Is your energy company's service any good?

16 November 2015

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Winter’s nearly here, so it's time energy bills come to the forefront of your mind (most people are overpaying £250+/year - check the Cheap Energy Club to see if you can save). So we want to do our regular check on service… Please rate your current supplier’s SERVICE (not price) over the last SIX MONTHS. If you’ve gas & elec with different firms, please rate both.

Winter’s nearly here, so it's time energy bills come to the forefront of your mind (most people are overpaying £250+/year - check the Cheap Energy Club to see if you can save). So we want to do our regular check on service…

Please rate your current supplier’s SERVICE (not price) over the last SIX MONTHS. If you’ve gas & elec with different firms, please rate both.

Results

Atlantic SSE (33 votes)

Great		20 votes (61%)
OK		10 votes (30%)
Poor		3 votes (9%)

Better Energy Supply (5 votes)

Great		3 votes (60%)
OK		2 votes (40%)
Poor		0 votes (0%)

British Gas (360 votes)

Great		135 votes (38%)
OK		124 votes (34%)
Poor		101 votes (28%)

Bulb Energy (6 votes)

Great		3 votes (50%)
OK		3 votes (50%)
Poor		0 votes (0%)

Co-operative Energy (509 votes)

Great		55 votes (11%)
OK		69 votes (14%)
Poor		385 votes (76%)

Daligas (22 votes)

Great		14 votes (64%)
OK		6 votes (27%)
Poor		2 votes (9%)

E (formerly Lorimer Power and Epower) (2 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		2 votes (100%)

E.on (688 votes)

Great		400 votes (58%)
OK		211 votes (31%)
Poor		77 votes (11%)

Ebico (51 votes)

Great		43 votes (84%)
OK		7 votes (14%)
Poor		1 votes (2%)

Ecotricity (65 votes)

Great		54 votes (83%)
OK		1 votes (2%)
Poor		10 votes (15%)

EDF (493 votes)

Great		271 votes (55%)
OK		161 votes (33%)
Poor		61 votes (12%)

Effortless Energy (1 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		1 votes (100%)

Extra Energy (223 votes)

Great		19 votes (9%)
OK		25 votes (11%)
Poor		179 votes (80%)

Fairer Power (4 votes)

Great		3 votes (75%)
OK		0 votes (0%)
Poor		1 votes (25%)

First Utility (480 votes)

Great		223 votes (46%)
OK		110 votes (23%)
Poor		147 votes (31%)

Flow Energy (64 votes)

Great		47 votes (73%)
OK		13 votes (20%)
Poor		4 votes (6%)

Future Energy (2 votes)

Great		0 votes (0%)
OK		2 votes (100%)
Poor		0 votes (0%)

GB Energy Supply (71 votes)

Great		44 votes (62%)
OK		15 votes (21%)
Poor		12 votes (17%)

GnERGY (5 votes)

Great		2 votes (40%)
OK		3 votes (60%)
Poor		0 votes (0%)

Go Effortless Energy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Good Energy (103 votes)

Great		99 votes (96%)
OK		3 votes (3%)
Poor		1 votes (1%)

Green Energy (10 votes)

Great		9 votes (90%)
OK		1 votes (10%)
Poor		0 votes (0%)

Green Star Energy (45 votes)

Great		30 votes (67%)
OK		9 votes (20%)
Poor		6 votes (13%)

iSupplyEnergy (28 votes)

Great		18 votes (64%)
OK		7 votes (25%)
Poor		3 votes (11%)

LoCO2 Energy (6 votes)

Great		2 votes (33%)
OK		0 votes (0%)
Poor		4 votes (67%)

M&S Energy (38 votes)

Great		26 votes (68%)
OK		8 votes (21%)
Poor		4 votes (11%)

Npower (482 votes)

Great		94 votes (20%)
OK		136 votes (28%)
Poor		252 votes (52%)

Ovo Energy (840 votes)

Great		717 votes (85%)
OK		79 votes (9%)
Poor		44 votes (5%)

Peterborough Energy (4 votes)

Great		3 votes (75%)
OK		0 votes (0%)
Poor		1 votes (25%)

Places for People Energy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Robin Hood Energy (13 votes)

Great		9 votes (69%)
OK		3 votes (23%)
Poor		1 votes (8%)

Sainsbury’s Energy (289 votes)

Great		135 votes (47%)
OK		100 votes (35%)
Poor		54 votes (19%)

Scottish Hydro SSE (41 votes)

Great		20 votes (49%)
OK		15 votes (37%)
Poor		6 votes (15%)

Scottish Power (630 votes)

Great		145 votes (23%)
OK		140 votes (22%)
Poor		345 votes (55%)

So Energy (18 votes)

Great		15 votes (83%)
OK		1 votes (6%)
Poor		2 votes (11%)

Southend Energy (1 votes)

Great		0 votes (0%)
OK		1 votes (100%)
Poor		0 votes (0%)

Spark Energy (17 votes)

Great		4 votes (24%)
OK		4 votes (24%)
Poor		9 votes (53%)

SSE (190 votes)

Great		91 votes (48%)
OK		62 votes (33%)
Poor		37 votes (19%)

Swalec SSE (17 votes)

Great		7 votes (41%)
OK		8 votes (47%)
Poor		2 votes (12%)

Telecom Plus/Utility Warehouse (84 votes)

Great		64 votes (76%)
OK		6 votes (7%)
Poor		14 votes (17%)

Utility Warehouse is a network marketing company. This means many of its customers also spread the word and sell the product, which can positively skew its votes.

Utilita (12 votes)

Great		7 votes (58%)
OK		2 votes (17%)
Poor		3 votes (25%)

Woodland Trust Energy (2 votes)

Great		2 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Zog Energy (19 votes)

Great		15 votes (79%)
OK		4 votes (21%)
Poor		0 votes (0%)

I don’t know who my energy provider is (15 votes)

		15 votes (100%)

           5,452 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.