How do you rate your bank account's service?

14 February 2016

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We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback. Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products, or service from more than six months ago.

We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products, or service from more than six months ago.

Results

Bank of Scotland (140 votes)

I'm usually in credit – POOR service in last 6 months		18 votes (13%)
I'm usually in credit – OK service in last 6 months		41 votes (29%)
I'm usually in credit – GREAT service in last 6 months		65 votes (46%)
I'm usually overdrawn – POOR service in last 6 months		9 votes (6%)
I'm usually overdrawn – OK service in last 6 months		3 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		4 votes (3%)

Barclays Bank (548 votes)

I'm usually in credit – POOR service in last 6 months		92 votes (17%)
I'm usually in credit – OK service in last 6 months		189 votes (34%)
I'm usually in credit – GREAT service in last 6 months		204 votes (37%)
I'm usually overdrawn – POOR service in last 6 months		18 votes (3%)
I'm usually overdrawn – OK service in last 6 months		20 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months		25 votes (5%)

Cahoot (20 votes)

I'm usually in credit – POOR service in last 6 months		1 votes (5%)
I'm usually in credit – OK service in last 6 months		2 votes (10%)
I'm usually in credit – GREAT service in last 6 months		11 votes (55%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (5%)
I'm usually overdrawn – OK service in last 6 months		2 votes (10%)
I'm usually overdrawn – GREAT service in last 6 months		3 votes (15%)

Clydesdale (54 votes)

I'm usually in credit – POOR service in last 6 months		1 votes (2%)
I'm usually in credit – OK service in last 6 months		21 votes (39%)
I'm usually in credit – GREAT service in last 6 months		25 votes (46%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (2%)
I'm usually overdrawn – OK service in last 6 months		4 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months		2 votes (4%)

Co-op Bank (261 votes)

I'm usually in credit – POOR service in last 6 months		19 votes (7%)
I'm usually in credit – OK service in last 6 months		59 votes (23%)
I'm usually in credit – GREAT service in last 6 months		171 votes (66%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (0%)
I'm usually overdrawn – OK service in last 6 months		2 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		9 votes (3%)

First Direct (1092 votes)

I'm usually in credit – POOR service in last 6 months		33 votes (3%)
I'm usually in credit – OK service in last 6 months		56 votes (5%)
I'm usually in credit – GREAT service in last 6 months		892 votes (82%)
I'm usually overdrawn – POOR service in last 6 months		5 votes (0%)
I'm usually overdrawn – OK service in last 6 months		7 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		99 votes (9%)

Halifax Reward account ONLY - other Halifax below (480 votes)

I'm usually in credit – POOR service in last 6 months		22 votes (5%)
I'm usually in credit – OK service in last 6 months		124 votes (26%)
I'm usually in credit – GREAT service in last 6 months		309 votes (64%)
I'm usually overdrawn – POOR service in last 6 months		11 votes (2%)
I'm usually overdrawn – OK service in last 6 months		9 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months		5 votes (1%)

Halifax accounts - EXCLUDING the Reward account (190 votes)

I'm usually in credit – POOR service in last 6 months		26 votes (14%)
I'm usually in credit – OK service in last 6 months		61 votes (32%)
I'm usually in credit – GREAT service in last 6 months		88 votes (46%)
I'm usually overdrawn – POOR service in last 6 months		7 votes (4%)
I'm usually overdrawn – OK service in last 6 months		5 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		3 votes (2%)

HSBC (479 votes)

I'm usually in credit – POOR service in last 6 months		77 votes (16%)
I'm usually in credit – OK service in last 6 months		154 votes (32%)
I'm usually in credit – GREAT service in last 6 months		184 votes (38%)
I'm usually overdrawn – POOR service in last 6 months		15 votes (3%)
I'm usually overdrawn – OK service in last 6 months		27 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months		22 votes (5%)

Lloyds (621 votes)

I'm usually in credit – POOR service in last 6 months		65 votes (10%)
I'm usually in credit – OK service in last 6 months		191 votes (31%)
I'm usually in credit – GREAT service in last 6 months		315 votes (51%)
I'm usually overdrawn – POOR service in last 6 months		12 votes (2%)
I'm usually overdrawn – OK service in last 6 months		21 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		17 votes (3%)

M&S Bank (56 votes)

I'm usually in credit – POOR service in last 6 months		9 votes (16%)
I'm usually in credit – OK service in last 6 months		6 votes (11%)
I'm usually in credit – GREAT service in last 6 months		35 votes (63%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (2%)
I'm usually overdrawn – OK service in last 6 months		2 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months		3 votes (5%)

Metro Bank (46 votes)

I'm usually in credit – POOR service in last 6 months		8 votes (17%)
I'm usually in credit – OK service in last 6 months		7 votes (15%)
I'm usually in credit – GREAT service in last 6 months		31 votes (67%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

Nationwide Building Society (1154 votes)

I'm usually in credit – POOR service in last 6 months		37 votes (3%)
I'm usually in credit – OK service in last 6 months		201 votes (17%)
I'm usually in credit – GREAT service in last 6 months		843 votes (73%)
I'm usually overdrawn – POOR service in last 6 months		11 votes (1%)
I'm usually overdrawn – OK service in last 6 months		15 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		47 votes (4%)

NatWest (657 votes)

I'm usually in credit – POOR service in last 6 months		75 votes (11%)
I'm usually in credit – OK service in last 6 months		218 votes (33%)
I'm usually in credit – GREAT service in last 6 months		307 votes (47%)
I'm usually overdrawn – POOR service in last 6 months		18 votes (3%)
I'm usually overdrawn – OK service in last 6 months		20 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		19 votes (3%)

Norwich and Peterborough Building Society (42 votes)

I'm usually in credit – POOR service in last 6 months		4 votes (10%)
I'm usually in credit – OK service in last 6 months		4 votes (10%)
I'm usually in credit – GREAT service in last 6 months		25 votes (60%)
I'm usually overdrawn – POOR service in last 6 months		2 votes (5%)
I'm usually overdrawn – OK service in last 6 months		3 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months		4 votes (10%)

Royal Bank of Scotland (211 votes)

I'm usually in credit – POOR service in last 6 months		40 votes (19%)
I'm usually in credit – OK service in last 6 months		58 votes (27%)
I'm usually in credit – GREAT service in last 6 months		82 votes (39%)
I'm usually overdrawn – POOR service in last 6 months		7 votes (3%)
I'm usually overdrawn – OK service in last 6 months		14 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months		10 votes (5%)

Santander 123 account ONLY - other Santander below (1313 votes)

I'm usually in credit – POOR service in last 6 months		44 votes (3%)
I'm usually in credit – OK service in last 6 months		245 votes (19%)
I'm usually in credit – GREAT service in last 6 months		987 votes (75%)
I'm usually overdrawn – POOR service in last 6 months		6 votes (0%)
I'm usually overdrawn – OK service in last 6 months		12 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		19 votes (1%)

Santander accounts - EXCLUDING Santander 123 (352 votes)

I'm usually in credit – POOR service in last 6 months		43 votes (12%)
I'm usually in credit – OK service in last 6 months		95 votes (27%)
I'm usually in credit – GREAT service in last 6 months		175 votes (50%)
I'm usually overdrawn – POOR service in last 6 months		13 votes (4%)
I'm usually overdrawn – OK service in last 6 months		14 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months		12 votes (3%)

Smile (101 votes)

I'm usually in credit – POOR service in last 6 months		4 votes (4%)
I'm usually in credit – OK service in last 6 months		22 votes (22%)
I'm usually in credit – GREAT service in last 6 months		61 votes (60%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		3 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months		11 votes (11%)

Tesco Bank (74 votes)

I'm usually in credit – POOR service in last 6 months		9 votes (12%)
I'm usually in credit – OK service in last 6 months		25 votes (34%)
I'm usually in credit – GREAT service in last 6 months		38 votes (51%)
I'm usually overdrawn – POOR service in last 6 months		1 votes (1%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		1 votes (1%)

Think Money (14 votes)

I'm usually in credit – POOR service in last 6 months		2 votes (14%)
I'm usually in credit – OK service in last 6 months		9 votes (64%)
I'm usually in credit – GREAT service in last 6 months		3 votes (21%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

TSB (413 votes)

I'm usually in credit – POOR service in last 6 months		22 votes (5%)
I'm usually in credit – OK service in last 6 months		95 votes (23%)
I'm usually in credit – GREAT service in last 6 months		279 votes (68%)
I'm usually overdrawn – POOR service in last 6 months		5 votes (1%)
I'm usually overdrawn – OK service in last 6 months		4 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months		8 votes (2%)

Ulster Bank (24 votes)

I'm usually in credit – POOR service in last 6 months		11 votes (46%)
I'm usually in credit – OK service in last 6 months		8 votes (33%)
I'm usually in credit – GREAT service in last 6 months		3 votes (13%)
I'm usually overdrawn – POOR service in last 6 months		2 votes (8%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

Virgin Money (35 votes)

I'm usually in credit – POOR service in last 6 months		2 votes (6%)
I'm usually in credit – OK service in last 6 months		10 votes (29%)
I'm usually in credit – GREAT service in last 6 months		21 votes (60%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		2 votes (6%)

Yorkshire Bank (168 votes)

I'm usually in credit – POOR service in last 6 months		34 votes (20%)
I'm usually in credit – OK service in last 6 months		44 votes (26%)
I'm usually in credit – GREAT service in last 6 months		74 votes (44%)
I'm usually overdrawn – POOR service in last 6 months		3 votes (2%)
I'm usually overdrawn – OK service in last 6 months		6 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months		7 votes (4%)

Your local credit union (27 votes)

I'm usually in credit – POOR service in last 6 months		4 votes (15%)
I'm usually in credit – OK service in last 6 months		9 votes (33%)
I'm usually in credit – GREAT service in last 6 months		14 votes (52%)
I'm usually overdrawn – POOR service in last 6 months		0 votes (0%)
I'm usually overdrawn – OK service in last 6 months		0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months		0 votes (0%)

I don’t have a current account or I don't have a current account with one of the providers listed above (47 votes)

		47 votes (100%)

                   8,619 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.