Has your energy firm's recent service been good?

Has your energy firm's recent service been good?

Winter’s coming! We’re all about slashing your energy bills (do a five-min comparison) but service counts too. So every six months we test recent customer service…

Please rate your current supplier’s SERVICE (not price) IN THE LAST SIX MONTHS. If you’ve gas & elec with different firms, rate both.



Results

British Gas / Scottish Gas (843 votes)
Great 392 votes (47%)
OK 235 votes (28%)
Poor 216 votes (26%)
EDF (447 votes)
Great 266 votes (60%)
OK 128 votes (29%)
Poor 53 votes (12%)
E.on (601 votes)
Great 360 votes (60%)
OK 162 votes (27%)
Poor 79 votes (13%)
Npower (363 votes)
Great 80 votes (22%)
OK 96 votes (26%)
Poor 187 votes (52%)
Scottish Power (452 votes)
Great 149 votes (33%)
OK 106 votes (23%)
Poor 197 votes (44%)
SSE (204 votes)
Great 119 votes (58%)
OK 49 votes (24%)
Poor 36 votes (18%)
Affect Energy (31 votes)
Great 28 votes (90%)
OK 1 votes (3%)
Poor 2 votes (6%)
Atlantic (SSE) (14 votes)
Great 9 votes (64%)
OK 4 votes (29%)
Poor 1 votes (7%)
Avro Energy (43 votes)
Great 27 votes (63%)
OK 11 votes (26%)
Poor 5 votes (12%)
Better Energy Supply (8 votes)
Great 6 votes (75%)
OK 1 votes (13%)
Poor 1 votes (13%)
Brighter World Energy (2 votes)
Great 1 votes (50%)
OK 1 votes (50%)
Poor 0 votes (0%)
Bristol Energy (25 votes)
Great 17 votes (68%)
OK 2 votes (8%)
Poor 6 votes (24%)
Bulb Energy (21 votes)
Great 19 votes (90%)
OK 1 votes (5%)
Poor 1 votes (5%)
Cardiff Energy Supply Limited (3 votes)
Great 1 votes (33%)
OK 1 votes (33%)
Poor 1 votes (33%)
Co-operative Energy (131 votes)
Great 28 votes (21%)
OK 29 votes (22%)
Poor 74 votes (56%)
Daligas (20 votes)
Great 8 votes (40%)
OK 9 votes (45%)
Poor 3 votes (15%)
E (formerly Lorimer Power and Epower) (2 votes)
Great 1 votes (50%)
OK 0 votes (0%)
Poor 1 votes (50%)
Ebico (32 votes)
Great 29 votes (91%)
OK 3 votes (9%)
Poor 0 votes (0%)
Economy Energy (4 votes)
Great 1 votes (25%)
OK 1 votes (25%)
Poor 2 votes (50%)
Ecotricity (61 votes)
Great 48 votes (79%)
OK 4 votes (7%)
Poor 9 votes (15%)
EnergySW (1 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 1 votes (100%)
Entice Energy (3 votes)
Great 1 votes (33%)
OK 1 votes (33%)
Poor 1 votes (33%)
Extra Energy (152 votes)
Great 16 votes (11%)
OK 26 votes (17%)
Poor 110 votes (72%)
Fairer Power (4 votes)
Great 2 votes (50%)
OK 2 votes (50%)
Poor 0 votes (0%)
First Utility (449 votes)
Great 269 votes (60%)
OK 93 votes (21%)
Poor 87 votes (19%)
Flow Energy (138 votes)
Great 106 votes (77%)
OK 22 votes (16%)
Poor 10 votes (7%)
Future Energy (4 votes)
Great 3 votes (75%)
OK 1 votes (25%)
Poor 0 votes (0%)
GB Energy Supply (274 votes)
Great 125 votes (46%)
OK 49 votes (18%)
Poor 100 votes (36%)
GnERGY (14 votes)
Great 9 votes (64%)
OK 5 votes (36%)
Poor 0 votes (0%)
Go Effortless Energy (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Good Energy (217 votes)
Great 190 votes (88%)
OK 3 votes (1%)
Poor 24 votes (11%)
Green Energy (10 votes)
Great 9 votes (90%)
OK 1 votes (10%)
Poor 0 votes (0%)
Green Star Energy (54 votes)
Great 28 votes (52%)
OK 9 votes (17%)
Poor 17 votes (31%)
Iresa Limited (8 votes)
Great 2 votes (25%)
OK 2 votes (25%)
Poor 4 votes (50%)
iSupplyEnergy (24 votes)
Great 9 votes (38%)
OK 6 votes (25%)
Poor 9 votes (38%)
LoCO2 Energy (4 votes)
Great 3 votes (75%)
OK 1 votes (25%)
Poor 0 votes (0%)
M&S Energy (7 votes)
Great 5 votes (71%)
OK 1 votes (14%)
Poor 1 votes (14%)
Octopus Energy (24 votes)
Great 22 votes (92%)
OK 1 votes (4%)
Poor 1 votes (4%)
Ovo Energy (690 votes)
Great 595 votes (86%)
OK 53 votes (8%)
Poor 42 votes (6%)
Peterborough Energy (1 votes)
Great 1 votes (100%)
OK 0 votes (0%)
Poor 0 votes (0%)
Places for People Energy (18 votes)
Great 15 votes (83%)
OK 3 votes (17%)
Poor 0 votes (0%)
Robin Hood Energy (26 votes)
Great 20 votes (77%)
OK 0 votes (0%)
Poor 6 votes (23%)
Sainsbury’s Energy (110 votes)
Great 76 votes (69%)
OK 27 votes (25%)
Poor 7 votes (6%)
Scottish Hydro (SSE) (27 votes)
Great 13 votes (48%)
OK 4 votes (15%)
Poor 10 votes (37%)
So Energy (28 votes)
Great 22 votes (79%)
OK 4 votes (14%)
Poor 2 votes (7%)
Southend Energy (3 votes)
Great 1 votes (33%)
OK 1 votes (33%)
Poor 1 votes (33%)
Southern Electric (SSE) (51 votes)
Great 26 votes (51%)
OK 14 votes (27%)
Poor 11 votes (22%)
Spark Energy (27 votes)
Great 4 votes (15%)
OK 8 votes (30%)
Poor 15 votes (56%)
Swalec (SSE) (12 votes)
Great 4 votes (33%)
OK 6 votes (50%)
Poor 2 votes (17%)
Telecom Plus/Utility Warehouse (46 votes)
Great 39 votes (85%)
OK 3 votes (7%)
Poor 4 votes (9%)
Utilita (18 votes)
Great 10 votes (56%)
OK 4 votes (22%)
Poor 4 votes (22%)
White Rose Energy (0 votes)
Great 0 votes (0%)
OK 0 votes (0%)
Poor 0 votes (0%)
Woodland Trust Energy (2 votes)
Great 1 votes (50%)
OK 0 votes (0%)
Poor 1 votes (50%)
Zog Energy (115 votes)
Great 104 votes (90%)
OK 1 votes (1%)
Poor 10 votes (9%)
I don’t know who my energy provider is (17 votes)
  17 votes (100%)

           5,291 people have voted.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.