How do you rate your bank account's service?

How do you rate your bank account's service?

We run this poll on big banks' current accounts every six months to see how the experience changes. We’d love your feedback.

Please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Please ignore rates or any other products, or service from more than six months ago.


Results

Bank of Scotland (140 votes)
I'm usually in credit – POOR service in last 6 months 18 votes (13%)
I'm usually in credit – OK service in last 6 months 41 votes (29%)
I'm usually in credit – GREAT service in last 6 months 65 votes (46%)
I'm usually overdrawn – POOR service in last 6 months 9 votes (6%)
I'm usually overdrawn – OK service in last 6 months 3 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 4 votes (3%)
Barclays Bank (548 votes)
I'm usually in credit – POOR service in last 6 months 92 votes (17%)
I'm usually in credit – OK service in last 6 months 189 votes (34%)
I'm usually in credit – GREAT service in last 6 months 204 votes (37%)
I'm usually overdrawn – POOR service in last 6 months 18 votes (3%)
I'm usually overdrawn – OK service in last 6 months 20 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months 25 votes (5%)
Cahoot (20 votes)
I'm usually in credit – POOR service in last 6 months 1 votes (5%)
I'm usually in credit – OK service in last 6 months 2 votes (10%)
I'm usually in credit – GREAT service in last 6 months 11 votes (55%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (5%)
I'm usually overdrawn – OK service in last 6 months 2 votes (10%)
I'm usually overdrawn – GREAT service in last 6 months 3 votes (15%)
Clydesdale (54 votes)
I'm usually in credit – POOR service in last 6 months 1 votes (2%)
I'm usually in credit – OK service in last 6 months 21 votes (39%)
I'm usually in credit – GREAT service in last 6 months 25 votes (46%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (2%)
I'm usually overdrawn – OK service in last 6 months 4 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months 2 votes (4%)
Co-op Bank (261 votes)
I'm usually in credit – POOR service in last 6 months 19 votes (7%)
I'm usually in credit – OK service in last 6 months 59 votes (23%)
I'm usually in credit – GREAT service in last 6 months 171 votes (66%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (0%)
I'm usually overdrawn – OK service in last 6 months 2 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 9 votes (3%)
First Direct (1092 votes)
I'm usually in credit – POOR service in last 6 months 33 votes (3%)
I'm usually in credit – OK service in last 6 months 56 votes (5%)
I'm usually in credit – GREAT service in last 6 months 892 votes (82%)
I'm usually overdrawn – POOR service in last 6 months 5 votes (0%)
I'm usually overdrawn – OK service in last 6 months 7 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 99 votes (9%)
Halifax Reward account ONLY - other Halifax below (480 votes)
I'm usually in credit – POOR service in last 6 months 22 votes (5%)
I'm usually in credit – OK service in last 6 months 124 votes (26%)
I'm usually in credit – GREAT service in last 6 months 309 votes (64%)
I'm usually overdrawn – POOR service in last 6 months 11 votes (2%)
I'm usually overdrawn – OK service in last 6 months 9 votes (2%)
I'm usually overdrawn – GREAT service in last 6 months 5 votes (1%)
Halifax accounts - EXCLUDING the Reward account (190 votes)
I'm usually in credit – POOR service in last 6 months 26 votes (14%)
I'm usually in credit – OK service in last 6 months 61 votes (32%)
I'm usually in credit – GREAT service in last 6 months 88 votes (46%)
I'm usually overdrawn – POOR service in last 6 months 7 votes (4%)
I'm usually overdrawn – OK service in last 6 months 5 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months 3 votes (2%)
HSBC (479 votes)
I'm usually in credit – POOR service in last 6 months 77 votes (16%)
I'm usually in credit – OK service in last 6 months 154 votes (32%)
I'm usually in credit – GREAT service in last 6 months 184 votes (38%)
I'm usually overdrawn – POOR service in last 6 months 15 votes (3%)
I'm usually overdrawn – OK service in last 6 months 27 votes (6%)
I'm usually overdrawn – GREAT service in last 6 months 22 votes (5%)
Lloyds (621 votes)
I'm usually in credit – POOR service in last 6 months 65 votes (10%)
I'm usually in credit – OK service in last 6 months 191 votes (31%)
I'm usually in credit – GREAT service in last 6 months 315 votes (51%)
I'm usually overdrawn – POOR service in last 6 months 12 votes (2%)
I'm usually overdrawn – OK service in last 6 months 21 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months 17 votes (3%)
M&S Bank (56 votes)
I'm usually in credit – POOR service in last 6 months 9 votes (16%)
I'm usually in credit – OK service in last 6 months 6 votes (11%)
I'm usually in credit – GREAT service in last 6 months 35 votes (63%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (2%)
I'm usually overdrawn – OK service in last 6 months 2 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months 3 votes (5%)
Metro Bank (46 votes)
I'm usually in credit – POOR service in last 6 months 8 votes (17%)
I'm usually in credit – OK service in last 6 months 7 votes (15%)
I'm usually in credit – GREAT service in last 6 months 31 votes (67%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
Nationwide Building Society (1154 votes)
I'm usually in credit – POOR service in last 6 months 37 votes (3%)
I'm usually in credit – OK service in last 6 months 201 votes (17%)
I'm usually in credit – GREAT service in last 6 months 843 votes (73%)
I'm usually overdrawn – POOR service in last 6 months 11 votes (1%)
I'm usually overdrawn – OK service in last 6 months 15 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 47 votes (4%)
NatWest (657 votes)
I'm usually in credit – POOR service in last 6 months 75 votes (11%)
I'm usually in credit – OK service in last 6 months 218 votes (33%)
I'm usually in credit – GREAT service in last 6 months 307 votes (47%)
I'm usually overdrawn – POOR service in last 6 months 18 votes (3%)
I'm usually overdrawn – OK service in last 6 months 20 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months 19 votes (3%)
Norwich and Peterborough Building Society (42 votes)
I'm usually in credit – POOR service in last 6 months 4 votes (10%)
I'm usually in credit – OK service in last 6 months 4 votes (10%)
I'm usually in credit – GREAT service in last 6 months 25 votes (60%)
I'm usually overdrawn – POOR service in last 6 months 2 votes (5%)
I'm usually overdrawn – OK service in last 6 months 3 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months 4 votes (10%)
Royal Bank of Scotland (211 votes)
I'm usually in credit – POOR service in last 6 months 40 votes (19%)
I'm usually in credit – OK service in last 6 months 58 votes (27%)
I'm usually in credit – GREAT service in last 6 months 82 votes (39%)
I'm usually overdrawn – POOR service in last 6 months 7 votes (3%)
I'm usually overdrawn – OK service in last 6 months 14 votes (7%)
I'm usually overdrawn – GREAT service in last 6 months 10 votes (5%)
Santander 123 account ONLY - other Santander below (1313 votes)
I'm usually in credit – POOR service in last 6 months 44 votes (3%)
I'm usually in credit – OK service in last 6 months 245 votes (19%)
I'm usually in credit – GREAT service in last 6 months 987 votes (75%)
I'm usually overdrawn – POOR service in last 6 months 6 votes (0%)
I'm usually overdrawn – OK service in last 6 months 12 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 19 votes (1%)
Santander accounts - EXCLUDING Santander 123 (352 votes)
I'm usually in credit – POOR service in last 6 months 43 votes (12%)
I'm usually in credit – OK service in last 6 months 95 votes (27%)
I'm usually in credit – GREAT service in last 6 months 175 votes (50%)
I'm usually overdrawn – POOR service in last 6 months 13 votes (4%)
I'm usually overdrawn – OK service in last 6 months 14 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months 12 votes (3%)
Smile (101 votes)
I'm usually in credit – POOR service in last 6 months 4 votes (4%)
I'm usually in credit – OK service in last 6 months 22 votes (22%)
I'm usually in credit – GREAT service in last 6 months 61 votes (60%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 3 votes (3%)
I'm usually overdrawn – GREAT service in last 6 months 11 votes (11%)
Tesco Bank (74 votes)
I'm usually in credit – POOR service in last 6 months 9 votes (12%)
I'm usually in credit – OK service in last 6 months 25 votes (34%)
I'm usually in credit – GREAT service in last 6 months 38 votes (51%)
I'm usually overdrawn – POOR service in last 6 months 1 votes (1%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 1 votes (1%)
Think Money (14 votes)
I'm usually in credit – POOR service in last 6 months 2 votes (14%)
I'm usually in credit – OK service in last 6 months 9 votes (64%)
I'm usually in credit – GREAT service in last 6 months 3 votes (21%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
TSB (413 votes)
I'm usually in credit – POOR service in last 6 months 22 votes (5%)
I'm usually in credit – OK service in last 6 months 95 votes (23%)
I'm usually in credit – GREAT service in last 6 months 279 votes (68%)
I'm usually overdrawn – POOR service in last 6 months 5 votes (1%)
I'm usually overdrawn – OK service in last 6 months 4 votes (1%)
I'm usually overdrawn – GREAT service in last 6 months 8 votes (2%)
Ulster Bank (24 votes)
I'm usually in credit – POOR service in last 6 months 11 votes (46%)
I'm usually in credit – OK service in last 6 months 8 votes (33%)
I'm usually in credit – GREAT service in last 6 months 3 votes (13%)
I'm usually overdrawn – POOR service in last 6 months 2 votes (8%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
Virgin Money (35 votes)
I'm usually in credit – POOR service in last 6 months 2 votes (6%)
I'm usually in credit – OK service in last 6 months 10 votes (29%)
I'm usually in credit – GREAT service in last 6 months 21 votes (60%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 2 votes (6%)
Yorkshire Bank (168 votes)
I'm usually in credit – POOR service in last 6 months 34 votes (20%)
I'm usually in credit – OK service in last 6 months 44 votes (26%)
I'm usually in credit – GREAT service in last 6 months 74 votes (44%)
I'm usually overdrawn – POOR service in last 6 months 3 votes (2%)
I'm usually overdrawn – OK service in last 6 months 6 votes (4%)
I'm usually overdrawn – GREAT service in last 6 months 7 votes (4%)
Your local credit union (27 votes)
I'm usually in credit – POOR service in last 6 months 4 votes (15%)
I'm usually in credit – OK service in last 6 months 9 votes (33%)
I'm usually in credit – GREAT service in last 6 months 14 votes (52%)
I'm usually overdrawn – POOR service in last 6 months 0 votes (0%)
I'm usually overdrawn – OK service in last 6 months 0 votes (0%)
I'm usually overdrawn – GREAT service in last 6 months 0 votes (0%)
I don’t have a current account or I don't have a current account with one of the providers listed above (47 votes)
  47 votes (100%)

                   8,619 votes received.

We try to use technology to limit voting to one per person. Occasionally, this may erroneously block a few people's votes (eg, from shared offices). Apologies for that.