How do you rate your bank account's service?

How do you rate your bank account's service?

We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products, or service from more than six months ago.


Results

Bank of Scotland (113 votes)
I'm usually in credit – POOR service in last 6 months 13 votes (12%)
I'm usually in credit – OK service in last 6 months 39 votes (35%)
I'm usually in credit – GREAT service in last 6 months 53 votes (47%)
I'm usually overdrawn – POOR service in last 6 months 5 votes (4%)
I'm usually overdrawn – OK service in last 6 months 1 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 2 votes (2%)
Barclays Bank (487 votes)
I'm usually in credit – POOR service in last 6 months 83 votes (17%)
I'm usually in credit – OK service in last 6 months 158 votes (32%)
I'm usually in credit – GREAT service in last 6 months 196 votes (40%)
I'm usually overdrawn – POOR service in last 6 months 19 votes (4%)
I'm usually overdrawn – OK service in last 6 months 16 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months 15 votes (3%)
Cahoot (17 votes)
I'm usually in credit – POOR service in last 6 months 1 votes (6%)
I'm usually in credit – OK service in last 6 months 7 votes (41%)
I'm usually in credit – GREAT service in last 6 months 6 votes (35%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 1 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months 2 votes (12%)
Clydesdale (49 votes)
I'm usually in credit – POOR service in last 6 months 6 votes (12%)
I'm usually in credit – OK service in last 6 months 20 votes (41%)
I'm usually in credit – GREAT service in last 6 months 20 votes (41%)
I'm usually overdrawn – POOR service in last 6 months 3 votes (6%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
Co-op Bank (241 votes)
I'm usually in credit – POOR service in last 6 months 12 votes (5%)
I'm usually in credit – OK service in last 6 months 51 votes (21%)
I'm usually in credit – GREAT service in last 6 months 161 votes (67%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (0%)
I'm usually overdrawn – OK service in last 6 months 2 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 14 votes (6%)
First Direct (1091 votes)
I'm usually in credit – POOR service in last 6 months 29 votes (3%)
I'm usually in credit – OK service in last 6 months 64 votes (6%)
I'm usually in credit – GREAT service in last 6 months 899 votes (82%)
I'm usually overdrawn – POOR service in last 6 months 2 votes (0%)
I'm usually overdrawn – OK service in last 6 months 4 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 93 votes (9%)
Halifax Reward account ONLY - other Halifax below (467 votes)
I'm usually in credit – POOR service in last 6 months 22 votes (5%)
I'm usually in credit – OK service in last 6 months 143 votes (31%)
I'm usually in credit – GREAT service in last 6 months 282 votes (60%)
I'm usually overdrawn – POOR service in last 6 months 4 votes (1%)
I'm usually overdrawn – OK service in last 6 months 9 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 7 votes (1%)
Halifax accounts - EXCLUDING the Reward account (157 votes)
I'm usually in credit – POOR service in last 6 months 17 votes (11%)
I'm usually in credit – OK service in last 6 months 61 votes (39%)
I'm usually in credit – GREAT service in last 6 months 70 votes (45%)
I'm usually overdrawn – POOR service in last 6 months 5 votes (3%)
I'm usually overdrawn – OK service in last 6 months 2 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 2 votes (1%)
HSBC (432 votes)
I'm usually in credit – POOR service in last 6 months 69 votes (16%)
I'm usually in credit – OK service in last 6 months 165 votes (38%)
I'm usually in credit – GREAT service in last 6 months 149 votes (34%)
I'm usually overdrawn – POOR service in last 6 months 9 votes (2%)
I'm usually overdrawn – OK service in last 6 months 24 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months 16 votes (4%)
Lloyds (611 votes)
I'm usually in credit – POOR service in last 6 months 70 votes (11%)
I'm usually in credit – OK service in last 6 months 197 votes (32%)
I'm usually in credit – GREAT service in last 6 months 290 votes (47%)
I'm usually overdrawn – POOR service in last 6 months 21 votes (3%)
I'm usually overdrawn – OK service in last 6 months 20 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months 13 votes (2%)
M&S Bank (81 votes)
I'm usually in credit – POOR service in last 6 months 10 votes (12%)
I'm usually in credit – OK service in last 6 months 16 votes (20%)
I'm usually in credit – GREAT service in last 6 months 48 votes (59%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 2 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 5 votes (6%)
Metro Bank (52 votes)
I'm usually in credit – POOR service in last 6 months 2 votes (4%)
I'm usually in credit – OK service in last 6 months 1 votes (2%)
I'm usually in credit – GREAT service in last 6 months 45 votes (87%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (2%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 3 votes (6%)
Nationwide Building Society (1042 votes)
I'm usually in credit – POOR service in last 6 months 39 votes (4%)
I'm usually in credit – OK service in last 6 months 160 votes (15%)
I'm usually in credit – GREAT service in last 6 months 785 votes (75%)
I'm usually overdrawn – POOR service in last 6 months 4 votes (0%)
I'm usually overdrawn – OK service in last 6 months 14 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 40 votes (4%)
NatWest (552 votes)
I'm usually in credit – POOR service in last 6 months 83 votes (15%)
I'm usually in credit – OK service in last 6 months 171 votes (31%)
I'm usually in credit – GREAT service in last 6 months 230 votes (42%)
I'm usually overdrawn – POOR service in last 6 months 16 votes (3%)
I'm usually overdrawn – OK service in last 6 months 27 votes (5%)
I'm usually overdrawn – GREAT service in last 6 months 25 votes (5%)
Norwich and Peterborough Building Society (25 votes)
I'm usually in credit – POOR service in last 6 months 0 votes (0%)
I'm usually in credit – OK service in last 6 months 7 votes (28%)
I'm usually in credit – GREAT service in last 6 months 17 votes (68%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 1 votes (4%)
Royal Bank of Scotland (171 votes)
I'm usually in credit – POOR service in last 6 months 30 votes (18%)
I'm usually in credit – OK service in last 6 months 51 votes (30%)
I'm usually in credit – GREAT service in last 6 months 72 votes (42%)
I'm usually overdrawn – POOR service in last 6 months 2 votes (1%)
I'm usually overdrawn – OK service in last 6 months 5 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months 11 votes (6%)
Santander 123 account ONLY - other Santander below (1149 votes)
I'm usually in credit – POOR service in last 6 months 37 votes (3%)
I'm usually in credit – OK service in last 6 months 234 votes (20%)
I'm usually in credit – GREAT service in last 6 months 859 votes (75%)
I'm usually overdrawn – POOR service in last 6 months 4 votes (0%)
I'm usually overdrawn – OK service in last 6 months 7 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 8 votes (1%)
Santander accounts - EXCLUDING Santander 123 (298 votes)
I'm usually in credit – POOR service in last 6 months 35 votes (12%)
I'm usually in credit – OK service in last 6 months 87 votes (29%)
I'm usually in credit – GREAT service in last 6 months 154 votes (52%)
I'm usually overdrawn – POOR service in last 6 months 8 votes (3%)
I'm usually overdrawn – OK service in last 6 months 5 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 9 votes (3%)
Smile (85 votes)
I'm usually in credit – POOR service in last 6 months 3 votes (4%)
I'm usually in credit – OK service in last 6 months 19 votes (22%)
I'm usually in credit – GREAT service in last 6 months 56 votes (66%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (1%)
I'm usually overdrawn – OK service in last 6 months 2 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 4 votes (5%)
Tesco Bank (58 votes)
I'm usually in credit – POOR service in last 6 months 2 votes (3%)
I'm usually in credit – OK service in last 6 months 14 votes (24%)
I'm usually in credit – GREAT service in last 6 months 41 votes (71%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (2%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
Think Money (130 votes)
I'm usually in credit – POOR service in last 6 months 11 votes (8%)
I'm usually in credit – OK service in last 6 months 30 votes (23%)
I'm usually in credit – GREAT service in last 6 months 85 votes (65%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (1%)
I'm usually overdrawn – OK service in last 6 months 2 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 1 votes (1%)
TSB (428 votes)
I'm usually in credit – POOR service in last 6 months 24 votes (6%)
I'm usually in credit – OK service in last 6 months 92 votes (21%)
I'm usually in credit – GREAT service in last 6 months 298 votes (70%)
I'm usually overdrawn – POOR service in last 6 months 4 votes (1%)
I'm usually overdrawn – OK service in last 6 months 2 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 8 votes (2%)
Ulster Bank (28 votes)
I'm usually in credit – POOR service in last 6 months 2 votes (7%)
I'm usually in credit – OK service in last 6 months 10 votes (36%)
I'm usually in credit – GREAT service in last 6 months 15 votes (54%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 1 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
Virgin Money (43 votes)
I'm usually in credit – OK service in last 6 months 13 votes (30%)
I'm usually in credit – GREAT service in last 6 months 27 votes (63%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (2%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
I'm usually in credit – POOR service in last 6 months 2 votes (5%)
Yorkshire Bank (157 votes)
I'm usually in credit – POOR service in last 6 months 27 votes (17%)
I'm usually in credit – OK service in last 6 months 53 votes (34%)
I'm usually in credit – GREAT service in last 6 months 65 votes (41%)
I'm usually overdrawn – POOR service in last 6 months 3 votes (2%)
I'm usually overdrawn – OK service in last 6 months 3 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 6 votes (4%)
Your local credit union (35 votes)
I'm usually in credit – POOR service in last 6 months 5 votes (14%)
I'm usually in credit – OK service in last 6 months 12 votes (34%)
I'm usually in credit – GREAT service in last 6 months 18 votes (51%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
I don’t have a current account or I don't have a current account with one of the providers listed above (41 votes)
  41 votes (100%)

                   8,040 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.