4%)	OK		2 votes (12%)
Poor		2 votes (9%)	Poor		1 votes (6%)

Utility Warehouse

Phone (170 votes)			Broadband (169 votes)
Great		141 votes (83%)	Great		127 votes (75%)
OK		25 votes (15%)	OK		33 votes (20%)
Poor		4 votes (2%)	Poor		9 votes (5%)

Utility Warehouse is a network marketing company. This means many of its customers also spread the word and sell the product, which can positively skew its votes.

Virgin Media

Phone (1223 votes)			Broadband (1299 votes)
Great		600 votes (49%)	Great		728 votes (56%)
OK		490 votes (40%)	OK		390 votes (30%)
Poor		133 votes (11%)	Poor		181 votes (14%)

Zen

Phone (59 votes)			Broadband (79 votes)
Great		50 votes (85%)	Great		76 votes (96%)
OK		8 votes (14%)	OK		2 votes (3%)
Poor		1 votes (2%)	Poor		1 votes (1%)

Other

Phone (69 votes)			Broadband (65 votes)
Great		34 votes (49%)	Great		38 votes (58%)
OK		26 votes (38%)	OK		13 votes (20%)
Poor		9 votes (13%)	Poor		14 votes (22%)

                   15396 ratings have been selected.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.