Has your energy firm's recent service been good?

31 October 2016

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Winter’s coming! We’re all about slashing your energy bills (do a five-min comparison) but service counts too. So every six months we test recent customer service… Please rate your current supplier’s SERVICE (not price) IN THE LAST SIX MONTHS. If you’ve gas & elec with different firms, rate both.

Winter’s coming! We’re all about slashing your energy bills (do a five-min comparison) but service counts too. So every six months we test recent customer service…

Please rate your current supplier’s (not price) . If you’ve gas & elec with different firms, rate both.

Results

British Gas / Scottish Gas (843 votes)

Great		392 votes (47%)
OK		235 votes (28%)
Poor		216 votes (26%)

EDF (447 votes)

Great		266 votes (60%)
OK		128 votes (29%)
Poor		53 votes (12%)

E.on (601 votes)

Great		360 votes (60%)
OK		162 votes (27%)
Poor		79 votes (13%)

Npower (363 votes)

Great		80 votes (22%)
OK		96 votes (26%)
Poor		187 votes (52%)

Scottish Power (452 votes)

Great		149 votes (33%)
OK		106 votes (23%)
Poor		197 votes (44%)

SSE (204 votes)

Great		119 votes (58%)
OK		49 votes (24%)
Poor		36 votes (18%)

Affect Energy (31 votes)

Great		28 votes (90%)
OK		1 votes (3%)
Poor		2 votes (6%)

Atlantic (SSE) (14 votes)

Great		9 votes (64%)
OK		4 votes (29%)
Poor		1 votes (7%)

Avro Energy (43 votes)

Great		27 votes (63%)
OK		11 votes (26%)
Poor		5 votes (12%)

Better Energy Supply (8 votes)

Great		6 votes (75%)
OK		1 votes (13%)
Poor		1 votes (13%)

Brighter World Energy (2 votes)

Great		1 votes (50%)
OK		1 votes (50%)
Poor		0 votes (0%)

Bristol Energy (25 votes)

Great		17 votes (68%)
OK		2 votes (8%)
Poor		6 votes (24%)

Bulb Energy (21 votes)

Great		19 votes (90%)
OK		1 votes (5%)
Poor		1 votes (5%)

Cardiff Energy Supply Limited (3 votes)

Great		1 votes (33%)
OK		1 votes (33%)
Poor		1 votes (33%)

Co-operative Energy (131 votes)

Great		28 votes (21%)
OK		29 votes (22%)
Poor		74 votes (56%)

Daligas (20 votes)

Great		8 votes (40%)
OK		9 votes (45%)
Poor		3 votes (15%)

E (formerly Lorimer Power and Epower) (2 votes)

Great		1 votes (50%)
OK		0 votes (0%)
Poor		1 votes (50%)

Ebico (32 votes)

Great		29 votes (91%)
OK		3 votes (9%)
Poor		0 votes (0%)

Economy Energy (4 votes)

Great		1 votes (25%)
OK		1 votes (25%)
Poor		2 votes (50%)

Ecotricity (61 votes)

Great		48 votes (79%)
OK		4 votes (7%)
Poor		9 votes (15%)

EnergySW (1 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		1 votes (100%)

Entice Energy (3 votes)

Great		1 votes (33%)
OK		1 votes (33%)
Poor		1 votes (33%)

Extra Energy (152 votes)

Great		16 votes (11%)
OK		26 votes (17%)
Poor		110 votes (72%)

Fairer Power (4 votes)

Great		2 votes (50%)
OK		2 votes (50%)
Poor		0 votes (0%)

First Utility (449 votes)

Great		269 votes (60%)
OK		93 votes (21%)
Poor		87 votes (19%)

Flow Energy (138 votes)

Great		106 votes (77%)
OK		22 votes (16%)
Poor		10 votes (7%)

Future Energy (4 votes)

Great		3 votes (75%)
OK		1 votes (25%)
Poor		0 votes (0%)

GB Energy Supply (274 votes)

Great		125 votes (46%)
OK		49 votes (18%)
Poor		100 votes (36%)

GnERGY (14 votes)

Great		9 votes (64%)
OK		5 votes (36%)
Poor		0 votes (0%)

Go Effortless Energy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Good Energy (217 votes)

Great		190 votes (88%)
OK		3 votes (1%)
Poor		24 votes (11%)

Green Energy (10 votes)

Great		9 votes (90%)
OK		1 votes (10%)
Poor		0 votes (0%)

Green Star Energy (54 votes)

Great		28 votes (52%)
OK		9 votes (17%)
Poor		17 votes (31%)

Iresa Limited (8 votes)

Great		2 votes (25%)
OK		2 votes (25%)
Poor		4 votes (50%)

iSupplyEnergy (24 votes)

Great		9 votes (38%)
OK		6 votes (25%)
Poor		9 votes (38%)

LoCO2 Energy (4 votes)

Great		3 votes (75%)
OK		1 votes (25%)
Poor		0 votes (0%)

M&S Energy (7 votes)

Great		5 votes (71%)
OK		1 votes (14%)
Poor		1 votes (14%)

Octopus Energy (24 votes)

Great		22 votes (92%)
OK		1 votes (4%)
Poor		1 votes (4%)

Ovo Energy (690 votes)

Great		595 votes (86%)
OK		53 votes (8%)
Poor		42 votes (6%)

Peterborough Energy (1 votes)

Great		1 votes (100%)
OK		0 votes (0%)
Poor		0 votes (0%)

Places for People Energy (18 votes)

Great		15 votes (83%)
OK		3 votes (17%)
Poor		0 votes (0%)

Robin Hood Energy (26 votes)

Great		20 votes (77%)
OK		0 votes (0%)
Poor		6 votes (23%)

Sainsbury’s Energy (110 votes)

Great		76 votes (69%)
OK		27 votes (25%)
Poor		7 votes (6%)

Scottish Hydro (SSE) (27 votes)

Great		13 votes (48%)
OK		4 votes (15%)
Poor		10 votes (37%)

So Energy (28 votes)

Great		22 votes (79%)
OK		4 votes (14%)
Poor		2 votes (7%)

Southend Energy (3 votes)

Great		1 votes (33%)
OK		1 votes (33%)
Poor		1 votes (33%)

Southern Electric (SSE) (51 votes)

Great		26 votes (51%)
OK		14 votes (27%)
Poor		11 votes (22%)

Spark Energy (27 votes)

Great		4 votes (15%)
OK		8 votes (30%)
Poor		15 votes (56%)

Swalec (SSE) (12 votes)

Great		4 votes (33%)
OK		6 votes (50%)
Poor		2 votes (17%)

Telecom Plus/Utility Warehouse (46 votes)

Great		39 votes (85%)
OK		3 votes (7%)
Poor		4 votes (9%)

Utilita (18 votes)

Great		10 votes (56%)
OK		4 votes (22%)
Poor		4 votes (22%)

White Rose Energy (0 votes)

Great		0 votes (0%)
OK		0 votes (0%)
Poor		0 votes (0%)

Woodland Trust Energy (2 votes)

Great		1 votes (50%)
OK		0 votes (0%)
Poor		1 votes (50%)

Zog Energy (115 votes)

Great		104 votes (90%)
OK		1 votes (1%)
Poor		10 votes (9%)

I don’t know who my energy provider is (17 votes)

		17 votes (100%)

           5,291 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.