Is your energy company's service any good?

Is your energy company's service any good?

Spring’s here, but winter isn't such a distant memory. We’ve had a host of complaints about poor energy service, so want to do our regular feedback poll to split out the good, the bad and the ugly.

Please rate your current supplier’s SERVICE (not price) over the last SIX MONTHS (or less if you’ve recently switched). If you’ve gas and electricity with different firms, please rate both.

Results

Atlantic SSE (67 votes)
Great 41 votes (61%)
OK 20 votes (30%)
Poor 6 votes (9%)
Better Energy Supply (15 votes)
Great 10 votes (67%)
OK 3 votes (20%)
Poor 2 votes (13%)
British Gas (744 votes)
Great 302 votes (41%)
OK 273 votes (37%)
Poor 169 votes (23%)
Co-operative Energy (552 votes)
Great 120 votes (22%)
OK 123 votes (22%)
Poor 309 votes (56%)
Daligas (47 votes)
Great 24 votes (51%)
OK 11 votes (23%)
Poor 12 votes (26%)
E (formerly Lorimer Power and Epower) (2 votes)
Great 0 votes (0%)
OK 1 votes (50%)
Poor 1 votes (50%)
E.on (993 votes)
Great 538 votes (54%)
OK 355 votes (36%)
Poor 100 votes (10%)
Ebico (105 votes)
Great 83 votes (79%)
OK 20 votes (19%)
Poor 2 votes (2%)
Ecotricity (112 votes)
Great 89 votes (79%)
OK 9 votes (8%)
Poor 14 votes (13%)
EDF (984 votes)
Great 559 votes (57%)
OK 307 votes (31%)
Poor 118 votes (12%)
Effortless Energy (17 votes)
Great 14 votes (82%)
OK 1 votes (6%)
Poor 2 votes (12%)
Extra Energy (309 votes)
Great 56 votes (18%)
OK 51 votes (17%)
Poor 202 votes (65%)
Fairer Power (4 votes)
Great 1 votes (25%)
OK 2 votes (50%)
Poor 1 votes (25%)
First Utility (978 votes)
Great 470 votes (48%)
OK 267 votes (27%)
Poor 241 votes (25%)
Flow Energy (104 votes)
Great 71 votes (68%)
OK 22 votes (21%)
Poor 11 votes (11%)
GB Energy Supply (7 votes)
Great 2 votes (29%)
OK 2 votes (29%)
Poor 3 votes (43%)
GnERGY (2 votes)
Great 1 votes (50%)
OK 0 votes (0%)
Poor 1 votes (50%)
Good Energy (119 votes)
Great 105 votes (88%)
OK 9 votes (8%)
Poor 5 votes (4%)
Green Energy (22 votes)
Great 17 votes (77%)
OK 5 votes (23%)
Poor 0 votes (0%)
Green Star Energy (65 votes)
Great 50 votes (77%)
OK 14 votes (22%)
Poor 1 votes (2%)
iSupplyEnergy (59 votes)
Great 32 votes (54%)
OK 16 votes (27%)
Poor 11 votes (19%)
LoCO2 Energy (6 votes)
Great 5 votes (83%)
OK 0 votes (0%)
Poor 1 votes (17%)
M&S Energy (51 votes)
Great 30 votes (59%)
OK 14 votes (27%)
Poor 7 votes (14%)
Npower (966 votes)
Great 207 votes (21%)
OK 248 votes (26%)
Poor 511 votes (53%)
Oink Energy (11 votes)
Great 6 votes (55%)
OK 2 votes (18%)
Poor 3 votes (27%)
Ovo Energy (1314 votes)
Great 1077 votes (82%)
OK 162 votes (12%)
Poor 75 votes (6%)
Peterborough Energy (6 votes)
Great 4 votes (67%)
OK 2 votes (33%)
Poor 0 votes (0%)
Sainsbury’s Energy (410 votes)
Great 153 votes (37%)
OK 141 votes (34%)
Poor 116 votes (28%)
Scottish Hydro SSE (69 votes)
Great 38 votes (55%)
OK 23 votes (33%)
Poor 8 votes (12%)
Scottish Power (1190 votes)
Great 233 votes (20%)
OK 301 votes (25%)
Poor 656 votes (55%)
Spark Energy (56 votes)
Great 15 votes (27%)
OK 10 votes (18%)
Poor 31 votes (55%)
SSE (322 votes)
Great 170 votes (53%)
OK 100 votes (31%)
Poor 52 votes (16%)
Swalec SSE (49 votes)
Great 26 votes (53%)
OK 19 votes (39%)
Poor 4 votes (8%)
Telecom Plus/Utility Warehouse (516 votes)
Great 460 votes (89%)
OK 35 votes (7%)
Poor 21 votes (4%)

Utility Warehouse is a network marketing company. This means many of its customers also spread the word and sell the product, which can positively skew its votes.

Utilita (23 votes)
Great 13 votes (57%)
OK 8 votes (35%)
Poor 2 votes (9%)
Woodland Trust Energy (3 votes)
Great 1 votes (33%)
OK 1 votes (33%)
Poor 1 votes (33%)
Zog Energy (64 votes)
Great 60 votes (94%)
OK 2 votes (3%)
Poor 2 votes (3%)
I don’t know who my energy provider is (25 votes)
  25 votes (100%)

           9,470 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.